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“A fantastically run and well looked after Hotel” 5 of 5 bubbles
Review of Holiday Inn Birmingham City Centre

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Holiday Inn Birmingham City Centre
Ranked #59 of 117 Hotels in Birmingham
London, United Kingdom
Level Contributor
108 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“A fantastically run and well looked after Hotel”
5 of 5 bubbles Reviewed January 1, 2014

Stayed for New Years eve. Reception very quick efficient and friendly. Cannot fault the room, huge comfortable bed, very clean . For a busy city centre hotel the house keeping do an amazing job and their standards are a credit to your hotel. Hope to stay here again very soon.

  • Stayed December 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TheatreTravel2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bora001, General Manager at Holiday Inn Birmingham City Centre, responded to this review, January 5, 2014
Dear TheatreTravel2010,

Thank you for your kind comments following your recent stay at the Holiday Inn Birmingham City Centre. I am delighted to hear that we were able to deliver your expectations from a Holiday Inn. I will ensure that your kind comments have been passed on to all staff involved, especially Housekeeping department. We look forward to welcoming you back soon.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,426 reviews from our community

Traveler rating
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    599
    333
    97
    68
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (381)
Date | Rating
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English first
Barcelona, Spain
Level Contributor
91 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
5 of 5 bubbles Reviewed December 30, 2013

I loved the hotel. I had a nice room, quite big, comfortable, staff at reception were very friendly, check out was quick too... I can only say good things about this hotel. I honestly enjoyed it and next time i will stay at this hotel again.

Room Tip: I can't complain. Only the cleaners make a lot of noise in the morning but not just there, in al...
See more room tips
  • Stayed September 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Maria B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bora001, General Manager at Holiday Inn Birmingham City Centre, responded to this review, January 2, 2014
Dear Maria B,

Thank you for your kind comments regarding your latest experience at the Holiday Inn Birmingham City Centre. I am delighted that you thoroughly enjoyed your stay and found the staff to be friendly and helpful. We look forward to welcoming you back soon.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rugby, United Kingdom
Level Contributor
119 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 bubbles Reviewed December 28, 2013

A very festive and well organised Christmas party mid December, the welcome and ambience was spot on, the food was well presented and certainly edible for event style catering. The DJ understood his customers and created a festive atmosphere, there was parking across the road albeit an expensive NCP but after all it is the centre of the UK's second city!

Overall a good night out.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JoyceA_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bora001, General Manager at Holiday Inn Birmingham City Centre, responded to this review, December 30, 2013
Dear JoyceA_10,

Thank you for your kind comments regarding the Christmas Party Nights. I am delighted to hear that you and your party thoroughly enjoyed the arrangements, including the food, staff service and entertainment. It is always most encouraging to receive such feedback as it does give that little extra incentive to do it even better the next time. We hope to welcome you back soon.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Broughton Astley, United Kingdom
Level Contributor
65 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed December 28, 2013

A warm greeting at reception as we dropped our luggage off before shopping in the mailbox and Bullring. Lovely room when we returned - everything working including large plasma TV and modern, modern clean shower room and comfortable bed. Then after a meal out and the theatre a good nights uninterrupted sleep. Breakfast as expected - had to wait as several items had run out. Location excellent for rail travellers - close to New Street station, shops, restaurants, bars and both theatres!

Room Tip: We stayed on 1st floor at the back of the hotel - not a great view but quiet
See more room tips
  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CharlesCarter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bora001, General Manager at Holiday Inn Birmingham City Centre, responded to this review, December 30, 2013
Dear CharlesCarter,

Thank you for reviewing your latest experience at the Holiday Inn Birmingham City Centre. I am delighted to hear that we were able to deliver your expectations from a Holiday Inn. I have taken your comments regarding the breakfast arrangements on board and will be fully addressing it with my team. We hope to welcome you back soon.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Merseyside, United Kingdom
Level Contributor
95 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 bubbles Reviewed December 26, 2013 via mobile

We stayed for one night on 21st Dec for the Xmas markets
It looks run down from the outside but appearances are deceptive as inside it's spotless
I was concerned about noisy revellers returning and disturbing my beauty sleep but we never heard a peep from outside of our room
The bed was huge and comfortable and breakfast was of a good quality if a little manic
Perfectly located right in the city centre - couldn't fault it

Stayed December 2013, traveled as a couple
Helpful?
Thank Jackie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bora001, General Manager at Holiday Inn Birmingham City Centre, responded to this review, December 30, 2013
Dear essexgirlSurrey,

Thank you for your kind comments following your recent stay at the Holiday Inn Birmingham City Centre. I am delighted to hear that we were able to deliver and exceed your expectations from a Holiday Inn. So far, we have concentrated our refurbishment works on the interior of the Hotel as we believe it is more beneficial to all. We will be looking to improve the façade of the Hotel in future. We look forward to welcome you back in future.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow
Level Contributor
81 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed December 21, 2013

Ive stayed here a few times and its pretty good so its generally my first choice in the area due to its location to New Street Station and Bullring etc.

It looks a bit of a dump from the outside but dont let that put you off as its had a lot of work done inside and the rooms are very good, wall mounted large tv, comfortable bed, always been clean and decent food when ive had it although with it being right in the centre there are plenty of places to eat nearby.

Usually a pretty low price which gives great value , id certainly recommend it

  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jason M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bora001, General Manager at Holiday Inn Birmingham City Centre, responded to this review, January 2, 2014
Dear Jason M,

Thank you fore your kind comments following your latest experience at the Holiday Inn Birmingham City Centre. I am delighted to hear that you enjoyed your stay fully. We have concentrated our refurbishment works on interior of the property which is much more beneficial to our guests. we will be looking at ways to improve the façade of the property in future. We hope to welcome you back soon.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Neston, United Kingdom
Level Contributor
50 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed December 19, 2013

I've not stayed at a Holiday Inn before but was pleasantly surprised. I can't comment about the price as I stayed for a conference and my employers paid for the room, but the room was clean, large and comfortable and even had a choice of 'soft' or 'firm' pillows. The breakfast was fine and food during the day was very good. Nice and central and easy for either trains or driving to (although there are only a few spaces at the hotel there is an NCP car park next door.

  • Stayed December 2013, traveled on business
    • 4 of 5 bubbles
      Service
Helpful?
Thank Dave L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bora001, General Manager at Holiday Inn Birmingham City Centre, responded to this review, January 2, 2014
Dear Dave L,

Thank you for your kind comments regarding your latest experience at the Holiday Inn Birmingham City Centre. I am delighted to hear that we were able to create a good name for Holiday Inns in you following your stay. We look forward to welcoming you back soon.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Birmingham City Centre

Property: Holiday Inn Birmingham City Centre
Address: Smallbrook Queensway | Birmingham City Centre, Birmingham B5 4EW, England
Phone Number:
Location: United Kingdom > England > West Midlands > Birmingham > Ladywood
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#22 Business Hotel in Birmingham
#23 Romantic Hotel in Birmingham
#32 Family Hotel in Birmingham
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Birmingham City Centre 3*
Number of rooms: 280
Official Description (provided by the hotel):
A modern 3-star Hotel located in the Smallbrook Queensway area of Birmingham. ... more   less 
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TripAdvisor is proud to partner with Booking.com, Hotels.com, IHG and Travelocity so you can book your Holiday Inn Birmingham City Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn City Centre Hotel Birmingham
Holiday Inn Birmingham
Birmingham Holiday Inn

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