My husband and I have just returned from a one night stay and we thought it was fantastic! The spa facilities and staff were wonderfull Far better than most hotels and spas we have visited. The dining room manager was so helpful and most polite and made us very welcome. The rooms were great and the view from our window very pretty (320) if however I had to say this hotel could improve would be to say that I have worked in a hotel and spa on reception for several years and they could have done with more staff, to answer the phone when dealing with a guest is very rude and it happened a lot ! Whilst checking in and out they should have a person in the back office answering all phone calls and dealing with other duties in most cases we only ever saw one person on reception and when it's busy it's very frustrating i feel it would be a better idea to have a checking in area and a seperate area close bye to check out in a very busy and small area of the hotel I feel that needs improving apart from that we will defiantly be returning !!!!!!
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