Oh dear Best Western, you need to get someone out to inspect this place, it may be independent, but it carries your name. Apart from an easy book-in, the rest was terrible. A double room the size of a shoe box. Landings which are freezing and a shower, which not only flows with cold water despite being set on the hottest setting, but has a water pressure normally associated to bad dripping tap. Had a meal (well ended up going down the road for fish & chips) which consisted of a burger (cold), bun (frozen) and when it came to fried onions and cheese at an extra £1.70 turned up as a quarter cut raw onion and plastic cheese, which had not melted. Three burger meals all similar, two lasagnes, swimming in grease with half frozen garlic bread and a curry which was just not edible (not due to the spice, just no flavour). I never complain about food, but on this occassion asked to speak to the manager, only to be told that the hotel manager was not available. We did get 50% off, but we should not have paid anything, it was that bad. On booking out another guest also refused to pay for his meal. No draught beer available on the Friday evening, so they had Boddingtons in a can, about 3/4 of a pint (including head), however pint prices were charged. This is most probably one of the worst hotels that I have stayed in and to make matters worse, some of the other establishments close by are owned by the same owner as this hotel. We did find a really good curry house just down the road, excellent food and not owned by the same people as the Peacock Hotel.
- Official Description (provided by the hotel):
- Lovely Townhouse Hotel with spacious rooms and nice bathrooms. Raffles Restaurant and Bar with Lounge, situated in Kenilworth Town Centre. Close to Warwick University, Birmingham, Coventry and Leamington Spa. Warwick Castle and Stratford Upon Avon are closeby for a weekend break. ... more less
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- Also Known As:
- Best Western Kenilworth
- Kenilworth Best Western
- The Peacock Townhouse Hotel Kenilworth, Warwickshire