I recently stayed here for the third time through no part of my planning.
My first visit was okay as it was for one night, my flight was getting me into Birmingham late in the day and I just needed somewhere to rest.
On arrival into the foyer I was greeted by a receptionist who when I gave my name failed to find me on the hotel system, I assured her that I was booked as I had done so myself but she fobbed me off and asked if I wished to book a room. Now I am a very reasonable person and believe that we can all have 'off' days and perhaps this person was having one of those. Another person came to the reception and I called him and asked him to check the bookings, he did and quite easily found my booking.
The room was a twin room which was dark, small and stuffy. The bathroom was basic and in need of refurbishment but to me I felt it would do for one night and one night only.
The second visit was booked as a surprise by my partner, I didn't want her to see I was disappointed in her choice of hotel but thought we will be just fine that I'm pretty sure two nights in a double room might have something to offer.
Our flights to Birmingham were delayed that day so I rang and spoke to a girl on the phone, she confirmed my booking was safe and assured me she put a note on our booking stating we would be arriving late that evening. I thanked her.
On arrival that evening we went to check in only to be told that there were no double rooms left, I showed the receptionist our booking form which showed a booking made some months previously for a double room. He stated that there was nothing he could do that they had given away the last double room. I stood there and couldn't believe what I was hearing. The receptionist offered us two single rooms and said he would have a double room for our second night. It was late, we had travelled some distance and had no other choices so took these two single rooms.
The rooms were closer to cells, my girlfriend was in tears. When I walked into her room the light was broken and we could feel glass on the floor. We retired to my 'cell' where I slept on the floor beside the single bed my girlfriend was in.
The next morning we approached the reception and asked that they rectify this issue. We got a very basic double room with the offer of a meal and bottle of wine as an apology. It was a horrendous visit and I swore that I would never stay there again.
So on to the third visit and how that came about. Friends of our ours were booking a trip to a show and we said we'd come along. I couldn't believe it when they told me we were booked into the Brittannia!
On arrival I found the manner of the receptionist to be very abrupt, perhaps another one having a bad day. We were given our keys to our double room.
On arrival in this room we found it more pleasant and fresher than our previous experiences.
The Brittania is a very basic hotel. If you book well in advance you will get a cheap deal. It is in a good location being only two minutes from New Street train station but do not expect any creature comforts or luxury and if you're lucky you may meet one of the few happy and helpful staff members.
- Official Description (provided by the hotel):
- The Britannia Hotel Birmingham is situated in the very heart of Birmingham city centre. The famous Bullring shopping mall is within walking distance and Primark and other high street stores are right next door to the hotel. The hotel's 214 en-suite bedrooms are tastefully furnished, all with tea and coffee making facilities, ideal for cost effective city centre accommodation. ... more less
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- Also Known As:
- Birmingham Britannia Hotel