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“A warm welcome to the Shakespeare”

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Mercure Stratford-Upon-Avon Shakespeare Hotel
Brighton, UK.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“A warm welcome to the Shakespeare”
4 of 5 bubbles Reviewed January 31, 2008

We have recently visited Stratford for a performance at the RSC and spent one night at the Mercure Shakespeare. I found a web offer via Superbreaks for bed and breakfast at a very good rate of £70 for a standard double. The hotel reception areas were warm and welcoming on a chilly January afternoon, with huge log fires in the enormous Tudor fireplaces. The bedroom and bathroom were well up to standard and the breakfast really good, with efficient waiter service for the cooked dishes (including proper porage) as well as a generous cold buffet spread. A very good experience all round.

  • Stayed January 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
Helpful?
2 Thank brightonsue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review, October 5, 2013
Dear Guest,

Thank you for your positive review and kind comments about our hotel and team.

It is great to learn that you have enjoyed your stay with us and all Stratford-upon-Avon has to offer.

We look forward to welcome you back in the near future.

Kind regards,


Marnix Teeken
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,685 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Stamford, United Kingdom
Level Contributor
343 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
4 of 5 bubbles Reviewed January 13, 2008

Booked this hotel at the last minute using laterooms.com which as other tripadvisor reviewers had mentioned gave us a great deal including dinner bed and breakfast. Hotel is a beautiful olde-worlde building in a central location for all amenities in Stratford on Avon. Car park (small) is on Sheep Street next to the Vintner bistro - a £5 charge is added to your bill. Room was OK - bathroom a bit shabby but was told by the maitre de in the Restaurant that Mercure were due to update and refurbish bathrooms this Spring and they are going to make this hotel their showpiece. Restaurant was excellent - lovely food with great service. Breakfast too was really good - good buffet with lots of choice then cooked breakfast with some fish options. Could not fault the friendliness of all the staff. The Shakespeare houses are all within walking distance - even Anne Hathaway's cottage is walkable - one mile along a footpath from the centre of Stratford.
Highly recommended. Thank you Trip advisor for your accurate reviews which helped us select this hotel over the others in the town.

  • Liked — Food
  • Disliked — Bathroom
  • Stayed January 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cambio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review, October 8, 2013
Dear Guests,

Thank you for your positive review and your kind comments about the hotel. I am pleased that you have enjoyed the hotel and Stratford-upon-Avon.

I look forward to welcome you back in the near future.

Kind regards,


Marnix Teeken
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
207 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 309 helpful votes
4 of 5 bubbles Reviewed November 20, 2007

My partner and I stayed here for one night on a visit to Stratford Upon Avon. We had booked a few weeks earlier on laterooms.com and paid the excellent price of £45 for room only (the tariff on reception was showing £160 for a standard double!) Our room was lovely- it was in the main building and had a huge, leaded bay window overlooking the street. The decor was very ‘olde worlde’, with a huge carved bed and squeaky floorboards.....a lovely novelty! We didn’t eat in the hotel as there were lots of other restaurants and cafe's in Stratford to try. We though that £12 each for breakfast was a bit steep so we gave that a miss as well.
On the negative side, the car park out back was a nightmare to park in- very narrow spaces. One lady we spoke to had been hanging around for an hour waiting for a space. There is a £5 charge to leave your car overnight but then as the hotel is central, you expect that. Check in and check out was also very slow- we hat to wait an hour or so for our room to be ready. The staff at reception spoke English, but not to a particularly good level. We had a problem with the cleaners bursting in our room at 10am even though check out wasn’t until noon!. Very embarrassing and quite frankly, very rude! We phoned down to complain and reception didn’t really understand. Slightly frustrating.

All in all the hotel was a wonderful place to stay and I would highly recommend it.

  • Liked — Authenticity of hotel, great location
  • Disliked — Staff spoke little english, check in was slow
  • Stayed November 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shoegal1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review, October 8, 2013
Dear Guests,

Thank you for your positive review and your kind comments about the hotel. I am pleased that you have enjoyed the hotel and Stratford-upon-Avon.

I look forward to welcome you back in the near future.

Kind regards,


Marnix Teeken
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
66 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 bubbles Reviewed November 8, 2007

This is a lovely hotel, full of atmosphere due to it's original features. The rooms are not huge however are nicely decorated and are very comfortable, we had a large bathroom. We didn't eat in the restaurant and at £12 each for breakfast decided to go elsewhere however we did have a drink in the bar and this was lovely and cosy, very relaxing and perfect for a cold, dark evening.

Beware of getting a good deal here! We booked online and got a hotdeal
- £130 room only. However checked prices a week or so later and found that the room only rate had dropped to £85 and £100 inclusive of breakfast - don't book in advance, unless you're desperate to secure a room, it's worth hanging on a bit, they change their rates daily. Reception staff were not very friendly, quite gruff and very slow to check people in, there always seemed to be a queue at the desk. Don't let this put you off though.

