I went to this hotel for a drink on Saturday after a nice meal at the Garden House with my sister. Firstly I ordered a Corona beer, when it was passed to me, the bottle was warm, I mentioned this to the lady behind the bar, she said the fridge is not working, I said I dont think I can drink a warm beer, she did say I am sorry but did not offer to change it for me, I had to ask for a pint glass with ice cubes and I put my beer in the glass, she watched me but still no offer of an alternative.
15 minutes later, another member of staff was behind the bar, a young girl early to mid twenties, at this time there were five people in the bar. Another member of staff, this time a male said something to her, she shouted F--k off, all five of us looked at each other finding it hard to believe our ears. I did try to complain, I went to the front desk but was told the duty manager was on a break, the receptionist was very understanding and went into the door behind reception to tell the duty manager, I saw the duty manager try to sit right back so that we could not see her. She told the reception to tell me that this would be dealth with!! NOT acceptable, very badly managed hotel.
- Official Description (provided by the hotel):
- The Cobden Hotel Birmingham, is ideally located for business or leisure set in peaceful grounds less than five minutes from Birmingham City Centre. Easily accessible from both the M5 motorway at Junction 3 & the M6 motorway at Junction 6, the Cobden Hotel Birmingham is only fifteen minutes from the National Exhibition Centre and five minutes from Birmingham New Street Station. All standard rooms have en-suite bath and shower, Interactive TV (Internet access, PlayStation, Exclusive Movies), hairdryer, trouser press, direct dial telephone, complimentary tea and coffee making facilities. ... more less
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- Also Known As:
- Quality Inn Birmingham