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Be At One Birmingham New St
Review Highlights
Great customer service

Cocktails were very nice. Tim and Aaron gave us amazing service. The atmosphere was brilliant... read more

Reviewed 2 weeks ago
1234hkb
BIRTHDAY TREAT

To start my birthday celebrations we decided to come here. It was my first time and certainly... read more

Reviewed 2 weeks ago
ch3ryl_t
,
wolverhampton
via mobile
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Reviewed 3 weeks ago via mobile

Was my 1 option to meet all my friends here after being away for 2 years! Before I left I remember it being amazing couldn't get out the place but in the 2 years I've been gone alot has changed! The staff was so rude to me and my friends so I asked to speak to a manager! A tall down haired pony tail guy come over and he was just as rude as the bar staff!! Very dissatisfied with the way he handled the situation! Won't be going back!

Date of experience: September 2019
Thank chriszV3161OE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sophie W, Manager at Be At One Birmingham New St, responded to this reviewResponded 2 weeks ago

Hi chriszV3161OE,
Firstly I would like to apologise for your recent experience, this is certainly not how we like our guests to leave the venue feeling.
We would like to investigate further into this so that we can make the necessary changes so that this does not happen again. Please could you kindly email over further details of the date and time of your visit and a member of our Senior Management team will come back directly to you to try and rectify this for you. Please email beatone.birmingham@stonegatepubs.com
Many Thanks, Sophie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2019 via mobile

Was made a drink by an Estonian male (2 pina coladas) which tasted of coconut milk and nothing else. Politely went over and said it doesn’t taste of much please may I have more pineapple juice and he walked off and ignored me without replying. When he came back I said how rude is that?? And he just laughed and didn’t offer to remake / improve my drink at all. Total waste of £19. When I said he needs to revise his cocktail menu he said ‘I agree, I’m only working here for the money’

Date of experience: September 2019
Thank R2127LTannag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sophie W, Manager at Be At One Birmingham New St, responded to this reviewResponded 2 weeks ago

Hi R2127LTannag,
Thank you for submitting your review. We are saddened to hear that you were treated like this by a member of our staff. We pride ourselves on a high quality of training for our staff and will certainly be investigating this further with the member of staff involved.
Please could you kindly make direct contact with us at beatone.birmingham@stonegatepubs.com as we would like to discuss this further with you.
Many Thanks,
Sophie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 5, 2019 via mobile

Came here on my own for a SpeedDate event.
I was super nervous & headed to the bar where the interaction between two amazing staff members (Aaron & the new girl! Can’t remember her name!!) made me laugh & instantly put me at ease with their friendliness.

The cocktails were extremely tasty - I ended up having 6! And its even better that it’s happy hour.

The music was great & so was the atmosphere of the place as they gradually dimmed the lights.

All the staff members are incredibly talented & happy & helpful but I must say, Aaron is a real credit to you & is really lovely.

Date of experience: September 2019
Thank chelsiw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sophie W, Manager at Be At One Birmingham New St, responded to this reviewResponded 2 weeks ago

Hi chelsiw,
Thank you for your lovely feedback, we are so pleased to hear you enjoyed your night with us!
We will ensure your kind review is passed onto Aaron and the team!
Hope to see you here again soon!
Kind Regards,Sophie

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Reviewed August 22, 2019 via mobile

TLDR, great drinks. Gets busy on weekends, but is a perfect spot for a date or after work drinks in the week! Staff are excellent, especially Sam!

It’s difficult to review mediocre but my recent visit to Be At One was anything but. Myself and my group kept returning to a bartender called Sam (lad with a big dark beard) for the duration of the evening, he was fast and super friendly. Anybody who has been here more than a few times will know that the atmosphere on a weekday/night is completely different to a weekend where the lights go down and the place is buzzing with people. In places this busy there’s usually nothing worse than waiting ages for a drink, not even being acknowledged by bartenders, but Sam was fabulous - even on a busy Saturday night he interacted with all of the group whilst making the drinks, before we knew it they were done. Each and every time I come here, the bouncers are always friendly and up for a laugh too! They are all a credit to the company and deserve a massive well done from the management! Oh, and the cocktails were excellent too ha! Would definitely recommend!

Date of experience: August 2019
Thank kirtrobinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sophie W, Manager at Be At One Birmingham New St, responded to this reviewResponded 2 weeks ago

Hi Kirtrobinson,
Thank you so much for your lovely review of your recent visit and our fabulous bartender Sam!
We will ensure your feedback is passed onto Sam and the team and hope to see you here again soon!
Kind Regards,
Sophie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2019 via mobile

Booked a booth for £25 which would be redeemed on a bar tab. No booth was given, apart from two tables which were just like the rest. No balloons or anything was placed to suggest it was a birthday party. (The bar before Slug and Lettuce had balloons and confetti on tables for their birthday guests).
Had to wait 5 minutes for people to leave our table in the first place. Went to the bar and were ignored for 20 minutes. People sat on our table again when we got back. Caused embarassment. Had to give one the tables away to avoid commotion. Complained to staff that we got a taxi across town in a rush for no reason. No complimentary drinks or fuss made of it being a birthday. Only got an apology that I felt disappointed. Might as well just turned up on the night.
Website claims: 'Fancy a birthday treat from us? We've got you a £25 bar tab for your birthday month and a £5 cocktail for your birthday!' I had to pay the £25 myself and didn't get a complimentary cocktail.
Took a friend out to get food and taxi. Bouncers assured us we'd be let back in but we weren't.
Don't book an event.

Date of experience: August 2019
1  Thank CatrinMorris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sophie W, Manager at Be At One Birmingham New St, responded to this reviewResponded 2 weeks ago

Hi CatrinMorris,
We are so sorry to hear about your experience with us - this is certainly not how we wish our guests to leave the venue feeling.
If you could please contact us directly at beatone.birmingham@stonegatepubs.com we would like to discuss this with you further and try to rectify the situation for future
Many Thanks, Sophie

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