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“Poor Quality Service and Horrible experience”

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Euro Hostel Newcastle
Oxford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Poor Quality Service and Horrible experience”
1 of 5 bubbles Reviewed February 12, 2014

Overall, for the terrible food, misleading services which you offer, rude member of staff who get defensive and terrible toilet paper I can only offer you 1+.

Managers said internet was not mandatory, but in that case please do not advertise that Euro Hostel offer free WI-FI when I could not get any connection all weekend. I told the manager and she got all defensive.

Also, toilet paper was like sand paper.

Room Tip: Do not book Bunkalow as there is no internet connection.
See more room tips
  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ben j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul S, General Manager at Euro Hostel Newcastle, responded to this review, February 20, 2014
Hello Ben J

Thanks for your comments regarding your stay with us at Euro Hostel Newcastle.

Please accept my sincerest apologies for the standards of service experience during your stay.

We are experiencing connectivity issues with our Wi-Fi services at present and our currently considering alternative services that will improve this service.

I was surprised to note that you did not enjoy dining with us in The Ware Rooms, as feedback on both our products and our prices is normally very favourable.

May I also offer a reminder that there is always a Duty Manager on site, available 24 hours, to assist with any complaints or queries?

Thanks again for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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416 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 10, 2014 via mobile

Just wanted to say a big massive thanks to all the lovely staff we all had a amazing time definitely be coming back again sometime soon we had a amazing weekend and all the staff were fantastic you made uz all feel very welcome thanks very much on behalf of all uz from Glasgow ♥♥

Stayed February 2014, traveled with friends
Helpful?
Thank Stacey N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul S, General Manager at Euro Hostel Newcastle, responded to this review, February 12, 2014
Hi Stacey N

Thanks for supplying a review on your recent visit to Euro Hostel Newcastle.

I was delighted to see you and your friends had enjoyed yourselves during your time with Euro Hostel Newcastle and belated best wishes to your 'big cousin' from all the team.

I hope to be able to welcome you back to Newcastle, and Euro Hostel, in the near future.

Thanks again for your kind words.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed February 4, 2014 via mobile

I recently stayed here with a group of friends for a weekend

We arrived early upon check in we were warned we would be removed from hostel if we caused any trouble or hassle, we showed a blind eye to that comment but thought it was unjustified an paid up looking forward to our weekend

On the Friday evening the the bar was busy our group 12 Pax were approached by the manager and told to calm down or we will be removed, yes we were drinkin and being loud nothing that would turn heads or out of the ordinary, do you expect us to sit in silence having a drink?? It doesn't show any class when your bar staff agreed management were in the wrong either.

Upon check out then a receptionist start commenting on our own private conversations which was obviously not greeted well! He began to give smart remarks and mutter under his breathe when we were putting our baggage in the daily hold aswell! I thought this was Conpletly out of hand coming from a respectable hospitality background myself!!

The bar staff and the location are the only positives about Euro Hostel, I would recommend some staff training at front of house immediately!

Thank you

Stayed January 2014, traveled with friends
Helpful?
1 Thank Stevedub90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul S, General Manager at Euro Hostel Newcastle, responded to this review, February 20, 2014
Hello Stevedub90

Thanks for providing a review for Tripadvisor on your recent stay at Euro Hostel Newcastle.

Euro Hostel Newcastle play host to a number of groups during the weekend and owing to a combination of high spirits, excitement and levels of refreshments, these groups can get a little boisterous and loud.

As our facilities our open to the general public, as well as hostel guests, there are occasions when we have to remind some of our customers about the noise volume coming from their groups as it will disturb other drinkers. After all, we have to consider the comfort and enjoyment of ALL of our guests.

We are also obliged to encourage responsible drinking and control any behaviour, including noise, that may affect the enjoyment of others.

I'm sorry you felt that our Duty Manager spoiled the atmosphere of your night but it's part of their duties to react to complaints about noise.

Thanks for your feedback on our reception team. I will of course investigate your comments and take any appropriate action required to make improvements.

Thanks again
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Travelers are raving about these Newcastle upon Tyne hotels

Glasgow, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed January 28, 2014

Over all this hostel is clean inside, however, in the corridor i was in think it was the first floor, It smelled of cheesy feet! Although once inside the rooms were clean and tidy, could have done with a hoover but was still clean. Don't come here if u want to sleep, As you will not get any!

The staff at reception were friendly and helpful, You needed a card from reception to get into the lift same with the door up to the rooms and kitchen and laundry area, ONLY problem was the door was never locked during my stay so anyone could just walk in.

The staff in the bar were rude, We were told the bar closed at 6 and last orders were half 5. Then a girl came round to tell us that the bar shut in 15 mins that was at 17:45. Then we told her we were told it shut at half 5 she said yeah i mean u have 15 mins left to drink up, Didn't explain her self very well. Then went back behind the bar and spoke to the other member of staff about us (not very professional).

Overall i would say this hostel is clean, Great for groups hen/stag nights etc !!
And it was good value for money.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anne m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul S, General Manager at Euro Hostel Newcastle, responded to this review, February 12, 2014
Hi Anne M

Thanks for your review on your recent stay with us at Euro Hostel Newcastle.

I genuinely appreciate all our feedback and on the whole, it would appear that you enjoyed your stay with us.

Thanks for letting me know about the service in the bar. Please accept my sincerest apologies as it certainly is not typical of our usual high standards. I believe the team were preparing for a private function and were under pressure to begin setting up.

This in no way excuses the standards you experienced and your comments have been filtered through to our F&B Manager.

