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“Convenient and clean”

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Novotel Birmingham Airport
Ranked #24 of 117 Hotels in Birmingham
Certificate of Excellence
GreenLeadersBronze level
Chesterfield, United Kingdom
Level 6 Contributor
726 reviews
185 hotel reviews
common_n_hotel_reviews_1bd8 322 helpful votes
“Convenient and clean”
Reviewed May 13, 2014

Stayed overnight prior to an early flight in 2 interconnecting rooms with family including 2 year old. Nice rooms, very clean and surprisingly quiet with such close proximity to airport. Ate in Restaurant - not cheap but OK. Extremely convenient for Departures. Was very satisfied with price and quality here and will use again.

Room Tip: High floor
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jandlUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, May 19, 2014
Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Ian Dick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (288)
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Devon
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 9, 2014 via mobile

Stear clear of room 422. We paid extra for an executive room but instead of getting a good night's sleep before our flight we were kept awake all night by the sound of the lift going up & down.Check out staff showed little apology when we mentioned it, poor value for money!!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cazzy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, May 19, 2014
I am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness and I am currently investigating this matter. Please feel free to contact me on 0121 7827000 to discuss this further. Kind regards, Ian Dick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
69 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed May 8, 2014 via mobile

Was in the hotel for a business meeting. Very convenient to the airport. Meeting room was a bit cramped but that wasnt the fault of the hotel. Duty manager went through health and safety arrangements politely. Food was excellent as was the coffee. Dining area and the lobby were spotless. Well impressed.

Stayed May 2014, traveled on business
Helpful?
Thank Enda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, May 9, 2014
Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your visit to the Hotel. I look forward to welcoming you back again very soon. Kind regards, Ian Dick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abertillery, United Kingdom
Level 5 Contributor
67 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed May 8, 2014

Stayed here for a night before flight abroad.Excellent position to airport it is directly across the road and could not be more convenient.Rooms were very clean and well equipped.Unable to comment on food as did not use this facility but went into airport terminal to eat.Hotel staff friendly and efficient on check in and nice ambience in the bar.

Room Tip: High room overlooking airport
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, May 8, 2014
Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Ian Dick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Teesside, England
Level 6 Contributor
92 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed May 7, 2014

Stayed here on a deal including parking with airparks. Be warned airparks is a long way out.
Arrived and used the the auto check in as the reception staff where busy. Would recommend using this as its a lot quicker.
Rooms are ok and clean but would say Premier inn are better and comfier beds. But you do get a free safe to use. Rooms are quiet even though next to the airport.
Had a few drinks in the bar and decided to eat in there too. Food was fairly good. Burgers where very good. After spending the evening in there with food and drinks and a early flight in the morning I went to pay the bill. This was the main disappointment of the hotel! My card was refused, we had witnessed this at a few tables sat near us. Tried another card same again! The bar manager was very apologetic, it starts to worry you then. We where travelling the next day and did not want cards blocking!
The bar manager with apologies took me to the restaurant to use there machine and then left me with the manager there. Tried again, refused again. Tried the second card and same again but along with a smug remark from the manager "huh! refused too" with a shrug of his shoulders. So very annoying after spending nearly £100 on food and drink.
My partner used her card, same account and guess what it worked, but once again a smug shrug of the shoulders from the manager, handing back the card and saying nothing. Not even a thank you!
Good location. Not to bad a room for our short stay. Maybe we might use again if certain attitudes change as that can spoil a visit.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank neilnsarah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, May 8, 2014
Thank you for your feedback. We treat all of our comments with the utmost seriousness and I will personally be investigating this matter with my team. I do hope that we can welcome you back to the Hotel very soon. Kind regards, Ian Dick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Exeter, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 30, 2014 via mobile

We stayed for one night before and early flight, and I would say it was great. It is a basic clean and friendly hotel with a comfortable bed, very suitable for the one night stay before or tafter travel through Birmingham airport.
Our only complaint would be please put some signs up for where the entrance is, as we spent some time looking for it, having been dropped off the bus supplied by the car parking.
The staff were friendly and helpful. I actually forgot my phone charger in the hotel room, 3 weeks later I called and spoke to housekeeping, who searched for, found, and returned it to me without a charge, which I think is fantastic service.
We would definitely use again.

Stayed April 2014, traveled as a couple
Helpful?
Thank Lotteline2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, May 1, 2014
Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Ian Dick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level 3 Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 28, 2014

Have stayed two or three times since the beginning of this year and given the nature of the business (busy airport etc) it is remarkable how consistently good the product is. The physical aspects of the hotel are going to require attention very soon, especially the guest rooms some of which are a little tired, but it is the staff that continue to impress. The buffet breakfast is excellent and the standard all-day dining menu is not bad if you choose carefully. Keep up the good work guys.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bowland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, April 29, 2014
Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Ian Dick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Birmingham Airport

Property: Novotel Birmingham Airport
Address: Birmingham International Airport | Opposite Main Terminal Building, Birmingham B26 3QL, England
Phone Number:
Location: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Birmingham
#11 Luxury Hotel in Birmingham
#23 Romantic Hotel in Birmingham
#27 Family Hotel in Birmingham
#30 Business Hotel in Birmingham
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Birmingham Airport 4*
Number of rooms: 195
Official Description (provided by the hotel):
The Novotel Birmingham Airport is located at Birmingham International Airport, opposite Terminal 1, 20 minutes drive from the centre of Birmingham. Adjacent to the NEC and offering modern meeting rooms, this hotel is ideal for a business trip. A free SkyRail service every 90 seconds links the hotel with Birmingham International railway station and the NEC. Elements restaurant and bar with 24 hour room service. Fitness and excercise room. NCP multi storey car parks adjacent to hotel (fees apply). ... more   less 
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Also Known As:
Novotel Birmingham Airport Hotel Birmingham
Accor Birmingham Airport
Hotel Birmingham Airport
Birmingham Novotel

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