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“Great hotel in great location”

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Crowne Plaza Stratford-Upon-Avon
Certificate of Excellence
Cambridge, England, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great hotel in great location”
Reviewed March 16, 2013

I stayed here over the summer and the rooms were a very good size and the leisure facilities were excellent. Its a great base to explore Stratford from as its so close to the centre but not in a busy area, you can easily walk into the town centre and enjoy the restaurants and a walk by the river and the good pub food that is around.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, General Manager at Crowne Plaza Stratford-Upon-Avon, responded to this review, March 26, 2013
Dear Richard247,

Thank you for writing a review of your time with us.

I’m very pleased to read that you enjoyed your stay with us – in particular our location. I hope to welcome you back to the hotel in the future.

Kind regards,

Miguel Abellan van Kan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,137 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (458)
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Staffordshire
Level Contributor
102 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed March 15, 2013 via mobile

To be recommended. Good service, good food in a clean and quality environment. I've stayed here 3 times and cannot fault the hotel. Wifi should be free and standard nowadays and surely will be soon. Would be nice in summer to sit out by the river. Staff are excellent.

Stayed March 2013, traveled on business
Helpful?
Thank Duffel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, General Manager at Crowne Plaza Stratford-Upon-Avon, responded to this review, March 26, 2013
Dear Duffel,

Thank you for taking the time to leave feedback on your stay with us.

I’m very pleased to read that not only did you enjoy your stay with us, but you would happily recommend us to others. I’m pleased to that you enjoyed your meals with us and as a returning customer, continue to enjoy everything our hotel has to offer. I hope to welcome you back to the hotel in the near future.

Kind regards,

Miguel Abellan van Kan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipswich, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 15, 2013

we stayed at this holiday inn for two nights. as really fancied a trip to stratford upon avon and knew it had a good location, upon arrival we went to our room and were utterly disappointed the room was very basic it had mould on the ceiling,stains on duvet,chewing gum stuck on the carpet and a hair under the pillow. We immediately complained and i will say the staff were very helpful they changed our room straight away and this room was alot cleaner but still very basic.
we chose not to eat at the hotel but this was only because there is so many bars and restraurants outside the hotel to choose from. we did make use of the swimming pool and found it to be just about useable not the cleanest of pools wouldnt expect this from a four star hotel.We also enjoyed having a drink in the bar of an evening except chairs all had stains on, All in all ok trip but just needs to be cleaner and get more up to date if this was to happen would consider staying again but there is better hotels in stratford upon avon and better value for money.
Holiday inn need to up there game!!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 190725Shell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, General Manager at Crowne Plaza Stratford-Upon-Avon, responded to this review, March 26, 2013
Dear 190725Shell,

Thank you for taking the time to review your time with us.

I’m pleased to read that you left our hotel happy with your stay but I am concerned about your comments concerning our hygiene levels, especially in our pool. I assure you, your comments have been noted and will be discussed at length with our housekeeping team to ensure this does not happen again. I hope to welcome you back to the hotel in the future.

Kind regards,

Miguel Abellan van Kan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northallerton, United Kingdom
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed March 15, 2013

A night in the Holiday Inn Stratford, strictly pleasure this time. Still the same great staff, services and attention.
Great room upgrade due to priority club membership, this was unsolicited and was arranged for my arrival by the hotel, service at its best, as ever. Thanks again Stratford. MUST mention the greatest breakfast buffet going, always the very best.

Room Tip: Just ask, if they have got it, you can have it. Quiet, near reception or for any other reason
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kenneth_dorward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, General Manager at Crowne Plaza Stratford-Upon-Avon, responded to this review, March 26, 2013
Dear Kenneth_Dorward,

Thank you for reviewing your stay with us.

I’m very pleased to read that you enjoyed your stay with us and found our service to be excellent. I’m also happy to read you enjoyed your breakfast buffet and found everything to be to your liking. I look forward to welcoming you back to the hotel in the near future.

Kind regards,

Miguel Abellan van Kan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Wales UK
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 15, 2013

This Hotel offers the usual Holiday Inn standards .
Excellent evening carvery in restaurant, but breakfast disappointingly cold.
This hotel could be a problem for residents not physically fit, since distances from reception to rooms and restaurant can be demanding and one can be easily lost down the many corridors.
Think the price of £100 per night bed only is a little ambitious.

Room Tip: Opt for room within easy commuting distance from reception, if physical fitness is a problem
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  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, General Manager at Crowne Plaza Stratford-Upon-Avon, responded to this review, March 26, 2013
Dear Gary M,

Thank you for taking the time to write a review of your stay with us.

I’m pleased to read that you enjoyed your stay with us and found your meals to be of a good quality. I will be sure to discuss the temperature of your breakfast with our restaurant team so we can look into managing the demand for a hot breakfast more efficiently.

