I booked over the phone thinking I was calling the hotel direct to find I was through to a reservation centre with someone who didn't speak very good English and couldn't understand me.
I checked in the lady who checked me in had no customer service skills as such!
Did not smile once, seemed like she didn't want to be there! Didn't say a lot! And very slow I was there for ages!
I asked if they had a bar to which I was told yes! But as it was late I can't pay cash and have to leave a security swipe to open a bar fridge in my room!
So I didn't bother and went to a bar which wanted my business!
I was charged £55 for one night stay which is good value!
I travel to birmingham a lot and never stayed here before, so thought I'd give it a try!
Location is ok although the exterior and road it's situated on is grotty!
The reception is located round the back down some alley way it looks like I couldn't initially find the entrance!
Nice welcome with two big bins outside!
I enquired about parking and its majourly over priced so i parked in the Arcadian which was cheaper!
Was placed in room 101 which is right on the end, of what is a very noisy road traffic noise, horns and shouting all night! In what looks a dodgy area!
I only stayed 1 night however on receiving my bank statement have been charged twice!!!! So I have paid £110 for one night!
For that price I could have stayed at a better hotel!
Currently querying this with management!
Spoke to someone and let's see if they call me back today after 3pm
Apparently I extended the stay at 2pm ish although when enquiring this earlier on in the night was told I couldn't extend as they were full??
So how have I been charged twice!
We shall see if this gets sorted!
On another note rooms seem very basic considering!
No proper wardrobe
I had one spare pillow and one soft one and a hard one!
With no instructions on how to get which ones you wanted and the spare pillow had no indication of which it was so how your pillow menu works I don't know as couldn't find it!
Could not seem to get the heating to work so was very cold room all night. Weirdly every time I changed the temperature up! It automatically reset back to another temperature lower than what I requested and you can't select the function of heat/fan or air con as it says on the instructions!
Room was big although shower room seemed small with grubby shower curtain and the first hotel I've stayed in with 2 seperate shower/bath taps and two shower heads etc!
Corridors seemed gloomy and dull and I received no instructions how to get to my room so walked to the wrong end of the long corridor initially!
Free wi-fi is useless and keeps cutting off and had to enquire about how to use it! Instructions for this are not clear enough and had been failed to be told at reception on check in which I would have thought be standard procedure as I'm not a mind reader yet!
I'd definitely only stay here as a last resort in the future! Didn't eat or drink here as no one seems bothered here I felt like I was an inconvenience!
So if this payment is not sorted I shall be enquiring with my bank as this was unauthorised!
- Official Description (provided by the hotel):
- A modern 3-star Hotel located in the Smallbrook Queensway area of Birmingham. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn City Centre Hotel Birmingham
- Holiday Inn Birmingham
- Birmingham Holiday Inn