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“Excellent customer service”

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Premier Inn Newcastle South Hotel
Certificate of Excellence
Level 5 Contributor
60 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Excellent customer service”
Reviewed August 6, 2014

Stayed here on a Sunday night with husband a 10 year old son. I was initially concerned when we arrived in the car park as there were two 'stags on tour' mini buses also parked outside. I need not have been worried though, as we experienced no noise at all during the night. We were at the end of the corridor so we didn't have any passing corridor noise. The room was clean and as exactly as you would expect from Premier inn. What really stood out for us was the level of care the staff took to make everything as good as possible. A member of staff (Prakash) rang my mobile in the morning to tell me about roadworks happening outside and what I would need to do to divert and get to the hotel. I was told that I could ring at any time if I was lost and they would guide us to the hotel. When we arrived they were so friendly. We have stayed in a lot of Premier Inns this is the best customer service we have had in any of them.

  • Stayed August 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Birdfromblighty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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266 reviews from our community

Traveler rating
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    32
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See reviews for
114
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Carlisle, United Kingdom
Level 3 Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed August 4, 2014 via mobile

I've stayed in many premier inns over the years, but this one topped them all, the friendly staff couldn't do enough to help and always had a smile and a friendly word. The man on reception was fantastic "here to help 24 hours a day" was his saying !! Will defiantly use again !!

Stayed August 2014
Helpful?
Thank Paul I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cumbria, United Kingdom
1 review
Reviewed July 16, 2014

Stayed here as it suited where I needed to be in Gateshead the staff are about the friendliest I've ever come across, totally made my little boy at ease on arrival and couldn't have done anymore to be accommodating to us for our stay. I highly recommend this Premier Inn and look forward to returning on my next visit to the north east.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bury, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 20, 2014

The staff are extremely helpful but over bearing. the rooms are comfortable and clean. Restaurant food and service is really good, even though the hotel is close to a motor way its surprisingly quiet.


  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christopher P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
1 review
Reviewed June 16, 2014

Outstanding service - all staff very friendly & eager to impress. Good size room which was clean, comfortable & had everything we required! Breakfast was excellent & again the service superb! Would recommend to anyone!

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taunton, United Kingdom
Level 5 Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 28, 2014

Quiet even though it is next to the main road. Easy access and the food next door was really good and the staff running the breakfast sessions were very good and friendly. Only downside I had were the Muppets in the room next to me holding a party until asked to stop

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank M11V03B61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
1 review
Reviewed May 28, 2014

The rooms smelt fusty and damp we had 6 twin rooms all of them had a damp smell to them but the restaurant at the side of the hotel was excellent good food and breakfast but we did not get a good nights sleep the beds where un comfy and the pillows where not the best so there good night sleep gurantee did not really apply to this one


  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emma B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Newcastle South Hotel

Property: Premier Inn Newcastle South Hotel
Address: Lobley Hill Road | Gateshead, Newcastle upon Tyne NE11 9NA, England
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #41 of 82 Hotels in Newcastle upon Tyne
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Newcastle South Hotel 3*
Number of rooms: 42
Official Description (provided by the hotel):
Ideally situated for both business and leisure guests. For business this hotel is located on the Team Valley Trading Estate next to the A1(M). For shops and local amenities Newcastle city centre is only 3 miles away. Our Newcastle South Premier Inn has everything you'd expect, incredibly comfy beds in every room and an onsite restaurant. ... more   less 
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Also Known As:
Premier Inn Newcastle South Hotel Newcastle Upon Tyne

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