Kind regards,

Miguel Abellan van Kan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Level Contributor
77 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed March 6, 2013

I stay at this hotel quite often.It is a hotel of choice and it is central and very close to RSC and boat basin and also a lot of restaurants.Leave your car you can explore all of Stratford from this base and still come back for that afternoon rest .
The rooms are still looking very tired and worn although the televisions have been replaced with flat screen versions which are a big improvement .If you can upgrade to a executive room which are a bit better furnished than basic rooms. Overral a good hotel which needs refurbishing .Staff freindly

Room Tip: Choose executive if possible .Top floor rooms at front can suffer from wind whistle
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pmar2uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, General Manager at Crowne Plaza Stratford-Upon-Avon, responded to this review, March 12, 2013
Dear Pmar2uk,

Thank you for taking the time to write a review of your stay with us.

I’m very pleased to read that you continue to enjoy your stays with us and find that our hotel is a brilliant base for exploring. I hope to welcome you back to the hotel when you next return to Stratford.

Kind regards,

Miguel Abellan van Kan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 6, 2013

Stayed at the Holiday Inn Stratford upon Avon on a short visit recently - bedroom usual good Holiday Inn standard and clean and well equipped. Time for this chain to get up to date and provide free wi-fi at least in public areas - if Macdonalds can do it for a burger surely a £100.00 a night hotel can afford to. Buffet breakfast was a disaster - hotels need to sort out this problem - putting a variety of hot produce and leaving it to dry is no way to treat food. You get a better deal at any transport cafe. Plenty of staff in the dining room at 8.30 but were all gathered round sorting out settings for (I imagine) lunch settings. They ignored one older guest who was wandering about trying to get a cup of tea. I showed her the tea/coffee station and she was very grateful, later asking me if she could just help herself to cereal and milk. The restaurant needs a good maitre d' to knock the staff into place. My first instruction as a waiter many years ago was to constantly survey the guests to see if they were happily eating or drinking. I hate having to raise an obvious hand or worse still call a waiter when they should be checking the progress of guests meals. Do they never train their staff?
My wife had insisted on using a known name hotel despite it costing significantly more at the time we booked - memo to self - big name does not mean satisfaction.

Room Tip: Rooms OK - avoid the breakfast!
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ianphot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, General Manager at Crowne Plaza Stratford-Upon-Avon, responded to this review, March 12, 2013
Dear Lanphot,

Thank you for your review of your stay with us.

I’m sorry to read that your experience at breakfast was not to the standard that we usually display. All your comments concerning the situation have been noted and I can assure you they will be addressed. On the other hand, I am pleased to read that you found your room to be of a good quality and I hope to welcome you back to the hotel in the future.

Kind regards,

Miguel Abellan van Kan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Stratford-Upon-Avon

Property: Crowne Plaza Stratford-Upon-Avon
Address: Bridgefoot, Stratford-upon-Avon CV37 6YR, England (Formerly Holiday Inn Stratford-upon-Avon)
Phone Number:
Location: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Stratford-upon-Avon
#6 Luxury Hotel in Stratford-upon-Avon
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Stratford-Upon-Avon 4*
Number of rooms: 259
Official Description (provided by the hotel):
Situated on the River Avon and set in beautiful landscaped gardens, the Holiday Inn Stratford-upon-Avon is the perfect location for discovering the delights of Shakespeare's birthplace, while other local attractions and historical sites are within walking distance. The hotel is within easy reach of J15 off the M40 and 20 miles from Birmingham Airport and the NEC and only a short drive from the amazing Warwick Castle. All 259 refurbished bedrooms have air-conditioning, wireless internet access and tea and coffee making facilities. Car parking is available at the hotel with over 300 spaces on site. Renowned as an excellent meeting and conference venue and with the impressively modernised Ballroom with adjoining exhibition areas Holiday Inn Stratford-upon-Avon can host events for up to 550 delegates. To dine in style, the Terrace Lounge and Bar and the Riverside Restaurant offer excellent food to suit all tastes. Or to really unwind and recuperate, the leisure club is available for all guests to use with a wide range of first class facilities including a fully equipped gymnasium, indoor heated swimming pool, sauna and whirlpool. Discover Stratford-upon-Avon and visit the many nearby places of interest including the National Exhibition Centre, The Royal Shakespeare Theatre, Warwickshire and the Heritage Motor Centre. The Hotel, in compliance with UK smoking regulations, is completley non smoking. ... more   less 
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Also Known As:
Holiday Inn Stratford-Upon-Avon Hotel Stratford-Upon-Avon
Stratford Upon Avon Holiday Inn
Crowne Plaza Stratford-Upon-Avon England

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