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“Excellent weekend trip”

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Premier Inn Birmingham City Centre (Waterloo Street) Hotel
Ranked #11 of 118 Hotels in Birmingham
Certificate of Excellence
Reviewed February 12, 2013

From the moment we stepped in the premier inn we were welcomed by very pleasant and friendly staff. Premier breakfast was excellent with every option available. The room was comfortable stylish and warm, fresh towels every day. Fantastic stay.

  • Stayed: February 2013, traveled with family
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Thank Louise L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (1,969)
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1,424 - 1,430 of 1,970 reviews

Reviewed February 11, 2013

I stayed in this hotel for a 2 night mid week break. The hotel is ideally situated near the Bull Ring and resturants on Broad St are a short walk. If you come by car there is no parking at the hotel and be prepared to drive around to find one. The one advised on web sight was full. You will pay £10 - £18 per 24 hours so this is some thing to factor in, it could be better to travel by train, New Street station is with in walking distance. The room is standard Premier inn, clean and well maintained, but with out an arm chair, there was a standard chair for the desk, but there was 2 of us and that meant someone had to sit on the bed. Did not eat at hotel so can't comment on the reaturant. The tv was a bit small, other than these small niggles we were very satisfied with the hotel and would certainly stay again, might cost in a train trip next time.

Room Tip: Higher floors are probably quieter
  • Stayed: February 2013, traveled as a couple
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Thank Kayjay200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 11, 2013

Pleasant helpful staff, ideal position for Birmingham new street. Very pleasant bar and restaurant 5 mins from Mail box.
An excellent location for Glynn Purnells Bistro or Purnells restaurant.
A very attractive spot as well pretty green right in front with lovely church
Great price for city centre Hotel

  • Stayed: February 2013, traveled as a couple
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Thank yvonneStalbans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2013

We have just had the pleasure of staying at this hotel & would not stay in any other in Birmingham now. The rooms are excellent, ours was spacious, very very clean, well equipped & the bed was amazing. We had windows all around & being on the 6th floor also had excellent views. The staff were very friendly & very helpful & the hotel is situated in a brilliant place to get to everything we like about Birmingham City Centre, also walking distance of New Street Station. I would highly recommend this hotel.

  • Stayed: February 2013, traveled as a couple
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Thank Glen1152
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PIbirmingham, Manager at Premier Inn Birmingham City Centre (Waterloo Street) Hotel, responded to this reviewResponded February 11, 2013

Dear Glen1152,

Thank you for you lovely comments regarding your recent stay with us here at Waterloo Street.

The sixth floor really does offer some fantastic views especially around the St Philips Cathedral.

I hope to welcome you back here in the near future.

Kind Regards

Rachael Bateman
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 7, 2013

I stayed here with in a group of 6 girls, at end of November. Very nice hotel in a brilliant location for shops and New st station. Everything clean, and staff very helpful. My only niggle was we were originally allocated rooms all over the hotel, but after asking the reception to put us closer together, she managed to change one of the rooms, so we were only 1 floor apart. We had a room over-looking the cathedral, and very spacious. Would definately stay again.

  • Stayed: November 2012, traveled with friends
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Thank northerntravellerH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PIbirmingham, Manager at Premier Inn Birmingham City Centre (Waterloo Street) Hotel, responded to this reviewResponded February 11, 2013

Dear northerntravellerH,

Thank you for taking the time to post a review regarding your stay in November.

The Reception Team always try to ensure that block bookings are allocated together however I do apologise for the inconvenience caused with your initial room allocations, on this occasion there may have been a large number of group bookings but with only a certain amount of room types per floor.

I hope to welcome you back here soon!

