We found the hotel ok following the satnav, when we got there we realised there was no close parking even though it said there was on the premier inn website. So my boyfriend went in to ask where we could park and they said you could park in front of the premier inn until 8am but then you would have to move and we didn't want the hassle of getting up early. So they gave us some directions to the nearest car parking which was an absolute nightmare to find as the directions were rubbish and were telling us to go down streets which were closed due to road works and diversions and no through roads. After a lot of stressing of driving round passing the premier inn about 5 times we eventually managed to find a car park and they gave us the postcode for the new street car park that the premier inn had recommended. I would advise no one to stay here as it charges ridiculous prices of £24 for 24 hours so we ended up paying £48 even though we weren't there for 48 hours. There was a security guard in the car park who said that the premier inn offered a discount of 10% on the car parking but we soon found this not to be true. We then had to walk to the premier inn with our suitcases with no knowledge of where we were following the satnav on our phone like fools. When we got there check in was easy on the machines and could go straight up to our room. At about 22:30 my boyfriend went down to reception to ask about the car parking discount. The receptionist was with another customer at the point and when she finished with her she didn't acknowledge that I was waiting at all and walked straight past me and I had to say excuse me to get her attention. I asked about the car park and she just said no they didn't offer a discount, she was very rude and had zero customer service skills. Breakfast in the morning was very good as was the service.
If you order pizza to your room, bring a knife as they don't cut it into pieces for you! We just had a big round pizza and had to rip it with our hands and it was cold.
All in all an ok stay but probably wont be returning anytime soon unless they get car parking sorted!
- Official Description (provided by the hotel):
- Put yourself at the centre of everything here at Premier Inn Birmingham Waterloo Street. Looking out across St Philips Square and the Cathedral, the major attractions and major businesses are just a hop, skip and jump away. You can browse the big brands and designer names of the Bull Ring, catch the must-see events at the Hippodrome Theatre, Symphony Hall, NIA or ICC, or find chocoholic's heaven at Cadbury World. After a day's business or indulgence, return and savour the food (and views) at our bar and grill before relaxing in our spacious rooms and extra-comfy beds. Directions: At junction 6 of the M6 exit onto the A38/Corporation St. Take exit towards West Bromwich/A41. Merge onto St Chad's Queensway. Take 2nd exit for Great Charles St Queensway. Great Charles St West bears left and becomes Livery St. Turn left onto Waterloo St. Car park on Livery St (B3 2BJ) costs 11GBP for 24 hours Monday-Friday and 13.80GBP for 24 hours on Sunday. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Premier Inn, Priceline and TripOnline SA so you can book your Premier Inn Birmingham City Centre (Waterloo Street) Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Premier Inn Birmingham City Centre (Waterloo St) Hotel Birmingham