we were made very welcome for the booking we had made many weeks in advance. however the table we were placed at in a cold conservatory was an empyt rooom, not appealing/behind a stained curtain & in a dull corner in outlook. After complaining we were moved into the lounge room without too much fuss. but there lies a problem as the sofas were not meant for old and infirm people. However we did overcome this by changing the chairs - the tables remained low at coffee table level - which wasn't good for older people but we had already caused a fuss so this had to be accepted.
when you book make sure that you address this as it could work out badly. The chairs in the bar also were on castors!!!!! an inevitable safety nightmare for those with walking sticks.
the lounge area was much more appealling with a fire in the corner providing atmosphere and we would certainly ask for this again with specifications for those who had difficulty with mobility.
the afternoon tea was presented perfectly and in keeping with some standards afforded to a quality establishment.
the tea/coffee was free flolwing.
the staff were so helpful and pleasant
the food itself was locally sourced and tasty
fairly good value for money
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