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“No understanding of customer service”
Review of The Oriental - CLOSED

The Oriental
Price range: $25 - $25
Cuisines: Chinese, Malaysian, Thai
More restaurant details
Restaurant details
Dining options: Late Night, Lunch, Breakfast, Dinner, Reservations
Dining style: Fine Dining
Neighborhood: Ladywood
Reviewed February 19, 2013

The restaurant manager clearly has no idea on how to run a restaurant, she was extremely rude to me when I asked her to check on my order. She appeared to have no people skills and this was confirmed when I witnessed how she treated her staff.

The food was average, I will not return.

Thank STUBRIDY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (208)
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127 - 131 of 208 reviews

Reviewed February 8, 2013

the staff finished our evening for us !! By that I mean they couldn't wait for us to leave even though it wasn't late, and made it very obvious that we should go. I really don't like that behaviour. It was 11.15 or so, and we should have been left to finish naturally.
I like the interior of this place specially. The food is pretty reasonable, but not exceptional. Would have had a "4" if it wasn't for our experience.

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Thank david h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 6, 2013

The food was extremely tasty and well prepared. Nice portions, not too small and no wastage from over sized portions. Service was good, although I did have to wait for drinks a little longer than I hoped.

Only down side was that every table had knives and forks. When I eat in a Chinese, I prefer chopsticks. I tried, but failed to get the waiters attention before the food started cooling, so ate with a fork anyway.

Thank Ian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 4, 2013

I had previously had a great experience there. The staff are friendly but no very attentive or receptive. I found a hair in two different dishes prepared at the same time and brought out at the same time. Despite the dishes being in the middle of the table and the hair being clearly on top of one dishes and at the bottom of the other, the manager/owner refused to take full responsibility. She was extrememly rude and insinuated the hair was ours despite it being a different colour, length and texture. She then asked us to pay for half of the dish that we'd found a hair at the bottom of. Poor service and hygiene

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Thank RestaurantCritic828
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 24, 2013

My friend and I have tried to visit this restaurant in the Mailbox on numerous occasions but it has always been so busy, so we booked a table and were very impressed. The staff were extremely welcoming, the choice was overwhelming, and the food was delicious and cooked to perfection. I had the chicken teryaki and it was gorgeous.

We will definitely be returning and I am recommending it to everyone I see!

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Thank SHG81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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