We stayed here for one night while going to a concert. Our first experience of the hotel was not pleasant. We had to join the end of a large queue to check in. Having waited about 15 minutes (the staff were doing their best) we finally got checked in. The hotel only had two lifts, which was totally inadequate, and we had to wait once again to get to our room.
The room wasn't bad for the price. It had everything we needed, including an excellent and very welcome hot shower. The TV had a good range of programmes on it.
The next problem came when we returned from the concert. Our card wouldn't work the room door. We were on the fourth floor, and had to make our way back down to reception to get it sorted. The person on reception re-programmed our card, and on the second attempt it worked.
The next morning, breakfast was of mixed quality. The bacon was chewy, which was totally unacceptable. We could have had a fresh fried egg if we could have found someone to cook it for us. However, the food was plentiful.
When we went back up to our room, once again the card wouldn't work, and our door wouldn't open. We trekked back down to reception. This time the person on reception was more helpful. He re-programmed our card and accompanied us to our room to make sure everything worked. It did.
As we left quite early in the day, luckily we didn't have to queue to check out.
I don't think we'll stay here again.
- Official Description (provided by the hotel):
- Glass-sheathed contemporary mid-rise hotel in the center of Birmingham, adjacent to International Convention Centre. ... more less
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- Also Known As:
- Copthorne Birmingham Hotel Birmingham
- Birmingham Copthorne Hotel