Decided to try this dreadful place (very optimistically named by the way) Thursday 16th Aug .We saw the Happy hour sign in the doorway 2 courses for £7.95 ,5-7pm.Underneath this was a menu containing a selection of starters and mains..Now you would assume that this was indeed the happy hour menu, yes? .....WRONG...!!! So to all intensive purposes we assumed this was the happy hour menu... very misleading indeed.
In we went, saw a blackboard with happy hour £7.95 2 courses, then were given a few menues to peruse .We looked at a copy of the one posted at the door and both chose a starter and steak (£3 suppliment) so in theory £11 for 2 courses.
Peroni is a mind boggling £4.40 a pint (cheapest bottle of wine being around £16) so we ordered a pint and a half of Peroni .. eventually .The place was 25% full and the 2 staff still running around like headless chickens.
After some time we stopped the waiter in his tracks and basically REQUESTED to be served , sick of waiting. Now at this point perhaps the waiter should have pointed out this lamentable places myriad of menues , prices , conditions etc .. NOPE not a chance.. not a word.
The food was only adequate and nothing that warrants the reviews on here ( people really should get out more, if this place is the highlight of their eating out in Newcastle)The best part of the meal was the chips .. does that tell you anything? My partners steak was about 20% gristle and fat , mine was ok, but not cooked how i ordered it .I cut a lot of slack because of the price i was expecting to pay , so said nothing (not that i was asked until the bill was plonked down)... "regrets ive had a few".. but i digress.
Upon looking at the bill it became apparant the £7.95 happy hour was now £13.95 plus £3 suppliment so £16,95 each. I immediately queried this with a waiter and actually pointed to the blackboard saying £7.95, full of himself , he plonked a menu i hadnt clapped eyes on ever , and said THAT was the happy hour menu !! We had ordered from the DAY menu..!! .So having not explained anything about the respective menus, he took our order.. it was all our fault,.. oh the shame of it..
He claimed the Happy hour menu was on the reverse of our printed sheet.(the DAY menu). my partner remembers turning hers over to look for more selections but it was blank.So in essence the menu outside the door, BELOW the happy hour notice, is NOT the happy hour menu ,its the DAY menu, and they give you the DAY menu upstairs in the restaurant when its happy hour, as well as the ala carte and drinks menu...,.. confused yet?? all we needed was Basil Fawlty and Manuel to put in an appearance to make this farce complete.
Then to make matters worse the "discretionary" service charge was automatically ON the bill ( this only applies after 6pm ???? by the way) to EVERY party size, ridiculous and shameful .
So for substandard service , from a lacklustre waiter , who failed to guide us through the maze of menues thrust upon us , and bearing in mind we had to ASK to be served .. we were charged £4.50 ..for 4 plates to be plonked unceremoniously on our table , yep £1.25 per plate service charge .. ludicrous and inappropriate.
By this time i had lost the will to live , paid up the money (to the penny) and left .
So in summary ..
The service is appalling
The menu system is awful and misleading
The service charge a disgrace
The food is astonishingly ordinary, (but congrats to the chef he makes a lovely plate of chips)
Yeah its got its regulars , but so have McDonalds and Wetherspoons..
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