Under refurbishment when we arrived, the staff did everything that they could to ensure our stay was as good as it could be. Nothing was too much trouble and any problems were sorted immediately.
I am recovering from a hip replacement and the refurbishment of an accessible room was accelerated to meet my needs, and the one double bed replaced by a double and a single bed, with a willing smile.
The food was great value for money and the choice was good. Again, nothing was too much trouble and special requests were met without hesitation.
We are a group of 'mature' ladies and found that the mattresses were on the hard side but understand that all mattresses will be replaced as part of the refurbishment.
There was a problem with the water in all our rooms. It was either cold to very hot and the management explained that the hotel was functioning on one boiler during the refurbishment.
Great to have free wifi too.
Despite the issues described, which were resolved or explained with good grace, we enjoyed ourselves so much that the group has booked for next year and are looking forward to it!
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- Also Known As:
- Ramada Warwick Kenilworth Hotel Kenilworth
- Ramada Warwick Kenilworth Warwickshire