We stayed at the Arden for 2 nights (27-29th Sep). The hotel is in a superb location (opposite the RSC) and the staff are very efficient. We stayed in the Monkey Puzzle room which was beautifully furnished and really well equipped. We ate in the hotel restaurant on the Friday and the food was made to a great standard and the staff were excellent. Both mornings the breakfasts were of a high standard.
Unfortunately on the Saturday afternoon we found that we had no hot water. A call to reception and a staff member was with us immediately. The water came out hot but reverted back to being lukewarm. We were unable to shower later that night due to the water being cold. Again we had the same problem on the Sunday morning and the water was freezing.
The Monkey Puzzle room is situated above the restaurant which on the Saturday was being used as a function room for a wedding. The disco didn't finish until midnight so we couldn't go to sleep until then. We then got woken up by the staff putting the room back together for breakfast the next morning. It was clear that we were not members of the wedding party so why we were given a room directly above it is beyond me.
We mentioned again the water on checkout and the receptionist took £50 off our bill without any argument. A kind gesture but I would have rather have been able to shower!
All in all, a nice hotel in a great location let down by faulty plumbing. Also, if you book a room, it would be worth checking with them to see if there is a function on and request a room at the rear.
- Official Description (provided by the hotel):
- Located in the heart of historic Stratford-upon-Avon, directly opposite the world-renowned Royal Shakespeare Company Theatres, the Arden Hotel has undergone a multi-million pound refurbishment to create an elegant and sophisticated 45-bedroom boutique-style hotel. The transformed Arden Hotel opened its doors in July 2010, and is fast becoming the flagship destination in the redeveloped World Class Stratford, enticing Shakespeare aficionados and theatre-goers from all over the globe.The luxuriously renovated Arden boasts the chic new Waterside Brasserie, a stylish Champagne Bar and spacious suites with beautiful views over the River Avon, providing an inspirational backdrop for your trip, whether for business or pleasure.Set in glorious Warwickshire, the Arden Hotel with its large car park is an ideal base for exploring some of England’s most famous and picturesque countryside, including the charming villages of the Cotswolds, the bountiful Vale of Evesham and the ancient market town of Warwick with its awe-inspiring castle. ... more less
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- Also Known As:
- The Arden Hotel Stratford-Upon-Avon, England