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“Basil Fawlty”

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The White Swan Hotel
Certificate of Excellence
Kidderminster, United Kingdom
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Basil Fawlty”
Reviewed May 8, 2012

This hotel has had a fortune spent on it and everything has been refurbished to a high standard - the position is excellent and the rooms modern and well appointed BUT......

The restuarant is a shambles with long delays, wrong and and forgotten food orders served (eventually) by staff with no direction or idea as to what to do. Both our dinner and breakfast were disasters and the general experience a very forgettable one (even one of the staff said this to us!!).

Find somewhere else to stay!

  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Swith50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,677 reviews from our community

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Traveler tips help you choose the right room.   Room tips (282)
Date | Rating
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English first
Manchester UK
Level 5 Contributor
68 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed May 5, 2012 via mobile

Staff training requires significant attention. Waitress not friendly, unclear about menu - whether sandwich could be without sauce.
Meal served after long wait, maybe they were slaughtering the meat?!
Steak served pink despite no question about how it was wanted.
Children's meal served without veg... Supervisor advised there was no veg with it, showed her the menu and "garden greens" arrived after child had finished eating (see photo!)
Will not be coming back this side of Armageddon (this is one if the worst places I have eaten - ever!)

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Twink_E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suffolk, United Kingdom
Level 5 Contributor
80 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed May 2, 2012

We stayed here for valentines day, we had a nice room but felt we walked 5 miles down the little winding corridors, which we actually found really nice! The room was pleasant and light, the view however was of the carpark, but what can you do about city hotels?
We found the location to be a great base to explore the city.

  • Stayed June 2011, traveled as a couple
    • Value
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Helpful?
1 Thank Sammts117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 6 Contributor
145 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed April 28, 2012 via mobile

Decided to drop in for a drink after wondering around Stratford for the afternoon.
What a great decision. Beer was good and bar was very plush and comfortable. Virtually all the tables were reserved for dinner... Think that says enough!

Stayed April 2012
Helpful?
2 Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South West London
Level 5 Contributor
81 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed April 27, 2012

What a wonderful hotel, having just stayed in this newly refurbished hotel I was amazed at the transformation from what it was, to what is now, it is now a hotel full of charm and warmth. Great care has been taken in restoring this wonderful hotel to it's former glory.
The food is excellent - try the cottage pie ~ delicious, and the puddings are to die for. Breakfast in the morning is well worth getting up for.
All the staff I met went out of their way to be helpful and friendly.

  • Stayed April 2012, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
3 Thank RJSouthWestLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corsham
Level 5 Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed April 24, 2012

For Sue and me, the White Swan has a special place in our hearts - we spent the first night of our honeymoon there in 1966. Since then, on occasional visits to Stratford, we've noticed how the hotel seemed to have become somewhat down at heel. Not any more!

We decided to just pop in for a drink, for old time's sake, on April 21st and ended staying for a truly outstanding meal, with excellent, friendly service in inspired surroundings of very high quality.

There were four of us in the party, and we each found our meal to be exceptionally good. My roast beef was probably as good if not better than any I've ever enjoyed - the chef, Adrian, later explained that as well as having worked with that chef who swears a lot (sorry, can't recall his name) he has a super-duper £20,000 oven that helps him achieve wonders.

My beef, for example, was as thick-cut as a steak, cut from a sirloin and as tender, pink, juicy and tasty as I could have wished for. Sue's chicken was equally good, moist and tasty, with vegetables which were also perfectly judged. Our two friends each chose the haddock for the main course, and these looked absolutely wonderful - white and flakey fish in a lovely crisp batter. I have to say they looked good, because they didn't offer us the chance of a mouthful!

Starters were equally special: really, really good deviled whitebait for me and Dave, and the puddings kept up the standard with three really amazing knickerbocker glories (if there was an Olympic gold for such things, these would have walked away with it) and a delightful lemon meringue for Sue.

We were very well served by Nicky and everyone else on the team, and were given a peek into one of the refurbished rooms in the part of the hotel we stayed in 46 years ago. It looked really lovely, as did all the communal areas. I think I now know where Sue and I would love to spend our 50th wedding anniversary!

  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MikeMoss1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
319 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
Reviewed April 22, 2012

We stayed at The White Swan the weekend it re-opened after refurbishment. The accommodation was really lovely. We had a room at the front with beautiful windows overlooking the square. The room was a good size and featured a comfortable bed of a decent size, bedside tables on each side with excellent lamps, a dressing tabel and efficient hairdryer, small wardrobe (but quite enough for a couple of nights' stay) and tea and coffee making facilities. Fresh milk was brought to the room and there was drinking water in the fridge. A television set was set on the wall.

The bathroom was a reasonable size, with a heated towel rail. The bathtowels large and soft. And what a delight - a shower that did not spray all over me when I turned it on! Even better, clearly maked taps so I could adjust the heat and spray easily. Everything was spotless.

The breakfast was included in the overall cost of the room. The service was a little eratic, but will probably improve. This was their first weekend in the new environment. The cooked breakfast was very good indeed, but the buffet needs a little re-thinking. The White Swan is a special hotel and I think the buffet could be a little more in keeping with this image.

Staff at the hotel and in the dining room were really lovely.

The location is a drawcard as it is a short walk from the station and to the theatres. If you want an afternoon tea nearby I would advise going further into the town, to, for example Quickly's which was delightful.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cindylou45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The White Swan Hotel

Property: The White Swan Hotel
Address: Rother Street, Stratford-upon-Avon CV37 6NH, England
Phone Number:
Location: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#2 Luxury Hotel in Stratford-upon-Avon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The White Swan Hotel 4*
Number of rooms: 41
Official Description (provided by the hotel):
Our hotel offers luxury accommodation in Stratford-upon-Avon, while crucially maintaining the charm, character and period features of the original building.The White Swan dates back to 1450, making it one of the oldest pubs in Stratford – and the front of the hotel is a cosy, traditional pub, continuing to serve outstanding cask ales and the best pub food in town.Our 41 four star guestrooms, marry traditional, original features with modern conveniences like iPod docks, flatscreen TVs and ensuite bathrooms.One thing not to miss on your visit to this historic Straford-upon-Avon pub is the antique wall painting in one of our front rooms. Commissioned by William Perrott, who owned the building in 1560, the special painting depicts the story of Tobias and the Angel - a subject doubly appropriate for a tavern of that time. ... more   less 
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Also Known As:
The White Swan Hotel Stratford-Upon-Avon, England
White Swan Stratford Upon Avon

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