Thanks again for your comments and I do hope you will come and see us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed January 22, 2014

The hostel is in a great location, just a fifteen minute walk from Central Station. Staff were warm and polite. The room was comfortable and it was a huge bonus to be able to adjust the heating as desired. The shower was very powerful too. Overall, really good value for money!

However, the room could've done with a little more cleaning and vacuuming. The WiFi was bad and only worked sporadically for the first night of my stay; afterwards, it didn't work at all. (Thankfully I am a BT Broadband customer and there is a BT Openzone hotspot in the area.) The biggest downside were fellow guests, who were extremely loud at all hours of the night as they wandered the corridors (though this is to be expected of a hostel, I suppose). I'd advise against staying here if you're after a decent night's sleep. Perhaps the hostel should have a designated quiet floor where guests are required to be considerate of fellow guests? Just a thought.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 37skyrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul S, General Manager at Euro Hostel Newcastle, responded to this review, January 24, 2014
Hello Jennifer R

Many thanks for taking the time to review Euro Hostel Newcastle on your recent stay us.

I was pleased to note that on the whole, you seemed to enjoy our stay with us.

Unfortunately, as with many other city centre accommodation venues in Newcastle, there can be issues of guest related noise. Unfortunately, despite our best efforts, a small minority will not show respect and consideration for other guests staying on the premises.

We do employ external security as well as additional night stay as part of our efforts to counteract the customer noise issues.

Thanks again for your comments
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed January 14, 2014

I went to Newcastle with a group of my friends, we decided to stay here as it was cheap and pretty much in the central area. All went well at check in and we paid a £30 deposit each which we were told would be returned if there was no damage to the rooms. When we returned at night n argument occurred with another group down the hall from us, we left it there and returned to our rooms. To be awakened by a knocked and the door and were told we were to get out (half 2 in the morning) being from Scotland we had no idea where we were suppose to go at that time. we were told to return the next morning to try and sort something out, so we left without any trouble and me and other member of my group returned the next morning to sort something out. The manager on duty was very dismissive and didn't want to talk to us. They had took word from the other party without hearing us out. I found her very cheeky and quite frankly nasty as the way she dealt with the situation, when I asked to speak to her manager she told me there was no point and we should just leave now. I eventually got her Managers email address, although I have still to hear from him. We never got to stay one night out of two which we had fully paid for and also our £30 deposit, there was no damage to the room as we had only been in a few hours. its a shame that in places like this when they have your money they don't care.

also the rooms were very cramped, and there was no space to move, there was no room to hang up any clothes. Yes this place is cheap but hostels are suppose to be friendly, this was very far from it. we paid almost £50 each plus a deposit, when we left we stayed in a brilliant hostel not far from the Euro Hostel for £15!! and the couple that owned it couldn't have been more accommodating. I wouldn't recommend any one staying here if you want to be spoken to like muck anytime a problem occurs.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fiona W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul S, General Manager at Euro Hostel Newcastle, responded to this review, February 12, 2014
Hello Fiona

Thanks for taking the time to write a review for Tripadvisor on your recent stay with us at Euro Hostel Newcastle.

It was unfortunate that your group were asked to leave during your first night but under no circumstances will violence or aggression towards guests or the team be tolerated.

As a member of your group physically assaulted another guest we were left with no alternative to ask your group to leave, after all your party were the aggressors. The person responsible even admitted to punching another guests to one of our Duty Managers at the time.

Your group were given several warnings about their behaviour during the night in question and, even when asked to go to reception, continued to be aggressive and abusive towards the team on duty.

As your party were evicted for violence and aggressive behaviour, under no circumstances would any members of the group be allowed back into the premises, regardless of the reasons put to the Duty Manager.

The bond requested guarantees group behaviour during the stay and is not solely attributed to damage but covers other disruptive and costly incidents such as smoking and noise disruption.

This was explained to your group organiser and is covered in our terms and conditions which was duly signed by representatives of your party.

I glad you were able to find alternative accommodation elsewhere.

Thanks again for your comments.
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Bathgate, Scotland, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed December 27, 2013

First time in a hostel, the rooms are cramped with lots of bunk beds, no space to move around or sit down but if your looking for somewhere to just get your head down its ok for groups of people. The bar area downstairs is good with decent food. It could be doing with some general upgrading within the bathroom areas also. Would possibly stay here again but in a room with less beds.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul S, General Manager at Euro Hostel Newcastle, responded to this review, January 16, 2014
Hello Susan J

Thanks for providing a review on your recent experience with Euro Hostel Newcastle.

I was please to note that you seemed to have enjoyed your time with us and I do hope we will be seeing you again very soon.

Thanks again for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Euro Hostel Newcastle

Property: Euro Hostel Newcastle
Address: 17 Carliol Square, Newcastle upon Tyne NE1 6UQ, England
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Wheelchair access
Hotel Style:
#19 Luxury Hotel in Newcastle upon Tyne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Euro Hostel Newcastle 4*
Number of rooms: 186
Official Description (provided by the hotel):
Now you can "budget stay - your way"... in Euro Hostel Newcastle. City centre location just 10 mins walk from Central Station and 2 blocks from world famous Grey Street. All rooms fully en-suite. Fabulous bar with cocktail menu. Food served all day. Dorms and private rooms available. Guest kitchen, laundry, dining and chill out room. FREE Wi-Fi available throughout the Hostel Bedrooms, Public Areas and Bar. ... more   less 
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Also Known As:
Euro Hostel Newcastle Hotel Newcastle Upon Tyne

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