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“What no towels!!”

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Premier Inn Birmingham Central (Hagley Road) Hotel
Ranked #30 of 118 Hotels in Birmingham
Certificate of Excellence
Fleet, United Kingdom
Level Contributor
85 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“What no towels!!”
Reviewed March 18, 2014

I stayed here with my boyfriend for one night at end of a weekend away. Both Premier Inns we stayed in only gave us one set of towels for two people. My boyfriend had to use one that he luckily brough with him. The room was really good, comfortable and great gadget set up. The receptionist was brilliant in giving us the room we requested. We ony paid £35 so was great value.

Room Tip: At the back away from Hagley road as it's a main road
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shahina B, Team Leader at Premier Inn Birmingham Central (Hagley Road) Hotel, responded to this review, March 20, 2014
Dear SarahP,

Thank you for taking the time to review us on TripAdvisor.

I am delighted to read that you found our hotel to be clean, comfortable and the service from the team to be excellent. I will make sure to share your kind comments with the whole team.

Thanks again and we hope to welcome you back the next time you visit Birmingham.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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556 reviews from our community

Traveler rating
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195
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • English first
  • Italian first
  • Swedish first
  • Any
English first
Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 17, 2014

Good value Hotel and convenient to city centre and Station.
Rooms and service excellent. The problem was parking at the weekend due to the adjacent restaurants that shared the car park. Restaurant attached was very good value.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Graeme M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shahina B, Team Leader at Premier Inn Birmingham Central (Hagley Road) Hotel, responded to this review, March 20, 2014
Dear GraemeM,

Thank you for taking the time to write a review and for posting it on Tripadvisor.

I am delighted to read that we lived up to our usual high standards in customer service and clean bedrooms. All your comments are very well received and encourage us to do even better during future visits.

Thank you once again for the review and I look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Margate, United Kingdom
1 review
Reviewed March 17, 2014

We have just 2 very comfortable nighs at the Hagley Road, Premier Inn. The room was very clean and all the staff were all very helpful. The only thing I did find annoying was only being allowed 30 minutes free Wifi.
We chose to eat at the adjoining Beefeater and were not disappointed with quality of food and the service and can highly recommend this Premier Inn and Beefeater Restaurant

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shahina B, Team Leader at Premier Inn Birmingham Central (Hagley Road) Hotel, responded to this review, March 20, 2014
Dear LIndaC,

Thank you for the kind words and 5* review on Tripadvisor about your recent stay with us at the Premier Inn, Birmingham Central Hagley Road.

Great feedback is the driver for the excellent service the team give to all of our guest who stay with us. I have passed your lovely comments to the Restaurant Manager to share with his team, as it is truly a testament to their hard work.

Thank you again for choosing us and we hope to have you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
104 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed March 15, 2014 via mobile

I stayed with colleagues on a business trip in early March, and we all thought this was a great hotel.

From the warm welcome on arrival, through to service at the bar and restaurant, standards were maintained throughout.

Our travel experience was impacted only from three miles away from the hotel which took 45 minutes due to traffic congestion.

Because of this we changed plan and ate in the hotel restaurant. Food was excellent and prices very reasonable.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank david8242
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shahina B, Team Leader at Premier Inn Birmingham Central (Hagley Road) Hotel, responded to this review, March 20, 2014
Dear David8242,

Thank you for your lovely five star review on Tripadvisor.

We love to hear such great feedback as it helps us to perfect the service even more. I am very proud to read that we lived up to the usual high standards of Premier Inn and that the meal in the restaurant was excellent.

The team and hope to have you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eastbourne, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 12, 2014

Room ok - a bit smaller than the room we had before. Beware of staying Friday or Saturday night there is NOWHERE to park. The Premier Inn does not own the car park (first come first served) and shares it with two very busy restaurants. There are cars just going round and round - parked on the grass - in fact anywhere you can fit a car. Never again. Trying a different hotel next time with its own car park.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vivienne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shahina B, Team Leader at Premier Inn Birmingham Central (Hagley Road) Hotel, responded to this review, March 20, 2014
Dear Vivienne,

Thank you for taking the time to review your stay at our hotel.

