We stayed at Novotel Birmingham Airport for its proximity to the airport terminal. It was late when we checked in and very late when we discovered the toilet did not work. Our flight was at 4am so we did not want to change rooms and we were on the 6th floor so we did not want to trek to reception to use the toilets there. Left having to pour kettles full of water down the toilet each visit did not result in a very restful stay.
When I told reception as we checked out, she mumbled something and typed on the computer. I thought she must be arranging a refund, I was then presented with someone else's invoice. I asked what she was going to do about the toilet and was told 'I tell maintenance'. I wonder how many people had raised this problem before we were put it that room. Total lack of concern for residents needs, a functioning toilet is an essential part of a hotel room. Hotel fine until things go wrong.
- Official Description (provided by the hotel):
- The Novotel Birmingham Airport is located at Birmingham International Airport, opposite Terminal 1, 20 minutes drive from the centre of Birmingham. Adjacent to the NEC and offering modern meeting rooms, this hotel is ideal for a business trip. A free SkyRail service every 90 seconds links the hotel with Birmingham International railway station and the NEC. Elements restaurant and bar with 24 hour room service. Fitness and excercise room. NCP multi storey car parks adjacent to hotel (fees apply). ... more less
- Reservation Options:
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- Also Known As:
- Novotel Birmingham Airport Hotel Birmingham
- Accor Birmingham Airport
- Hotel Birmingham Airport
- Birmingham Novotel