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“Warm and friendly hotel ideally located”

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Mercure Stratford-Upon-Avon Shakespeare Hotel
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1,690 reviews from our community

Traveler rating
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    69
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (366)
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Derby
Level Contributor
46 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed December 1, 2013

I recently stayed here with a friend and it was not four star ... We stayed in the attics, as it were, and it was quite cramped and the stair carpet needed replacing. The bathroom was lovely and modern but the door was 1960s, didn't lock and the water was lukewarm (for baths), the sink wouldn't let water go down all night and, although we reported our fridge not working, it was not fixed the whole weekend. They seemed to be understaffed (the woman on the front desk was scruffy) and the bar service on a busy Saturday night was very poor. I asked for fresh milk and had to go down two flights of stairs to collect it myself. I understand they cannot have lifts as it is probably Grade One Listed but no offer to help with bags was given. Breakfast was good but tables were not cleared quickly enough. Public areas quite nicely done out and quirky/characterful but rather disappointing overall ...

Room Tip: Away from Chapel St as vehicle street cleaner wakes you up. Only secondary glazing in older rooms so...
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  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MollyMargulies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review, January 16, 2014
Dear Guest,

Please accept my sincere apologies for the lack of service you received during your stay with us. Your specific feedback is very useful to focus our efforts of improving our service standards in the hotel.

I hope to welcome you back in the future.

Kid regards,


Marnix Teeken
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
GemmaNorthover
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 1, 2013 via mobile

Stayed at the hotel with my husband and his family. Great hotel. Staff ver friendly and helpful, rooms lovely and clean and uo to date. Good sized rooms. Breakfast good value for money. Great location. Would highly recommend to anyone looking to stay in the heart of Shakespeare country.

Stayed December 2013, traveled with family
Helpful?
2 Thank GemmaNorthover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review, January 16, 2014
Dear Gemma,

Thank you very much for your positive comments here on Tripadvisor. Your feedback is really appreciated.

We hope to welcome you in the near future.

Kind regards,

Marnix Teeken
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed November 26, 2013

Clean, warm and comfortable. Excellent breakfast and five course taster menu for evening meal. Staff were polite and helpful. Well positioned for shopping and although we could not park at the hotel we were given a voucher for a nearby car park.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeanette D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review, November 28, 2013
Dear Guest,

Thank you for your positive review here on Tipadvisor. I am pleased that you have enjoyed your stay with us due to the location, our polite staff and excellent breakfast.

We look forward to welcome you back to the hotel.

Kind regards,

Marnix Teeken
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed November 24, 2013 via mobile

stayed here one night with a friend and found the staff to be polite and friendly.
the bedroom was very nice and clean and the breakfast of a good quality .
the blonde waitress and the manager at breakfast were attentive and passionate .
thank you

Stayed November 2013, traveled as a couple
Helpful?
1 Thank surprisetodelight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review, November 28, 2013
Dear Guest,

Thank you for your great review. i am pleased that you have enjoyed your stay with us and in particular your bedroom and your breakfast experience.

Thank you again and we look forward to welcome you back in the near future.

Kind regards,

Marnix Teeken
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northamptonshire, UK
Level Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed November 24, 2013 via mobile

No complaints, beautiful room 'Julius Caesar'. Lovely friendly staff, stunning decor, welcoming open fires, great location. Room huge, super kingsize comfortable bed, fridge, safe, slippers, dressing gowns, desk, tv, good quality toiletries. Would definitely recommend.

Stayed November 2013, traveled with friends
Helpful?
2 Thank Pattty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review, November 27, 2013
Dear Patty,

Thank you for your positive review after your stay with us in room 119 " Julius Caesar". I am delighted that you have enjoyed your experience her at the Mercure Shakespeare Hotel and all Stratford-upon-Avon has to offer.

We look forward to welcome you back in the future.

Kind regards,

Marnix Teeken
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Stratford-Upon-Avon Shakespeare Hotel

Property: Mercure Stratford-Upon-Avon Shakespeare Hotel
Address: Chapel Street, Stratford-upon-Avon CV37 6ER, England
Location: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Bar / Lounge Restaurant Room Service Suites
Hotel Style:
#12 Luxury Hotel in Stratford-upon-Avon
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Stratford-Upon-Avon Shakespeare Hotel 4*
Number of rooms: 74
Official Description (provided by the hotel):
4 star Tudor hotel with 74 ensuite rooms located in the centre of Shakespeare's Stratford. Ideal for exploring local villages, the Cotswolds, shops and theatres of Stratford. 19 miles from Birmingham International Airport, 1 mile from Stratford upon Avonstation, 10 miles from Warwick Parkway station. Easily accessible via the M40. David Garrick Restaurant, Othello's Bar Brassiere, Quill Bar and Lounge, 6 conference rooms with natural light for up to 100 delegates. Limited parking at GBP10.00 per day. ... more   less 
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Also Known As:
Mercure Stratford-Upon-Avon Shakespeare Hotel England
Accor Stratford Upon Avon
Shakespeare Hotel Stratford

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