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“Great for a Diner Bed & Breakfast break”

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Best Western Westley Hotel
Ranked #68 of 118 Hotels in Birmingham
Warwick, United Kingdom
Level Contributor
78 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
“Great for a Diner Bed & Breakfast break”
Reviewed September 14, 2012

Third stay here for diner, bed & breakfast, and although not great looking from the outside but very comfortable, with good quality food and very helpful staff. Recommended for an overnight away from home.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RichardB191
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Akmal S, General Manager at Best Western Westley Hotel, responded to this review, September 20, 2012
We are delighted to that know it was your third visit on this occasion and another enjoyable stay.
Great to note that you have recommended us for highly for Dinner, Bed & Breakfast.

Our team will be happy to know your kind comments and we look forward to welcome you back to Best Western Westley Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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309 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
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English first
East YORKSHIRE
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 3, 2012

I Stayed at the Best Western Westley recently for a business trip and was very pleased with the hotel. The staff were very helpful and friendly and the room was very nice (particularly the newly refurbished bathroom). Though my room in the rear of the main building was very quiet, my colleagues were based in the front of the annex building next door which was apparently quite noisy due to it being close to the road, so it's probably best to be based in the main part of the hotel if possible. The formal restaurant has a good selection at reasonable prices, or there is also a very nice bar area for more informal dining. We will definitely be happy to return to this hotel when we're next in Birmingham and would recommend it to others.

Room Tip: Request a room in the main building if possible.
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bracken2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Akmal S, General Manager at Best Western Westley Hotel, responded to this review, September 12, 2012
Thank you very much for staying with Best Western Westley Hotel.

Pleasure to read the feedback that your whole party stayed and enjoyed the overall experience.
It is encouraging to note that rooms and bathrooms are in excellent condition as the refurbishment was completed some time ago. The credit goes to our Housekeeping and maintenance team for the hard work and attention to detail.

Our Head Chef has recently launched the new ala carte menu and it is great to receive such feedback for quality of food and also staff service.

Thank you for your recommendation and we look forward to welcome you back in the near future.
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Preston, United Kingdom
Level Contributor
99 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed August 31, 2012

Had a mid week break with a friend early August and was delighted with this hotel. A really great deal from Moneysupermarket. Although this hotel is not central for Birmingham it is near enough to get the bus into the city which are every few minutes. Our deal was for Bed & breakfast and evening meal on the second night. We ate in the restaurant on the first night also and the food was superb and the service great. The staff could not do enough for you. Breakfast was also excellent.
The hotel has no lift and has only two floors. Out only complaint was that it was too hot on the whole of the second floor and in our room and no air conditioning.
Would definitely recommend this hotel though and would not hesitate in staying there again when visiting Birmingham

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Southernpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Akmal S, General Manager at Best Western Westley Hotel, responded to this review, September 12, 2012
I would like to take this opportunity to thank you for your stay and then follow up with such a fantastic recommendation.

Great to know that your first stay was to your complete satisfaction. Your comments for superb customer service, food and clean accommodation are very much appreciated.

We do have fans and cooler available upon request from Reception however I do apologise for any inconvenience caused on this occasion.

Looking forward to welcome you back.
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Paisley, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 28, 2012

While I stayed at this hotel I found the accommodation was clean and comfortable. The staff were friendly and helpful, and the food was good generous portions also the breakfast had plenty to offer - I would have no problem using this hotel again.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jlove1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Akmal S, General Manager at Best Western Westley Hotel, responded to this review, September 12, 2012
Thank you for taking the time to document your observations after your recent stay with Best Western Westley Hotel.

Great to learn that have recommended our hotel highly and will be back in future.
Fantastic to read that you found rooms to the usual high Best Western standards. I will share your feedback for staff service directly and I am sure team will be proud to know your comments.

Once again I appreciate your recommendation and look forward to welcome you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cwmbran
Level Contributor
210 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed August 18, 2012

We stayed at this hotel because it suited our needs. We wanted to spend the night in the area as we were both visiting different venues the next day - my husband was visiting the National Motorcyle Museum and I was meeting a friend and visiting the Birmingham Art Gallery/Museum. We found the hotel staff to be friendly, the rooms to be comfortable and the food and service for both the evening meal and the breakfast to be very good indeed. We will certainly use this hotel when we return to Birmingham to see more of its attractions.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Belpol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Akmal S, General Manager at Best Western Westley Hotel, responded to this review, September 12, 2012
Thank you for taking the time to inform us about your experience.

