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Best Western Grosvenor Hotel
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Reviews (1,910)
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1,106 - 1,111 of 1,910 reviews
Reviewed May 4, 2014

  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this reviewResponded May 5, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed May 3, 2014 via mobile

A very clean and tidy room and a very clean hotel. Very close to the town centre and all the attractions. A very good breakfast with friendly and helpful staff. Plenty of parking at a chesp price. Cannot fault the hotel at all

Stayed: April 2014, traveled as a couple
Thank Richard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this reviewResponded May 5, 2014

I am so very pleased to see you enjoyed your stay with us and thank you for taking the time to post your comments. Hopefully we will see you again soon. Kind Regards

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Reviewed May 3, 2014

We spent 3 nights at the hotel and thoroughly enjoyed our stay. The staff were very friendly and extremely helpful. We ate in the restaurant twice and the meals were delicious. The cream tea is not to be missed.

Maggie & Paul

  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Maggie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this reviewResponded May 5, 2014

Your very kind comments are greatly appreciated by all of us here at the Grosvenor, we look forward to welcoming you again very soon. Kind Regards

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Reviewed April 29, 2014

the room need up dating parking was so hard even registrars had parking saved for them (2 places) and still had to pay £3, bed was like mont blanc kept falling in a hole
Breakfast was a disaster 1) poached eggs just tasted of vinegar 2) my wifes eggs under cooked sent back to kitchen with the bacon still on plate came back with rock hard bacon and cooked eggs 3) asked for more coffee took 20mins to get had to ask again
staff where helpful but seem to be under strain
sorry would not stay here again

  • Stayed: April 2014, traveled with friends
    • Value
    • Location
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Thank ian h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this reviewResponded May 1, 2014

Thank you for taking the time to post your review. I take on board your comments. Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2014

Stayed 2 nights last weekend. Nice welcome at Reception although surprised to be asked to pay full amount before the room was even available. Room very clean but the bathroom in particular was very dated. Wedding Reception in hotel Saturday night meant it was almost impossible to get a good nights rest due to extremely noisy guests in car park and corridors until the early hours. Excellent location for exploring the centre of Stratford but really is in need of updating to justify the room charges. Did not sample the breakfast as there are plenty of alternatives nearby at competitive prices.

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Satsanga50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWGrosvenor, General Manager at Best Western Grosvenor Hotel, responded to this reviewResponded May 1, 2014

Thank you for your comments, we just about to commence work on our bathrooms, they will look just great when finished. Kind Regards

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