Wife and I turned up on a Saturday afternoon in December. The car park was chaos and we couldn't get in- then Des the concierge appeared and took control. There is clearly a lack of parking if leisure suite guests and hotel functions are on.
At check-in our room wasn't ready but after a drink in the bar they had delivered cases to our room and the room itself was good (a superior/deluxe) with good furninshings, very airy and light and clean. The staff had thoughfully moved us up a couple of floors to avoid the noise from the function suites.
Without exception the staff were helpful, professional and efficient. they left us happilly reading newspapers on Sunday night in the bar, serving us drinkds when we wanted but not moving us on. The breakfast was fine but space limited when the hotel is full so be prepared for them to run out of food.
The other negative is location- it is surrounded by empty office blocks, on the wrong side of underpasses and you ahve to walk through the rowdiest part of town at night to get to or from the city centre. The sights were entertaining but easily could have been intimidating
So great staff and ok facilities let down by location and struggles to cope when rooms are full.More