Just came back from staying here overnight for the Murder Mystery Wowcher deal. I can't comment if our twin room 218 has been refurbished or not but we got a great rate and entertainment package. We, both my friend and I , would come back again to stay again if this deal was on again.
Having read the negative comments they are correct, the hotel is definitely not one which I would consider to be Ramada, it is more like a basic Travelodge. If you want a place to sleep and can cope with the few niggles then this should suit you. If you are looking for more than a Travelodge than I would suggest you stay elsewhere. My reason for this is our room was clean and tidy but the hairdryer didn't work, the wifi kept cutting on/off, and the key to our room kept failing. We had to have cold shower (despite complaining and being told by reception to let the shower run for 15 minutes the water was cold on both days). Having stayed at Travelodge and Premier Inns all over UK I know these two budget hotels would have moved us or sent someone to our room to look at the complaint. Therefore I would if this truly a Ramada I would have expected a better standard of customer care.
Why we would stay here again- this hotel is still better than some. As seasoned travellers we both have stayed worse hotels than this when booking package holidays aboard with reputable companies and in private run UK hotels.
This hotel's staff were very polite, you could tell they were trying their best, the waiters and bar staff were friendly and approachable, they didn't hassle you so you could relax. The wedding/conference room is immaculately kept, parking good, and we felt the breakfast made up for the shortfall.
Yes we would go back ( hopefully they run more Murder Mystery and other Themed Nights on wowcher)
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- Also Known As:
- Ramada Warwick Kenilworth Hotel Kenilworth
- Ramada Warwick Kenilworth Warwickshire