It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel did not meet your expectations. We are however, looking into reserved parking spaces for our guests to solve the parking issue that our guests sometimes experience during the weekends.

Your feedback is very much appreciated as it enables us to improve standards. Thank you once again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leigh-on Sea, United Kingdom
Level Contributor
77 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed March 9, 2014

An adequate place to say for one night. HOWEVER other guests in rooms opposite made my night the worst ever spent in a hotel. A bunch of teenagers in (I assume) 3 rooms on the other side of the corridor spent from 11.45pm - 4am in the morning running from room to room, giggling, shouting, slamming doors. With no phone in the room to complain to reception it was left to me to go out and ask them to pleeeease stop with the noise. However they ignored my request. Yes I did get my money back when I asked for the room but with a drive back to Essex the next day I was absolutely knackered. Reception seemed to be aware of the problem in the night when I complained as the night staff had mentioned it to her. Room was ok, no phone, no drawers for clothes just hanging space with no doors. No complimentary shower gels etc just a dispenser you would find in a public toilet. Not sure I would ever stay in a Prem Inn again - my first experience tainted.

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank turkey03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shahina B, Reception Team Leader at Premier Inn Birmingham Central (Hagley Road) Hotel, responded to this review, March 12, 2014
Dear Turkey 03,

Thank you for your review of the hotel.

Your feedback is very much appreciated and your comments welcome: I am however sorry to read that you feel there are some areas in which we can improve. Please be advised, your comments are taken seriously and will be investigated fully.

Thank you once again, and we hope to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whiteley, United Kingdom
Level Contributor
167 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed March 9, 2014

I stayed one night with one wife and we found it to be excellent
The room was fine, the staff friendly and the morning breakfast fine, the full English is cooked to order so cook and tasty.
We only had a drink in the evening, didn't eat at the beefeater as we walked across the road to Ask pizza restaurant but the beefeater laws fresh and clean. There is also a TGI next door so spoilt for choice.
The hotel is about 3 miles from the bullring but you have a bus stop outside and it's cost £2.10 one way.
Overall great hotel.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank globetrotters003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shahina B, Reception Team Leader at Premier Inn Birmingham Central (Hagley Road) Hotel, responded to this review, March 12, 2014
Dear Globetrotter003,

Thank you very much for taking the time in reviewing your stay with us.

I am very happy to read that you found our rooms to be adequate for your needs. I am also pleased that you found the team to be friendly and helpful.

Many thanks for recommending us and we look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Birmingham Central (Hagley Road) Hotel

Property: Premier Inn Birmingham Central (Hagley Road) Hotel
Address: 176-184 Hagley Road | Edgbaston, Birmingham B16 9NY, England
Location: United Kingdom > England > West Midlands > Birmingham > Edgbaston
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#10 Business Hotel in Birmingham
#14 Romantic Hotel in Birmingham
#21 Family Hotel in Birmingham
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Birmingham Central (Hagley Road) Hotel 3*
Number of rooms: 65
Official Description (provided by the hotel):
Our hotel is conveniently located in the affluent area of Edgbaston. We have our own Beefeater restaurant on site but are also within walking distance of at least 4 other popular restaurants. Our location is also convenient for Cadbury World, the QE Hospital and Birmingham University. We pride ourselves on giving the best possible service and have a lot of returning guests based on the personal touch that our team here offers. We cater for both business people and families and our restaurant now boasts free wifi. For further details and queries why don't you give us a call, we are always more than happy to help. The Team at Hagley Road Important info Please note, due to our central location the car park is very busy in the evening and throughout the weekend. Directions: Exit M6 (J6) turn onto Aston Express way (A38). Follow signs to City Centre, ICC and NIA and onto Broad St. From Birmingham centre - take the underpass to Hagley Rd, hotel is half a mile on your left. From M5 J3 continue on A456 for approx 3 miles, hotel carpark will be on the right (shared car park with TGI Friday's). Sat Nav - B16 9NY ... more   less 
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Also Known As:
Premier Inn Birmingham Central Hagley Road Hotel Birmingham

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