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“Could have been very good, but!!”

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Hotel ibis budget Birmingham Airport
Ranked #52 of 118 Hotels in Birmingham
Peterborough
Level Contributor
274 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 214 helpful votes
“Could have been very good, but!!”
Reviewed June 12, 2013

We stayed at the Etap (Room 510) for one night when we went to see Neil Young at the NEC. It really is well positioned for events at the NEC and you can get the monorail from the airport which is just across the road.

It cost us £73 for the 2 of us. This included overnight parking and breakfast which we thought was very reasonable.

The hotel is a budget one but for one night was absolutely fine. The room was pretty compact but was clean and did have a very comfortable double bed, a good shower and a decent TV. Soap and shampoo were provided.

The staff were all friendly, helpful and efficient and the breakfast was good value.

We did however have a complaint. When we went to bed we found that the sheet stopped about 20 inches from the bottom of the bed which meant our feet were on the mattress - not very hygenic.We coundn't pull the sheet to the bottom or that would have created the same problem at the top. We could have gone down to reception however it was after midnight and we were pretty whacked after the gig.

We spoke to the manager (Robert) the following morning and he was most apologetic. Hopefully it was a one off but you might like to check for yourselves when you first get to your room.

It was a shame we had this problem as everthing else was fine. I can't imagine however how whoever prepared the room didn't notice it!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank johnboyPeterborough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert_Veldtman, General Manager at Hotel ibis budget Birmingham Airport, responded to this review, June 18, 2013
Thank you for taking the time to review our hotel. We are glad that you enjoyed your stay overall. Once again, please accept my apologies for the housekeeping issue you experienced during your stay. I am working closely with the housekeeping team to improve on consistency and standards to avoid a similar situation in future.

We hope to see you again in the near future.

Kind regards,

Robert Veldtman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 11, 2013 via mobile

Stayed here on the 8th floor with a friend. Views over the airfield are good and room was comfortable and warm. Quiet room considering the hotel is next to airport. Maria and Gladys provided amazing guest service! Lovely continental breakfast and smooth checkout

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jameswebley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert_Veldtman, General Manager at Hotel ibis budget Birmingham Airport, responded to this review, June 18, 2013
Thank you for your great feedback of your recent stay.

We are glad that you enjoyed your stay. Thank you for your complimentary comments about Glenys and Maria- I will share your comments with them, and I am sure they will be delighted by your comments. We hope to welcome you back too our hotel soon.

Kind regards,

Robert Veldtman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
129 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed June 11, 2013

I was visiting the NEC for a conferance and the hotel is well placed for the Station as well as a visit to the NEC. Inside the room it was simple but clean very quiet and I could not fault the £32 i paid. If I had wanted breakfast it was fresh and the croisants smelt delicious (£4.95) but as I am on a Vi Shake i abstained. The staff were helpful and friendly.
Would use the hotel again.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Design4life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert_Veldtman, General Manager at Hotel ibis budget Birmingham Airport, responded to this review, June 18, 2013
Thank you for your great review. We are glad that you enjoyed your stay, and do hope we can temp you to try our delicious breakfast next time you stay with us.

Kind regards,

Robert Veldtman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
37 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed June 8, 2013

This is an excellent choice if you need a cheap place to stay just a short walk from the airport. Friendly staff, clean room, amazingly quiet considering how close it is to the airport. OK there is no kettle apart from that I could not fault this hotel and will certainly stay there again. As far as eating goes, if what the hotel offers does not suit, the airport outlets are close by. Some people need to get real, it's what it claims to be a budget hotel.

Stayed May 2013, traveled solo
Helpful?
Thank Colin V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert_Veldtman, General Manager at Hotel ibis budget Birmingham Airport, responded to this review, June 9, 2013
Thank you for your great feedback, we are glad that you enjoyed your stay. We do hope we see you again in the near future.

Kind regards,

Robert Veldtman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
1 review
Reviewed June 8, 2013

We needed a hotel for one night as our flight was very early. This is a very convenient location especially if you have luggage to carry. We chose off-airport parking with a shuttle to the Terminal and then stayed at this hotel. It was extremely cheap for two people but of course it is also extremely basic. If you just need a place to rest your head and then get straight to the airport in two minutes then it is perfect.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Simunky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert_Veldtman, General Manager at Hotel ibis budget Birmingham Airport, responded to this review, June 9, 2013
Thank you for your review of our hotel after your recent stay- we are glad that you enjoyed your stay. We do hope we have the opportunity to welcome you back to our hotel in the near future.

Kind regards,

Robert Veldtman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 7, 2013

By far the worst hotel I have ever stayed in, the room didnt even have a bathroom. No soap. Bunk beds for two people, the bed looked like it would fall apart. the toilet was smaller than one you would find on an aeroplane. the bathroom was connected to the room, i could clean my teeth from the comfort of the bed. One towel to share for 2 people. Room smelt like piss. Awful. Wouldn't wish this upon my worst enemy.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarahstar123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert_Veldtman, General Manager at Hotel ibis budget Birmingham Airport, responded to this review, June 9, 2013
Thank you for taking the time to leave a review of our hotel after your recent stay.

I was disappointed to learn that your stay did not meet your expectations, and for this I would like to sincerely apologise. As a limited service budget hotel, we aim to offer excellent value combined with great service, and guest feedback is very important to us. All our bedrooms have en suite facilities with shower and separate toilet, and should have complimentary soap and two towels as standard in each room. I am currently personally looking into the housekeeping issues you experienced during your stay, as we aim to offer a high standard of housekeeping in our hotels with clean bedrooms.

Please do not hesitate to contact me direct at the hotel if you would like to discuss your stay in more detail. In the meantime, please be rest assured that we are addressing your concerns.

Kind regards,

Robert Veldtman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shrewsbury, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 7, 2013

If its great value with no frills you're after then this is the hotel for you. Despite being a budget hotel it has all the bases covered for a short stay even with food available and breakfast served from 4 am. And friendly service is included in the price!

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Sarahannem2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert_Veldtman, General Manager at Hotel ibis budget Birmingham Airport, responded to this review, June 8, 2013
Thank you for your great review- it is really encouraging to receive such positive feedback. We hope to welcome you back to our hotel in the near future.

Kind regards,

Robert Veldtman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel ibis budget Birmingham Airport

Property: Hotel ibis budget Birmingham Airport
Address: Ambassador Road | Birmingham International Airport, Solihull, Birmingham B26 3AW, England (Formerly Etap Hotel Birmingham Airport)
Phone Number:
Location: United Kingdom > England > West Midlands > Birmingham
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #52 of 118 Hotels in Birmingham
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel ibis budget Birmingham Airport 2*
Number of rooms: 120
Official Description (provided by the hotel):
Ibis Budget Birmingham Airport (soon ibis budget) is a low-cost hotel located at Birmingham International Airport. Book this hotel for a short walk from the hotel to the Airport, or easy access to the NEC or LG Arena. The hotel has 120 modern guest rooms, each with en-suite shower, air cooling and flat screen TV. Our Fraiche food outlet serves a good value all you can eat breakfast buffet every morning, and snacks and drinks are available 24 hours a day. 100% non-smoking hotel. Free Wi-Fi throughout hotel in guest bedrooms & public areas. Discounted NCP car park available. ... more   less 
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Also Known As:
Etap Birmingham

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