Where to start...?
The Arrival: I'd booked via late rooms and paid direct and online. Easy as that! ...Or not as the case maybe! Upon arrival I was told that that my online payment was just a security payment should i not turn up. Fair enough I thought handing over my ever thinning credit card! After the payment I was given a room key and told "if you want any food I'll have to do it for you now". This would normally be fine - At 4:30pm however I wasnt ready for a meal! I said I'll order something a little later to which I was told "I'm closing up and leaving in 20mins after the last of tonight's guests have checked in. Needless to say - I went without any hotel grub! A wonderful trip to tescos it is then! Just what you want after a hard days work!
The Room: 'A room with a view!'. ...A view of the car park! The car park for probably 200 cars with just my lonely car in the centre.
I think the room was number 3?? Two single beds - Nice and comfortable. Slightly dated room especially the wardrobe doors! Lovely bathroom! Shower was wonderfully powerful yet not so wonderfully - COLD! (A fantastic oppertunaty for those of you training for an Icelandic expedition!) 10mins of running the shower and still no hot water! A quick trip to reception and the lady told me there was hot water but I may need to leave the tap on a little longer. I'm no Eco mentalist but that's not good at all!
Small Flatscreen Tv with freeview and the added bonus of a dvd player! Worked well!
It was at this point I started wondering why the receptionist was leaving and why her replacement couldn't offer the same meals at s later time. I then found out that the hotel is staffed overnight by a very useful telephone on reception! God only knows what happens in the event of a fire...?!?
The whole complex was earily quiet which didn't lead to a great nights sleep! Thankfully it was only one night!
The Departure: All happy and smiling after an 'alright' nights sleep. To reception I go...! Very impolite telephone - didn't so much as wish me a good morning! After 20mins of waiting at reception - expecting someone to be working at 7am, I gave up asking the printer for my receipt!! No notes on reception at all to say what to do with your key - I ended up putting it in the reception desk and leaving rather discruntled about the whole affair! Mental note - 'Dont stay here again!'
The Aftermath!: 3 Days down the line I find that the hotel has taken two payments! I rang them and explained to which they said the back office is closed but I'll get them to call you to sort things out! Okay. 3 days later no call! Anger sets in and the following three days involve numerous calls to the, 'in my opinion', extremely useless staff! I was told that I, yes 'I', had to provide proof of this duplicate payment! Extream anger ensues! I said no, check your own accounts to which they seemed reluctant to do! Fantastic - these chimps have all my credit card details yet they cannot find any receipts! Eventually I gave up and decided to surprise them at reception. To be fair the surprise was more mine in the fact there were two ladies on reception and no telephone! I showed proof on my phone of my account as if I were at fault and had to give them copies in order to finally get the refund back!
In summation 1 okay nights sleep followed by 2 weeks lack of sleep with frustration of their blatant incompetence! Stay elsewhere - your car in a layby for instance...
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- Also Known As:
- Ingon Manor Hotel Golf And Country Club
- Ingon Manor Hotel Golf & Country Club Stratford-Upon-Avon, England