  • Stayed November 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JosieH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review, October 8, 2013
Dear Guests,

Thank you for your positive review and your kind comments about the hotel. I am pleased that you have enjoyed the hotel and Stratford-upon-Avon.

I look forward to welcome you back in the near future.

Kind regards,


Marnix Teeken
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 237 helpful votes
4 of 5 bubbles Reviewed October 29, 2007

If you are looking for the perfect position to explore Stratford for the weekend then this is your hotel. It is right in the centre amongst all the sights, very close to Shakespeare's houses and a wide choice of excellent restarants. It's a traditonal hotel with roaring log-fires (in October) and really warm cosy public rooms. We stayed in the Garrick wing which was very quiet and over looked the carpark. . We had a standard double room which was a good size with a large bathroom. Breakfast was excellent and service throughout the hotel was very good. Americans are obviously well-catered for as there was a large ice-bucket and a big stand-up fan in our room!

Stayed October 2007
Helpful?
3 Thank englishrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review, October 7, 2013
Dear Guest,

Thank you for staying with us and taking the time to write a positive review here on Tripadvisor. I am pleased that you have enjoyed your stay with us and all that Stratford-upon-Avon has to offer.

I hope to welcome back to The Mercure Shakespeare Hotel in the future.

Kind regards,

Marnix Teeken
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Yorkshire
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 29, 2007

Like many other TripAdvisor's, my Husband and our friends were a little bit weary of the hotel after reading some of the reviews. We have just come back from a two night stay at The Shakespeare. We booked the £90 per room, per night including breakfast on the Hotel's website, under their Internet rate. I would recommend looking at the hotel website when booking a room, other websites were double this amount. The Hotel itself is lovely, full of charm, the seating area in Reception is very cosy with the huge fire keeping you very snug and warm. After reading some of the reviews, I asked for the two rooms we had booked to be at the back of the hotel, and thankfully, we received this and it was very quiet. We had room 136, which was a double, and not bad, except the mattress was not very good as it sank in the middle! Our friends room, 138, was a twin, we did book a double, but their room was slightly bigger and they were happy with this. If you do not have breakfast included in your rate, please do not pay £15.95 per person for breakfast as we did not think it was value for money at all! There is a fantastic, cafe/bar/brasserie next to the hotel's car park entrance called Vintner. I can 100% recommend this place for lunch and dinner. We ate there 3 times over the weekend. The food, service and atmosphere is fantastic! We ate at an Italian called Sorrento on the Friday evening, which was over priced and the food not brill. We noticed the Vintner does Breakfasts, so we would have gone there if we did not have breafast included.

The staff in the hotel seemed pleasant enough, there was a dotty woman behind the bar who forgot to give us shortbread with a coffee and the service at breakfast was a little slow. So overall, the hotel location is fantastic and I would recommend staying at this hotel if you fancy a night away in Stratford. Just one other thing, if you park in the car park, you pay £5.00 per night for this, but it is worth it if you can get a space!

  • Liked — The location
  • Disliked — Sinking mattress!
  • Stayed October 2007, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Julesdbaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
morecambe
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed August 22, 2007

me and my girlfriend have just returned from a 2 day stay in stratford and the mercure shakespeare hotel, and after reading some of the reviews we were a little worried the hotel would be a little poor considering the cost. but forget the bad reviews this hotel is a lovely place to stay.
the staff were very helpful and efficient especially for room service, so if you are like us and want breaky in bed then this is ideal...as for the breakfast its excellent with loads of choice.
also the bar is very quaint and warm also with excellent service.

  • Liked — great location
  • Disliked — nothing
  • Stayed August 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank nutz31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management6630, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review, October 7, 2013
Dear Guest,

Thank you for staying with us and taking the time to write a positive review here on Tripadvisor. I am pleased that you have enjoyed your stay with us and all that Stratford-upon-Avon has to offer.

I hope to welcome back to The Mercure Shakespeare Hotel in the future.

Kind regards,

Marnix Teeken
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Stratford-Upon-Avon Shakespeare Hotel

Property: Mercure Stratford-Upon-Avon Shakespeare Hotel
Address: Chapel Street, Stratford-upon-Avon CV37 6ER, England
Location: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Bar / Lounge Restaurant Room Service Suites
Hotel Style:
#12 Luxury Hotel in Stratford-upon-Avon
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Stratford-Upon-Avon Shakespeare Hotel 4*
Number of rooms: 74
Official Description (provided by the hotel):
4 star Tudor hotel with 74 ensuite rooms located in the centre of Shakespeare's Stratford. Ideal for exploring local villages, the Cotswolds, shops and theatres of Stratford. 19 miles from Birmingham International Airport, 1 mile from Stratford upon Avonstation, 10 miles from Warwick Parkway station. Easily accessible via the M40. David Garrick Restaurant, Othello's Bar Brassiere, Quill Bar and Lounge, 6 conference rooms with natural light for up to 100 delegates. Limited parking at GBP10.00 per day. ... more   less 
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Also Known As:
Mercure Stratford-Upon-Avon Shakespeare Hotel England
Accor Stratford Upon Avon
Shakespeare Hotel Stratford

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