It's funny how one experience of poor customer service can cloud a whole trip. However I cannot fault the rooms at this PI. We had a family room which was excellent better than many high class hotels I have stayed in.
Unfortunately the staff service was let down by some of the evening staff who watched me for over a minute trying to open the door before they let me in. Why on earth they watched me ( carrying a new born baby) for so long before opening the door is a mystery.
PI have certainly sorted their hotels they just need to work on the staff now!
- Official Description (provided by the hotel):
- Premier Inn - Birmingham South (Hall Green) is ideally located just off the M42 Junction 4/5, 6 miles from the city centre and 8 miles from the NEC and Birmingham Airport. We have 52 recently refurbished en-suite bedrooms with shower units only. Complimentary tea and coffee making facilities in all rooms. Flat screen TVs with freeview in all rooms. We offer either an "all you can eat" premier breakfast or a continental for the lighter option. We are situated adjacent to a Toby Carvery offering our guests evening meals.The reception is manned 24 hours,so check in after 2pm at your convenience. Directions: From M42, take exit 4 to A34 (towards Shirley) , then pick up A34 (Birmingham). Go straight over 6 roundabouts. At the 7th roundabout, take the 4th exit. The hotel is on the left. ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn Birmingham South (Hall Green) Hotel Birmingham