Booked via late rooms. On the face of it the price was ok but was shocked to then be charged £5 for parking. No hint of empathy on check in. Simply a grin and a comment of "it's the policy". Ordered a newspaper for which they tried to charge me 25% above the cover price. Again, the same grin and "it's our policy". Nearly told them where to stick it. The room was ok in itself I will not rush back for customer service such as this.
- Official Description (provided by the hotel):
- Lovely Townhouse Hotel with spacious rooms and nice bathrooms. Raffles Restaurant and Bar with Lounge, situated in Kenilworth Town Centre. Close to Warwick University, Birmingham, Coventry and Leamington Spa. Warwick Castle and Stratford Upon Avon are closeby for a weekend break. ... more less
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- Also Known As:
- Best Western Kenilworth
- Kenilworth Best Western
- The Peacock Townhouse Hotel Kenilworth, Warwickshire