We stayed here for one night as a post Christmas and New Year treat. The room on the 14th floor had fantastic views of the wheel and ice rink. It was newly refurbished with fresh carpets and paintwork, toiletries and bathrobes (no promised slippers). The meal in the evening was of a very high standard and very reasonable but the breakfast was overpriced.
Now the negatives - we used the leisure centre on the afternoon of our arrival and found the pool to be freezing cold and too deep for me to stand (I'm 5'4") with no visible notification of the depth so I was thankful I am a strong swimmer. After one length we got out as it was very uncomfortable to swim. Our major complaint was our after dinner drink - I opted for a Tia Maria at £3 on the menu and then decided to have a second. When we signed for our drinks the Tia cost £12 and when we queried this were told they were doubles - we did not ask for doubles and they certainly did not look big enough for doubles. It was sad that a lovely stay was marred by deceitfulness and greediness. I remember being 'stung' in the Delhi Hyatt when the price quoted for drinks doubled on payment due to addition of several taxes.
Will be wary of staying in a Hyatt again.More