We booked two rooms for the night of Sat 25th July to celebrate my husband birthday. We arrived early Sat morning before 9am to make the most of our day. We checked in, one room was ready but the second room wasn't , the rooms were next door to each other, we were told by reception that once the second room had come available and cleaned we would be checked into that room.
We ventured into Straford Upon Avon for the day on the river to enjoy the sunshine and we booked a table for dinner at 7pm at the hotel.
We returned at 6pm at reception to collect our key for our room but there was no key, or a room for us. They had reallocated the room to someone else whilst we were out for the day. The receptionist informed us they have arranged a taxi for us to be taken to another hotel but yet we had a room allocated at 9am that morning?
We felt there was no other option if we wanted a bed for the night so our plans for a night out in Stratford to celebrate my husbands birthday were cancelled, we took our luggage and the hotel taxi, inc. our friends to the other hotel in Warwickshire (Chesford Grange) but we had to eat at the Stratford Manor before hand as the Chesford Grange was fully booked. We finally reached Chesford Grange at 9pm to check in and our stay at this hotel wasn't much better, however they did have a room even though it was damp!
We also got a taxi back to the Straford Manor in the morning to collect our cars so we could get home.
The duty manager at the Stratford Manor did his best to try and re-organise our evening, the reception staff didn't know why our room was reallocated and they did apologise for the disruption during our stay.
I can't comment on the bedrooms as I didn't get to see them. Due to the disruption of moving hotels we didn't get time to experience the spa treatments/spa facilities at the hotel or go out in Stratford in the evening to celebrate my husbands birthday, which was the reason for booking this hotel.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity, Expedia, Hotwire, Cancelon, Cheap Tickets, Priceline, Evoline ltd, TripOnline SA and HotelQuickly so you can book your Stratford Manor Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Stratford Manor Upon Avon
- Hotel Stratford Manor
- Stratford Manor Hotel Stratford-Upon-Avon, England