We stayed here for a couple of nights while attending a conference at the NEC. The hotel is located very close to the city centre which made getting the train to/from the NEC very easy.
The majority of the staff were quite helpful and friendly, but we found one of the more senior staff working on the reception desk to be rude to both guests and to the other staff working on reception too.
The room we were given hadn't been cleaned, but a quick call to reception and keys were brought up to another room very quickly. The room was clean and fairly typical for Novotel's around the world - comfy bed, good size bathroom, couch & desk.
We booked our room on Wotif.com so got a very good price for the room. I would probably consider staying here again due to its location.More