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“service not up to standard”
Review of Mandarin

Mandarin
Ranked #839 of 1,314 Restaurants in Newcastle upon Tyne
Price range: $45 - $45
Cuisines: Chinese, Seafood, Thai
More restaurant details
Restaurant details
Dining options: Late Night, Reservations
Description: Newcastle's Mandarin Restaurant is easy to spot from the street, being colourfully fronted with greens, reds and gold in traditional Chinese style. The colours continue inside, creating a relaxed atmosphere of authenticity in which to enjoy your meal. As well as offering pre and post-theatre dinners, the Mandarin also has its famous banquets that offer dishes such as lamb with ginger and spring onions, king prawns in black bean sauce chilli and garlic fish - all for a fixed price; the Jade banquet costs £15 per person. The Mandarin uses fresh ingredients and is very popular locally.
Reviewed December 1, 2013

we often used to go here some thirty years ago to celebrate special occasions and thought of this restaurant as special but haven't been for many years and while we enjoyed the food which was quite reasonably priced the standards of service seemed to have slipped over the years. a lot of the little touches which made the place special seem to have disappeared. linen napkins have been replaced with cheap paper ones, finger bowls and hot towels are now just a wet tissue, the wine had not been properly chilled and the bottles holding the soy sauce were sticky and in in need of a good clean as was both the salt and pepper pots which were also covered in sauce and finger prints. some of the waitresses seemed to be wanting in their skills in the English language and while the food was fine it lacked some of the fancier touches in presentation. I was also dismayed to find that while the gents toilet was clean the locks had been forced from the cubicle doors and replaced with just a hook and eye leaving a hole in the door where the lock had been. the toilet roll holders had obviously been missing for some time and the holes left in the walls just painted over and the soap dispenser was broken. they say you should never revisit your past in this case it did not quite come up to our expectations

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Thank peter j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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33 - 37 of 72 reviews

Reviewed November 24, 2013

We were in Newcastle for a show so wanted to eat somewhere close by. As it was after 6 most of the restaurants on Stowell Street had finished or were about to finish their happy hour (6.30), so opted for the Mandarin as they appeared to offer value for money at £12.80 for their happy hour which lasted until 7.30. The staff were friendly and we were shown immediately to a table, presented with menus and had prawn crackers on the table before we could blink. We placed our order which was from a set menu with a specific item for starter but a number were available from the main of which there were around 8/9 options including a vegetarian. After taking our order, we were presented with a bowl of chicken and sweetcorn soup each and the rest was left in a larger bowl for us to help ourselves, once dishes were cleared, we waited about 5 minutes and were then presented with 2 spring rolls and 4 spare ribs with salad, seaweed and a lovely dipping sauce, the s/rolls were piping hot and very crispy as was the seaweed, not greasy at all. The mains arrived within 10 minutes of finishing the starters, my hubby ordered lamb with ginger and spring onion and I had chicken schezuan which had an almighty kick and was quickly served with a glass of water by a watchful member of staff, left the chillis to one side and more than edible in fact delicious, this was accompanied by a rather healthy portion of egg fried rice, even after this mountain of food we were presented with palette cleansing honeydew melon and orange, very fresh and juicy.
I would not hesitate in recommending the Mandarin and find the comments regarding bland food astonishing, this was far from that, the only negative I can raise is that the restaurant lacked atmosphere as we and another couple were the only diners, apart from that first class all the way.

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Thank SharonJT67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2013

We went there as this was a recommended restaurant in brochure at our Hotel. Very authentic looking from outside and also nice inside. Service was very good and waitresses very attentive. However both our meals (starters & mains) were tasteless and very bland. No flavour to any of the sauces food cooked in. We were very disappointed and wished we had gone to Landmark across the street as it looks very nice!

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Thank alan57muir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2013 via mobile

Food was bland apart from the soup. £3.20 for a pint of diet coke!! Staff very friendly. Won't be back.

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Thank julieleanneDurham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2013

We wandered through China Town and opted for Mandarin due to the Thai menu options, as well as Chinese. The staff were polite and friendly although maybe more familiarity with the menu would be good as our waitress hadn't heard of the dish my partner ordered for his starter despite it being on the menu and a fairly Chinese staple in many restaurants.

My main course - Chicken Pad Thai - was enormous and I only managed half of it, but it was delicious! Also the fresh fruit and fortune cookie after the meal was a nice touch.

For a reasonably priced, nicely served meal you won't go far wrong at Mandarin. Not the best we've ever had, but certainly not the worst either.

Thank Chez_SocialMediaLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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