I'm a Premier Points user and normally stay in the near by (and Excellent) Crowne Plaza which is part of the same chain, however on the website the Holiday Inn came in a tenner cheaper at £60 so I thought we'd give it a go!
Reception had no Premier fast track check-in so we waited at least 10 minutes before getting to the desk, once at check-in there was 'no record' of our car parking being booked and the clerk insisted on arguing about this (what was stated on the website). I was disapointed at no parking but even more so at having a 5 minute argumant about it even when I said don't bother I'll find my own parking parking! I ended up having to park the car at the Pallasades Shopping Centre and walking back 10 minutes in the rain!
The room was well appointed and on a high floor which was all as requested, the bathroom was a big disapointment (see photos) not least of all because the very hot towell rail fell off the wall and hit my wife who then scalded herself trying to hold it whilst I ran to help; (if she had not held it it would have ripped the electrics out of the wall) we informed the desk at check-out to receive the response 'oh sorry about that, you have a balance of £12.50 to pay for your movie'. The desk manager stepped in to ask for the room number and called house-keeping to adress the fault. But cheers! We're really glad my wife bothered to get hurt whilst saving you a couple of hundred quid in electrical repairs by stopping the towell rail wiring being ripped out the wall!
The layout of the bathroom is the worst I've ever seen in a large chain hotel; it was impossible to sit on the toilet without having those modern detachable legs! I'd love to know; why was there was a need for huge vanity unit leaving 5" gap at the front of the toilet bowl?
It's worth noting, I would have rated this hotel very poor but for an experience in the Bar, a young lady; Kadi (though my spelling of her name is suspect) went out of her way running all over the hotel to get ingredients to make me a White Russian; it would have been so easy for her to just say they could not do one. Brilliant service not experienced in this country for a very long time!
- Official Description (provided by the hotel):
- A modern 3-star Hotel located in the Smallbrook Queensway area of Birmingham. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn City Centre Hotel Birmingham
- Holiday Inn Birmingham
- Birmingham Holiday Inn