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“Almost Ruined our Valentine's Weekend”
Review of Riverbank Restaurant and Bar - CLOSED

Riverbank Restaurant and Bar
Cuisines: British
Dining options: Breakfast, Late Night, Reservations
Restaurant details
Dining options: Breakfast, Late Night, Reservations
London, United Kingdom
Level 5 Contributor
42 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
“Almost Ruined our Valentine's Weekend”
Reviewed February 24, 2013

This is a difficult review to write as I'm not entirely sure who is to blame here. However, read on.

I booked this restaurant through TopTable for a Valentine's dinner. My wife and I travelled from London for the weekend.

When we arrived at the restaurant we found everything in darkness. The place was closed! In fact it only opens Friday to Sunday and Valentine's day was on Thursday.

It may be that this is the fault of TopTable, however Riverbank's own website is still taking online reservations via TopTable. And it is still allowing people to make those reservations on days that they know that they are closed!

Visited February 2013
Helpful?
2 Thank markj706
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

65 reviews from our community

Visitor rating
    31
    9
    5
    9
    11
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Level 2 Contributor
5 reviews
3 restaurant reviews
“Great value for excellent food.”
Reviewed February 10, 2013

Tipping down with rain after a butterfly farm visit so popped in for lunch and pleasantly surprised at excellent food and value. Nicely presented and good service in modern clean child friendly environment.
Will come again and recommend to others! Hope the quality can remain the same in the busy summer!

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Candy981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stratford-upon-Avon, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“What a shower”
Reviewed October 28, 2012

Booked online via toptable on Friday for Saturday night, tried to phone on Saturday to reduce booking from 5 to 4 (out of courtesy) but got a message referring me to the web site, so made the change online.
Received a voicemail message an hour before our reservation saying they were closing at 6.0pm our reservation was at 7.30 pm ! Called and told them how annoyed I was with their poor service and rubbish system. I note from other reviews this is common practice when they take a group booking, they bin the smaller bookings.
If you want a meal go elsewhere, Stratford upon Avon on a Saturday night requires advance booking, but somewhere you can trust to hold the reservation.

  • Visited October 2012
    • Service
Helpful?
1 Thank Gruesomebiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royston, United Kingdom
Level 4 Contributor
30 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
“excellent food”
Reviewed July 30, 2012

we ate here once and the food was very good and the prices good value, they have lots of seating by the river.

Visited July 2012
Helpful?
Thank lorrainebaker45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abingdon, United Kingdom
Level 1 Contributor
4 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“disinterested in their 'customers'”
Reviewed July 22, 2012

Prime location on river but staff off hand attitude. First day of school holidays and actually a sunny day, advertised cream tea but no cream, then became unable to serve coffee (machine broke down and back up machine not on) - hey these things happen - but not slightest hint of apology or care - dire!

Visited July 2012
Helpful?
1 Thank Colin N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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