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All reviews free movies free pool table funky hotel great hotel hour bar lounge area first floor walk in shower city centre wet room would stay again new street station min walk comfy bed saturday night bull ring car park
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Reviewed February 11, 2019

We stayed here for one night as we were going to a gig at the o2 academy......great location for the gig, the academy is just a few minutes walk away.

The room was ok, quite small, minimalist and dimly lit. There is nowhere with good enough lighting to apply make up, even in the bathroom! I'd say unfortunately the room looks a lot better in the pictures than in real life.

There was a small step from the room into the bathroom, that is not very visible.....both my boyfriend and myself tripped on it......could be quite dangerous!

There was a small pack of toiletries in the bathroom, however not really enough for 2 people. Also I feel there should be a liquid hand soap next to the basin, to enable you to wash hands quickly and hygienically.

The bar was nice and the staff were good! A really nice bar to have a few drinks in and relax. I'd stupidly taken my new swarovski ring off whilst washing my hands in the ladies and completely forgot about it until later on. Obviously somebody had picked it up and decided to keep it as it hadn't been handed in. They probably think its a diamond ring.....they'll be disappointed to know that I've bought a replacement for just £24 :-) but I hope they enjoy it!

I think we'd stay here again if we have another gig to go to and if we get it fairly cheap but other than that I'm not overly keen to stay here again!

Date of stay: February 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank chiquidys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sabrina W, Manager at pentahotel Birmingham, responded to this reviewResponded February 13, 2019

Dear valued guest,
Thank you for taking the time to review our Birmingham City Centre hotel, we're always pleased to receive feedback from our guests.

Our team here work hard to provide great customer service to all of our guests and I do hope we can welcome you back again soon.

Very best regards
Sabrina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 11, 2019

Nice hotel, we really enjoyed our stay for the night. I think our room was ok for just a night or couple days stay. As it’s quite small. Nice cosy environment. Clean & tidy room. We were pleased with the hotel and our stay and may consider visiting again at some point.

Date of stay: February 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Trek20930842506
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sabrina W, Manager at pentahotel Birmingham, responded to this reviewResponded February 13, 2019

Dear valued guest,
Thanks for taking the time to let us know that you enjoyed your stay at pentahotels Birmingham.

It is always nice to hear that we are doing things the right way!

I hope that we will see you back with us very soon.

Very best regards
Sabrina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 10, 2019

This was the second time my partner and I had stayed in the penta hotel and after a great first visit, we were not disappointed .Te staff on the front desk and bar were very welcoming and friendly and gave lots of information. The rooms in the hotel were clean, had lovely fittings, lots of lighting options and was well presented. There were complimentary bottles of water and a nice set of toiletries to use. The bed was soft but supportive and the pillows were exactly as I liked them. We had a little issue with the temperature in our room and despite putting the thermostat on the lowest setting of 8 degrees AND opening a window we were still rather warm. This would otherwise have been a perfect nights sleep. The wardrobe was a metal pipe style rack to hang items on and no drawers as such. Also it would be more useful if the desk was near a window so I could have applied make up near to where my things were kept. The bar on the first floor is beautiful and perfect for relaxing in should you not want to leave the hotel. The hotel itself was very well located, a 5 minute walk from the train station and easily accessible by taxis. There is a shop next door which is also useful. A midday check out was much appreciated. All in all a great base for exploring the city, or for just staying in. Very nicely done out hotel with lovely staff. Solid 9/10 and will definitely be back again :)

Date of stay: February 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Coastal36952874352
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sabrina W, Manager at pentahotel Birmingham, responded to this reviewResponded February 13, 2019

Dear Traveller,
Thank you for the great review of your stay with us at pentahotels.

The team here in Birmingham are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit.

I hope that we will see you back with us very soon.

Very best regards
Sabrina

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Reviewed February 10, 2019

Friends night away staff a very friendly there not many of them but they run round and look after you every need all of them made our stay great rooms a small beds are firm , it’s very dim lighting even in the rooms so if u need bright light for make up that was our only dilemma, but not a problem breakfast very nice finished at 10.15 it was gone but ur told 10 so make sure ur there it’s worth it ,I would recommend definitely Staff friendly helpful and location for train and bullring spot on

Date of stay: February 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Trail62136008595
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sabrina W, Manager at pentahotel Birmingham, responded to this reviewResponded February 13, 2019

Dear guest,
Thanks for taking the time to post your review of your stay with us on TripAdvisor.

I am pleased that we got things right for you & even more so, that you published your experience with pentahotels.

I hope that you will be a regular visitor to us here at pentahotel Birmingham.

Very best regards
Sabrina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 9, 2019 via mobile

We stayed here for one night for a girls trip and would definitely stay here again. The location is perfect for shopping and night life as it is just a 5/10 minute walk to the bullring, bars and clubs. The bar area had a great atmosphere thanks to the pool table and had a great selection of cocktails too. The rooms were clean and modern with comfy beds and a great bathroom/wet room. The food was nice not 5 star but good for a quick meal before going out. Staff were very friendly and welcoming- will definitely be using this hotel again when staying in Birmingham.

Date of stay: November 2018
Trip type: Traveled with friends
Thank 924neavec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sabrina W, Manager at pentahotel Birmingham, responded to this reviewResponded February 13, 2019

Dear guest,
Thanks for taking the time to post your review of your stay with us on TripAdvisor.

I am pleased that we got things right for you & even more so, that you published your experience with pentahotels.

I hope that you will be a regular visitor to us here at pentahotel Birmingham.

Very best regards
Sabrina

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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