Pleased to read that you have enjoyed your stay with us. I will be only pleased to pass your kind comments to the entire team.
Customer service is the main priority of our team and your comments do reflect this very well.

Thank you again for your stay and we look forward to welcome you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rossendale, United Kingdom
Level Contributor
40 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed July 23, 2012

I stayed here for one night on the 18th July. Was greeted by two pleasant and helpful staff who booked me in seemlessly (even offered to carry my bag to my room. Hotel was local to shops and banks. Enjoyed a good meal and glass of wine in the hotel bar where the staff were again excellent and attentive. Room was good and managed to get a good nights sleep. Breakfast was good next morning and checkout was quick. Always stay in Best Western hotels because of the point system and do a lot of travelling for work to date stayed in the following hotels and i have ranked them in order: 1.Higher Trapp Burnley, 2. Limpley Stoke Hotel, 3. Palm Hotel, 4. Westley Hotel, 5. Castle Inn Hotel, 6 Sea Hotel, 7. Allensfor Derwent Manor, 8. Strathmore.

Room Tip: The prices are similar for all rooms.
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  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ScottHearn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Akmal S, General Manager at Best Western Westley Hotel, responded to this review, August 8, 2012
I would like to thank you for taking the time to document your review.

Glad to note that your stay was to your complete satisfaction. Your comments for our Westley Arms Pub will be passed to the team as we do share all comments with staff. Team will be pleased to know your kind and encouraging comments.

Thank you again for rating us highly in the Best Western league of hotels and we look forward to welcome you back.
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Newcastle upon Tyne, United Kingdom
Level Contributor
198 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed July 18, 2012

A very likeable place indeed. Plenty of parking, free wifi in public areas, wired in rooms, the beer was excellent, the food reasonably priced basic fare but good quality and perfectly acceptable. Breakfast was the usual array of cereals, english buffet and an a la carte option too. The room (19) was well funished and very clean and all the staff are friendly and efficient. The bar area has been sorted out since my last visit with a new dress code which has improved the atmosphere considerably, and I thinkd some refurbishment has been done. Just minor criticism, the hotel was very very warm (July) and the air conditioning being turned on at 0615 woke me up. The resaurant was unconfortably warm both in the evening and morning - something is going wrong! However I will be back it's a great place to stay, and real value for money.

Room Tip: Rooms at the back are noisy due to air con/ventilation plant.
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  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cryptomuncher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Akmal S, General Manager at Best Western Westley Hotel, responded to this review, August 8, 2012
Thank you for returning back and also documenting your observations on Tripadvisor.

It is a pleasure to read your kind comments for Staff service. It is encouraging to note that you have rate us highly as a good Best Western example.

Your comments for Food & Beverage and overall facilities are highly appreciated.

I am sorry in regards to the Air con problem in restaurant during your stay, it took us longer than normal to rectify the issue due to replacement of a part.

Happy to conclude on the positive note that you will be returning and we look forward to welcome you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Westley Hotel

Property: Best Western Westley Hotel
Address: Westley Road | Acocks Green, Birmingham B27 7UJ, England (Formerly BEST WESTERN Westley Hotel)
Location: United Kingdom > England > West Midlands > Birmingham
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#47 Romantic Hotel in Birmingham
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Westley Hotel 3*
Number of rooms: 37
Official Description (provided by the hotel):
This is one of the leading independently-owned hotels in the Birmingham area, ideally appointed just 15-20 minutes from central Birmingham, the ICC, NEC and Birmingham Airport. The Best Western Westley Hotel is just a 15-minute drive from all major motorway, rail and air links. The accommodation is well-furnished, spacious and all en suite, to make your stay as comfortable as possible and includes free Internet access in all bedrooms and Free Wifi in Public areas. Our Grill Restaurant which offers the finest food sourced through local produce where possible to uphold our corporate social responsibility. The Grill Restaurant is open Monday - Saturday 6.00pm - 9.30pm. At the weekends traditional carvery dining is available Saturday evening and Sunday 12-4pm from as little as £8.95 main course. ... more   less 
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Also Known As:
Best Western Birmingham
Birmingham Best Western

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