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“Clean, convenient, good value and friendly”

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Hotel ibis budget Birmingham Airport
Ranked #58 of 118 Hotels in Birmingham
Reviewed February 3, 2013

Used this hotel as a convenient base for one night. The staff were friendly and helpful and the room very clean. It's basic but perfectly fine. Didn't have the breakfast so can't comment on that. Definitely recommend for budget accommodation.

Stayed: February 2013, traveled with friends
1  Thank vjb2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert_Veldtman, General Manager at Hotel ibis budget Birmingham Airport, responded to this reviewResponded February 3, 2013

Thank you for your positive comments. We are glad that you enjoyed your stay and found the hotel to offer friendly service and excellent value, as this is exactly what we aim for. We hope to welcome you back in the near future.

Kind regards,

Robert Veldtman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,032 - 1,038 of 1,697 reviews

Reviewed January 30, 2013

We only live 4 miles from Birmingham Airport but because we had a 06.30 flight and a taxi is about £27 and we would have to leave home at 04.00 we booked in at the Etap and it cost us £25 for the night and we were on site. The receptionist was very pleasant and helpful. The rooms are basic but perfectly acceptable for an overnight stay. The room was clean and the bedlinen and towels were nicely laundered. All in all we thought it was excellent value for money and would definitely stay again when we have an early flight.

  • Stayed: January 2013, traveled as a couple
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1  Thank intrepids_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert_Veldtman, General Manager at Hotel ibis budget Birmingham Airport, responded to this reviewResponded February 2, 2013

Thank you for giving us full marks. We are delighted with your comments and look forward in welcoming you back in the near future.

Kind regards,

Robert Veldtman
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2013 via mobile

I booked to stay here for 2 nights one at beginning of holiday due to the snow .. Sunday 20th and then as we had a late flight again on Monday 28th January .. I have stayed here in may 2012 and the hotel was a lot better but gone down hill

Sunday 20th there was 3 of us. We booked a double room with a bunk bed. The service on reception at checkin was dire.. Only gave us one key when there was 3 adults .. When asked for another key it seemed like I asked her for a piece of gold.. We checked into our room.. The room was clean . Only had soap.. Beds were uncomfortable really hard.. The bunk bed was not made up.. When I asked lady a reception. She said we don't make up 3rd bed .. I said we paid for 3 adults , but she said we don't do make beds.. We paid £54 for this room but if booked just a double it would have been £27.00 . So we paid extra £27.00 for 3rd Adult and they couldn't be bothered to make up 3rd bed..or it's not I'm their policy .. ..

It is basic you get what you pay for..
Positives close to airport and their sister hotel is next door.. Will be using this hotel next time . Even though it will be slightly more expensive

2nd night we stayed we booked two rooms as we had a late night flight .. Check in was quick the guy on reception was really helpful and gave us extra pillows ..

However rooms still clean and beds still hard .. Toiletries had to pay for £1 for shower gel..

Was extremely annoyed that as we were only staying for one night that housekeeping knocked on our doors at 8.00 am... What they gonna clean. Not happy as didnt get in til late and extremely tired and as I woken unable to get back to sleep .. Not impressed .. They didnt do this last Monday morning when we stayed

Would I stay here again .. ?? No due to the bed being uncomfortable and housekeeping waking us up really early from a late flight.. And charge for everything ..

  • Stayed: January 2013
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Thank timike30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert_Veldtman, General Manager at Hotel ibis budget Birmingham Airport, responded to this reviewResponded February 2, 2013

Thank you for taking the time to write a review- we value all guest feedback. I was disappointed to learn that your stays was below your expectations, and for this I would like to sincerely apologise.

I am currently looking into the issues that you have raised and are working with the housekeeping and reception teams to improve on the level of service offered. As a budget hotel we aim to offer exceptional value combined with excellent service, and offer our guests the choice to add some added extras. Please note that it is an Etap/ Ibis Budget standard not to make up the third bunk bed, however all the bedding is provided, and we only apply a £5.00 supplement for a third person in the room. Our rates vary according to availability so I suspect that you compared room rates on different dates.

I would like to invite you to contact me directly at the hotel if you wish to discuss your stay in more detail. We hope that you reconsider and stay with us again to provide you with a truly hassle free experience.

Kind regards,

Robert Veldtman
General Manager

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Reviewed January 28, 2013

Ideal hotel for NEC EVENTS, FUNCTIONAL BUT LACKS RESTAURANT OR BAR, So plan a night out if you want Food etc. Good Value Hotel and very close to Airport Terminal ( 100m or so ).
The only downside is the beds are really hard
Stayed here twice now

Room Tip: Rooms on the south side are quieter
See more room tips
  • Stayed: December 2012, traveled on business
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Thank peterkelsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert_Veldtman, General Manager at Hotel ibis budget Birmingham Airport, responded to this reviewResponded February 2, 2013

Thanks for your positive comments- it is very encouraging to receive such great feedback. Please note that our Fraiche food outlet offers snacks and drinks including pizzas 24 hours a day. We hope to welcome you back in the near future.

Kind regards,

Robert Veldtman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2013

Ideal hotel stop the night before an early morning flight check-in. Evening meal available next door at the Ibis, and a very good value buffet breakfast for just over £4. Personnel all very pleasant and helpful.

  • Stayed: January 2013, traveled solo
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Thank rdshare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert_Veldtman, General Manager at Hotel ibis budget Birmingham Airport, responded to this reviewResponded February 2, 2013

Thanks for the great feedback- we are delighted by your comments. We hope to see you again in the near future.

Kind regards,

Robert Veldtman
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2013

  • Stayed: January 2013, traveled as a couple
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Thank Wintles
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Robert_Veldtman, General Manager at Hotel ibis budget Birmingham Airport, responded to this reviewResponded February 2, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 27, 2013

Very clean room,shower & bed. Location excellent for airport. Inexpensive. Simple & basic. Staff friendly & efficient. Had evening meal at adjoining Ibis Hotel which was good. Perfect for overnight stay!!

  • Stayed: January 2013, traveled with family
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Thank yates58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert_Veldtman, General Manager at Hotel ibis budget Birmingham Airport, responded to this reviewResponded January 30, 2013

Thank you for your positive feedback- we aim to offer excellent service and value, and it is encouraging to hear that we are achieving this. We hope to welcome you back to our hotel in the near future.

Kind regards,

Robert Veldtman
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel ibis budget Birmingham Airport

Address: Ambassador Road | Birmingham International Airport, Solihull, Birmingham B26 3AW, England (Formerly Etap Hotel Birmingham Airport)
Phone Number:
Location: United Kingdom > England > West Midlands > Birmingham
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #58 of 118 Hotels in Birmingham
Price Range: $55 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel ibis budget Birmingham Airport 2*
Number of rooms: 120
Official Description (provided by the hotel):
Ibis Budget Birmingham Airport (soon ibis budget) is a low-cost hotel located at Birmingham International Airport. Book this hotel for a short walk from the hotel to the Airport, or easy access to the NEC or LG Arena. The hotel has 120 modern guest rooms, each with en-suite shower, air cooling and flat screen TV. Our Fraiche food outlet serves a good value all you can eat breakfast buffet every morning, and snacks and drinks are available 24 hours a day. 100% non-smoking hotel. Free Wi-Fi throughout hotel in guest bedrooms & public areas. Discounted NCP car park available. ... more   less 
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Also Known As:
Etap Birmingham

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