After getting back from a wedding fairly late we noticed a single duvet was missing. I went down stairs to be given an apology by the member of staff named Simon and a brand new duvet. We then discovered that the double duvet was dirty. Simon was extremely apologetic and replaced the duvet immediately. Obviously the housekeeping wasn't his fault but he dealt with the issue straight away. I would have given it 5 if the duvet were all present and correct. But would recommend on the customer service alone.
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