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“Room was like a sauna at night”

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Hotel ibis Birmingham Centre New Street
Ranked #58 of 118 Hotels in Birmingham
Reviewed July 10, 2013

The hotel has a cool feel about it very slick reception and very pleasing on the eyes receptionist.....but my hotel room was like a sauna during the night, mainly because the A/C was not working. The rooms a bit on the small side for a tall dude like me...... I would stay again if the A/C is working.

  • Stayed: July 2013, traveled with family
    • Location
Review collected in partnership with Accorhotels.com
Thank RaymondPhD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam W, General Manager at Hotel ibis Birmingham Centre New Street, responded to this reviewResponded July 11, 2013

Thank you for taking the time to provide some feedback on your recent stay.
I am sorry you experienced an issue with the air cooling system. I will look into the matter to ensure it is in full working order as soon as possible.
I certainly hope that despite this issue, we can welcome you back to the hotel again very soon.

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,144 - 1,150 of 1,711 reviews

Reviewed July 4, 2013

The location just next the the Bullring is great. A lot of chinese and other restaurants around. Theater only 50 meters away. Friendly helpful staff.
Very small rooms and bathrooms. Good for a short city break.
Stayed for seven days.

  • Stayed: June 2013, traveled on business
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Thank slofty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam W, General Manager at Hotel ibis Birmingham Centre New Street, responded to this reviewResponded July 8, 2013

Thank you for your comments.
Guest feedback is very important to us and I thank you for taking the time to provide some feedback on your recent stay.

I certainly hope we can welcome you back to the hotel again very soon.

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2013

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
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Review collected in partnership with Accorhotels.com
Thank cuddlybear_1
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Sam W, General Manager at Hotel ibis Birmingham Centre New Street, responded to this reviewResponded July 8, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 3, 2013

  • Stayed: June 2013, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Accorhotels.com
2  Thank PaulaandAnthony
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Sam W, Manager at Hotel ibis Birmingham Centre New Street, responded to this reviewResponded July 18, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 1, 2013

  • Stayed: June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Accorhotels.com
Thank Mondragone123
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Sam W, Manager at Hotel ibis Birmingham Centre New Street, responded to this reviewResponded July 2, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed June 30, 2013

Stayed here for two nights in June 2013. The staff were friendly and helpful (with the exception of the security guard at night time, who demanded to know my room number before letting me into the hotel, despite me showing him my room key). The walls were a bit thin and I did get woken up by some loud people in the room next to me or walking down the corridor. The room itself was good - comfortable bed, TV, tea making facilities and a decent size shower.

In all, if you spend £50 p/n on a hotel room, be prepared to get what you pay for. For that price, I'd say this is a reasonable hotel.

Room Tip: End of the corridor to avoid loud people walking past!
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  • Stayed: June 2013, traveled on business
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Thank WelshRyanP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam W, General Manager at Hotel ibis Birmingham Centre New Street, responded to this reviewResponded July 1, 2013

Thank you for taking the time to provide some feedback in regards to your recent stay.
Although our security staff do need to check that guests are staying at the hotel, I will certainly remind them on how they speak to our guests.

We certainly hope that we can welcome you back to the hotel again very soon.

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 28, 2013

After staying for one night within the city in a hell of a hotel called a travelodge on broad street never again awful and that is being polite!!! so to find this gem of a hotel was great . I know reviewers have commented on the noise . But as your in the heart of a major city i think for this perfect location and price it something you have to accept as me and my wife do if i wanted peace and quiet i would not be staying here !!!and to be fair to the hotel the noise is beyond there control and no where in this location will you find quiet i visit the city for the attractions so if you are looking for a clean great friendly hotel in a perfect location with friendly staff this is your place as i visit the city alot you will not find better value for money and it is right next to my favourite comedy club so what could be better

Room Tip: If your looking for quiet. rooms facing away from the arcadian centre and a higher floor might be be...
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  • Stayed: March 2013, traveled as a couple
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Thank Glen968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam W, General Manager at Hotel ibis Birmingham Centre New Street, responded to this reviewResponded July 1, 2013

Thank you very much for you kind and positive feedback on your recent stay.
We are aware of noise issues at the weekend but we are certainly looking into ways of resolving the issue. However, thank you for pointing out some very positive points on the hotel. It is very much appreciated.
We certainly hope to welcome you back to the hotel again very soon.

Kind Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel ibis Birmingham Centre New Street

Address: 21 Ladywell Walk | Arcadian Centre, Birmingham B5 4ST, England
Phone Number:
Location: United Kingdom > England > West Midlands > Birmingham
Amenities:
Business Center with Internet Access Restaurant Wheelchair access
Hotel Style:
Ranked #58 of 118 Hotels in Birmingham
Price Range: $46 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel ibis Birmingham Centre New Street 3*
Number of rooms: 159
Official Description (provided by the hotel):
ibis Birmingham Centre New Street offers 159 contemporary bedrooms with air cooling in the heart of the lively Chinese quarter and adjacent to the Arcadian Centre with its various bars and nightclubs. The Chill Bar at the hotel serves snacks 24 hours per day. 3 min walk from the Birmingham central train station(New Street) and Bullring Shopping Centre. Close to the NIA, ICC and easily accessible by train from NEC. 5 conference rooms for up to 200 delegates. The hotel is easily accessible from the M1, M6 and M42 motorways. Limited Car parking spaces at Hotel and also nearby Public car park. ... more   less 
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Also Known As:
Ibis Birmingham City Centre Hotel Birmingham
Accor Birmingham City Centre

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