We were flying out from Birmingham Airport on a family holiday, and as our check was 6am, and we live about 1.5hrs from the airport we decided that we'd travel the night before and stay near the airport so we didnt have such an early start...i found a deal that included 7 nights parking and a family room at the novotel Birmingham Airport for £130. So we booked. we arrived about 6pm Saturday evening. The first problem was were did we park to take in luggage/check in. There was a layby that said drop off only, but really we all needed to get out as my husband needed directions to the long stay car park and we had luggage and our 2 children in tow too. I got out and went in to be told by the receptionist it was ok to wait there 5-10 mins while we checked in. Perhaps a 5 mins max stay or parking for check in only sign in the layby would have made everything clearer.
The receptionist was polite but her english was poor and my husband was a bit confused about where to go to park, as she didnt seem to know where he should go herself. He eventually made it to the long stay car park abut 5 mins drive away and got a shuttle bus back. The room itself was clean and comfy with tea/coffee facilities, double bed and a double sofa bed which the children used. There was also TV/radio. For a stop over, it was fine, and is only about a 1-2 min walk from departures.
On our return to the UK we caught the shuttle bus back to the long stay carpark and proceeded to the exit. The car park said it's exit operated on number plate recognition and as we sat at the barrier expecting it to open as we'd pre-paid nothing happened. we pressed the help button and were told by the security guy at the other end, that the hotel receptionist should have told my husband to check in with security first and they would have set up his details, and it was only if booked direct with NCP that the number plate recognition worked. Again a sign at the entrance would have helped??
Luckily I had in my hand bag the original info I'd printed off, from our on line booking with novotel and when I gave him booking numbers etc he was able to verify we'd paid. If i hadn't have had it we would have had to pay £100 parking fee to get out and then claim back with novotel after. Security told us we weren't the first who hadn't been given the info...this was poor and I did inform the Novotel Manager by email. How did mail back to apologise, and said he was dealing with the issue.
- Official Description (provided by the hotel):
- The Novotel Birmingham Airport is located at Birmingham International Airport, opposite Terminal 1, 20 minutes drive from the centre of Birmingham. Adjacent to the NEC and offering modern meeting rooms, this hotel is ideal for a business trip. A free SkyRail service every 90 seconds links the hotel with Birmingham International railway station and the NEC. Elements restaurant and bar with 24 hour room service. Fitness and excercise room. NCP multi storey car parks adjacent to hotel (fees apply). ... more less
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- Also Known As:
- Novotel Birmingham Airport Hotel Birmingham
- Accor Birmingham Airport
- Hotel Birmingham Airport
- Birmingham Novotel