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“Toilet” 3 of 5 bubbles
Review of Novotel Birmingham Airport

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Novotel Birmingham Airport
Ranked #21 of 117 Hotels in Birmingham
GreenLeadersBronze level
England
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Toilet”
3 of 5 bubbles Reviewed December 26, 2011

We stayed at Novotel Birmingham Airport for its proximity to the airport terminal. It was late when we checked in and very late when we discovered the toilet did not work. Our flight was at 4am so we did not want to change rooms and we were on the 6th floor so we did not want to trek to reception to use the toilets there. Left having to pour kettles full of water down the toilet each visit did not result in a very restful stay.
When I told reception as we checked out, she mumbled something and typed on the computer. I thought she must be arranging a refund, I was then presented with someone else's invoice. I asked what she was going to do about the toilet and was told 'I tell maintenance'. I wonder how many people had raised this problem before we were put it that room. Total lack of concern for residents needs, a functioning toilet is an essential part of a hotel room. Hotel fine until things go wrong.

Room Tip: Check toilets etc are working ASAP.
See more room tips
  • Stayed December 2011, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank exploradoraUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelBIA, General Manager at Novotel Birmingham Airport, responded to this review, January 2, 2012
Dear Reviewer, Many thanks for taking the time to comment. I sincerely apologize for any inconvienence that this casued you. We appreciate all feedback. If you’d like to talk about the matter further, please feel free to call me on 0121 7827000 Kind regards, Ian Dick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,220 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (267)
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English first
Midlands, UK
Level Contributor
133 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
5 of 5 bubbles Reviewed December 26, 2011

Stayed here as we were planned to go to a concert at the NEC. Check in was efficient and speedy. We ate in the restaurant and food was good, as was the service. Rooms seemed to be well soundproofed and there was no noise from the adjacent airport. We found actually getting to the hotel was a tad confusing. We drove into the 'compound' part of the airport where you pay £1 for 10 minutes parking, thinking you could access the hotel from there. In fact, it is round the back and you have to drive up to the ramp and then drop off your luggage before parking in the multi-storey which although subsidised by your hotel booking, isn't cheap. Apart from that everything was fine and we would return if we went to the NEC again.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CarolineMidlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelBIA, General Manager at Novotel Birmingham Airport, responded to this review, January 2, 2012
Dear Reviewer,
Many thanks for posting your comments. We appreciate all feedback very much and the team and I look forward to welcoming you back to the Novotel Birmingham Airport soon.
Kind regards,
Ian Dick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Almeria, Spain
Level Contributor
4 reviews
4 hotel reviews
4 of 5 bubbles Reviewed December 24, 2011

The hotel has a terrific location, just metres from the airport terminal. The service is very good and the bar and restaurant offer good food in a relaxed atmosphere. Breakfast is served from 5am, so you can eat even if your flight depars very early. Rooms are reasonably quiet, although looking just a little tired. In-room internet access is available, although bundled with film package, so expensive. Staff at the check-in desk are really helpful.

  • Stayed December 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank weeklyflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelBIA, General Manager at Novotel Birmingham Airport, responded to this review, January 2, 2012
Dear Reviewer, I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future. Kind regards, Ian Dick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Limerick, Ireland
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed December 24, 2011

I arrived at the airport after having my wallet picked and had nothing except my passport. I booked the hotel online with PayPal and arrived at their door 30 mins later.
The staff were exceptional in processing my quick booking.
The lobby was very nice, well furnished and had a nice atmosphere. The room was exceptional - a 4 star room for a 2 star price. The only snag not worthy of dropping review points was that the air con was a bit loud. I just got up and turned it off :)

A great find

  • Stayed December 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ma11achy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelBIA, General Manager at Novotel Birmingham Airport, responded to this review, January 1, 2012
Dear Reviewer,
Many thanks for posting your comments. We appreciate all feedback very much and the team and I look forward to welcoming you back to the Novotel Birmingham Airport soon.
Kind regards,
Ian Dick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton Keynes
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed December 22, 2011

Great location, right next to airport, with a welcome greeting at the desk, and in the resturant.
Good room with kids (fold down) beds already made up when arrived.

Parking is slightly complicated due to being an airport location, and even with the hotel discount expensive.

Overall a delightful stay.

  • Stayed December 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mark N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelBIA, General Manager at Novotel Birmingham Airport, responded to this review, January 1, 2012
Dear Reviewer, I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future. Kind regards, Ian Dick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed December 21, 2011

The location of the Novotel can't be better, right across the street from the airport and a nice walk and tram ride to NEC. However, the room is small, bathroom smaller yet. I don't know why they bothered to put a door on the closet with the toilet. I couldn't even think to shut it is I was in there as there is no room for me to do so. Took a while to figure how to turn on shower as it is quite reto. Can't figure out if the hotel is trying to be ultra mod or is just cheap or what. Breakfast is good.

  • Stayed November 2011
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Bichonbuzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
65 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed December 19, 2011

We stayed here while seeing a concert at the LG arena, travelling by train. Ideal location for the train station and LG Arena - most of it is undercover and you take the sky rail link from arena/station to airport and hotel. All are easily walkable.
Hotel is lovely, very ontemporary style, rooms are a very good size. Bathroom has a large shower and no bath which was fine for us. Toilet is separate and a little cramped when trying to shut the door. We had a cheap deal which included breakfast. Breakfast was the usual hotel buffet style, and very good.
Would definitely stay here again if we needed to use the airport or NEC/LG arena.

  • Stayed November 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Terrix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelBIA, General Manager at Novotel Birmingham Airport, responded to this review, December 20, 2011
Dear Reviewer,

Many thanks for posting your comments. We appreciate all feedback very much and the team and I look forward to welcoming you back to the Novotel Birmingham Airport soon.
Kind regards,
Ian Dick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Birmingham Airport

Property: Novotel Birmingham Airport
Address: Birmingham International Airport | Opposite Main Terminal Building, Birmingham B26 3QL, England
Phone Number:
Location: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Birmingham
#10 Luxury Hotel in Birmingham
#22 Romantic Hotel in Birmingham
#27 Family Hotel in Birmingham
#29 Business Hotel in Birmingham
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Birmingham Airport 4*
Number of rooms: 195
Official Description (provided by the hotel):
The Novotel Birmingham Airport is located at Birmingham International Airport, opposite Terminal 1, 20 minutes drive from the centre of Birmingham. Adjacent to the NEC and offering modern meeting rooms, this hotel is ideal for a business trip. A free SkyRail service every 90 seconds links the hotel with Birmingham International railway station and the NEC. Elements restaurant and bar with 24 hour room service. Fitness and excercise room. NCP multi storey car parks adjacent to hotel (fees apply). ... more   less 
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Also Known As:
Novotel Birmingham Airport Hotel Birmingham
Accor Birmingham Airport
Hotel Birmingham Airport
Birmingham Novotel

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