Kind Regards

Rachael Bateman
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 7, 2013 via mobile

I stayed here with a friend whilst in Birmingham over night for a gig. We got lucky booking it just after Christmas and managed to get a double for £19, so to be honest I wasn't expecting much.
In terms of the hotel itself it is pretty much uniform with the other premier inns I have stayed in, the rooms were clean and comfortable.
The location is very central and it was handy for us as it was a 5 min walk from the train station and there was a taxi rank round the corner when we needed to get to the venue.
The thing that sets it apart from others that I have stayed in is the service. Everyone that I encountered was more than helpful from the check in girl (who explained all about the "good nights sleep or your money back" policy) at dinner and at breakfast in the morning. Especially at breakfast, the lady was lovely and spent a lot of time going through the different items available at the buffet breakfast.
I would hesitate to stay here again, it was an absolute bargain.

  • Stayed: January 2013
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Thank Pinkcurlz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PIbirmingham, Manager at Premier Inn Birmingham City Centre (Waterloo Street) Hotel, responded to this reviewResponded February 11, 2013

Dear Pinkcurlz,

Many thanks for posting a review regarding your recent stay here at Waterloo Street.

The £19 rooms are certainly a bargain for the City Centre!

I am thrilled to hear that the service you encountered was exceptional and I will be passing on all of your great feedback to the rest of the team.

Kind Regards

Rachael Bateman
Operations Manager

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Reviewed February 5, 2013

Stayed here while attending event at NEC. Room exceptional value. The room was clean and staff friendly. The room was small and souless but that is what you would expect from this type of hotel. Last time I stayed here I was lucky and got a corner room which was lovely but this time small and a bit claustrophobic. Having said that I would stay again as it is such good value. Suprisingly quiet for city centre location. The only problem we had was logging into the wi-fi which took 45mins and in the end I had to go to buy a voucher from reception. This worked immediately but I now find I have also been charged on Paypal several time despite the fact it kept saying I hadn't successfully logged in.

Room Tip: Ask for a corner toom
  • Stayed: February 2013, traveled on business
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Thank Smitchell_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PIbirmingham, Manager at Premier Inn Birmingham City Centre (Waterloo Street) Hotel, responded to this reviewResponded February 11, 2013

Dear Smitchell_13,

Thank you for posting a review regarding your recent stay.

If you decide to visit Waterloo Street again, please do not hesitate to contact the hotel before you arrive and request your preferred room,the team will always be happy to help.

In regards to the WiFi, I apologise for any inconvenience caused, if you email your details to birminghamccwaterloost.pi@premierinn.com and I will contact the internet provider to investigate the matter.

I hope to hear from you soon so the problem can be rectified.

Kind Regards

Rachael Bateman
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Birmingham City Centre (Waterloo Street) Hotel

Address: 3-6 Waterloo Street, Birmingham B2 5PG, England
Location: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#3 Business Hotel in Birmingham
#3 Family Hotel in Birmingham
#4 Romantic Hotel in Birmingham
#11 Best Value Hotel in Birmingham
Price Range: $75 - $125 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Birmingham City Centre (Waterloo Street) Hotel 3*
Number of rooms: 152
Official Description (provided by the hotel):
Put yourself at the centre of everything here at Premier Inn Birmingham Waterloo Street. Looking out across St Philips Square and the Cathedral, the major attractions and major businesses are just a hop, skip and jump away. You can browse the big brands and designer names of the Bull Ring, catch the must-see events at the Hippodrome Theatre, Symphony Hall, NIA or ICC, or find chocoholic's heaven at Cadbury World. After a day's business or indulgence, return and savour the food (and views) at our bar and grill before relaxing in our spacious rooms and extra-comfy beds. Directions: At junction 6 of the M6 exit onto the A38/Corporation St. Take exit towards West Bromwich/A41. Merge onto St Chad's Queensway. Take 2nd exit for Great Charles St Queensway. Great Charles St West bears left and becomes Livery St. Turn left onto Waterloo St. Car park on Livery St (B3 2BJ) costs 11GBP for 24 hours Monday-Friday and 13.80GBP for 24 hours on Sunday. ... more   less 
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Also Known As:
Premier Inn Birmingham City Centre (Waterloo St) Hotel Birmingham

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