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“what a bargin !!” 4 of 5 bubbles
Review of Premier Inn Newcastle South Hotel

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Premier Inn Newcastle South Hotel
Certificate of Excellence
Barnsley, United Kingdom
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“what a bargin !!”
4 of 5 bubbles Reviewed April 23, 2011

Booked this hotel via the recent Spring Sale event, and what a bargin it turned out be !!
Firstly, if you want a room 'with a view' , forget it, this hotel is situated on the fringe of the Team Valley Retail & Industrial Park. However, if you require an hotel for a 'stop over' or as a base to explore Newcastle and the Metro Centre it would be a good choice.
Our personal experience of Premier Inn Newcastle South was very good, a spacious clean bedroom and a comfortable bed. The staff made our stay even more enjoyable, they were friendly and very helpful,(Northern hospitality at it's best)
The adjoining pub/restaurant served typical pub food, at resonable prices. Limited menu choice, but worth a visit.
We will certainly stay at this Premier Inn again.

Room Tip: Premier Inn website
See more room tips
  • Stayed April 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank liberty59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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251 reviews from our community

Traveler rating
    135
    76
    25
    13
    2
See reviews for
110
59
5
30
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Stoke-on-Trent, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed February 21, 2011

This was our first stay in a Premier Inn and I would certainly stay here again! The staff were extremely friendly and always made conversation when collecting or handing the key in at reception. The room was lovely and clean, not the greatest view in the world but we only used it as a base to sleep at for a weekend of shopping and clubbing......both of which were close by :) A taxi into the city centre (to the Gate) cost around £7 and they have a telephone on reception with a direct line to the taxi company which is handy and also have a card with the taxi number and where you're staying should you get a little worse for wear on your night out :) The bed in the room was one of the comfiest I've slept in and for once I'm quite disappointed to have to come home to my own bed! The pub that is attached to the hotel was a major let down though, waited ages for our starters to come out to then find out that the order hadnt even been sent to the kitchen, got told that to compensate we could have dessert on the house and they even messed that up with me having to go and chase that up too to find the same thing had happened as with our main meal!

We usually stay at a Travelodge when visiting Newcastle but would have no hesitation in returning to this hotel instead :)

  • Stayed February 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lovatt80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Premier_Inn, Online Guest Relations at Premier Inn Newcastle South Hotel, responded to this review, February 25, 2011
Thanks for your review we are pleased that you enjoyed your stay and our team ensured you were comfortable and well looked after. At Premier Inn we endeavour to offer the best value quality stay and for our guests to receive a high level of service from our team. Thank your for your comments regarding the service you received in the adjacent restaurant, Whitbread do not run this establishment however please be assured we will pass on you feedback to the company responsible. We look forward to welcoming your back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson
Level Contributor
69 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed July 8, 2010

We stayed one night at this Premier Inn, we were warmly greeted at check in. We were given a recommendation for a Turkish Restaurant "Mesa" near the Stadium, It was very good and inexpensive too.
The hotel was clean and quite although right near the motorway. The breakfast was good value since both my teens were under 15, they ate free.
The receptionist was helpful and friendly.
Good value and clean, quiet hotel.

  • Stayed June 2010, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank traverler7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Premier_Inn, Online Guest Relations at Premier Inn Newcastle South Hotel, responded to this review, July 13, 2010
We delighted that your stay with us met your expectations and you experienced the high level of service we endeavour to give our guests. Thank you so much for taking the time to review your stay, your feedback is so important to us in our continued efforts to delivery the best service. We do look forward to welcoming your back to Premier Inn in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morpeth
1 review
4 of 5 bubbles Reviewed November 9, 2009

The staff at the hotel were fabulous, and the cleanliness of the rooms second to none!! The staff couldn't do enough to help find places to visit and arrange taxis etc

  • Stayed October 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MorpethCountry_gent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Premier_Inn, Online Guest Relations at Premier Inn Newcastle South Hotel, responded to this review, November 18, 2009
Thank you for your review. We are so pleased to hear that your stay with us was a good one and we are continuing to meet your expectations. At Premier Inn it still remains our objective to delivery a high level of customer service in all our establishments. Once again thank you for you review and continued custom we look forward to you returning to Premier Inn.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South
1 review
5 of 5 bubbles Reviewed June 21, 2009

Following a trip to Gateshead for a weekend away with friends I couldnt believe how good this hotel was!

My friends had actually booked the rooms, so I was putting all of my faith in them, who had actually stayed in Premier Inn several times before. I shouldnt have worried at all. The Hotel was Fab, the staff were so friendly and helpful, the rooms were clean and comfortable and it was so central to where we wanted to go it was ideal. Really handy for the Team Valley Retail Park, and also really easy to find.

Highly recommended!

  • Stayed May 2009, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MrsC29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 bubbles Reviewed March 29, 2009

right next to the a1m , on an industrial estate ,tatty and tired , poor breakfast with poor service in a seen better days pub, rooms and desk staff ok , but really dont bother ,

  • Stayed June 2008, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank howmuchfurther
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berwick
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 bubbles Reviewed December 13, 2008

On the basis of the reviews on this site I booked this Premier Inn for one night after a concert in Newcastle.

Big mistake.

Lenny Henry might sing Premier Inn's praises on TV but he certainly did NOT stay here.

As we arrived some of the guests were ordering a delivery to their room from a Chinese takeaway from the hotel front desk staff.

Our room itself was fine - standard Premier Inn fair, basic but comfortable, very clean.

Although we had requested a quiet room we ended up with one fronting Lobley Hill Road which is a notoriously busy main road. The double glazing helped but there was traffic noise all night.

The major problems started at 2 in the morning - noisy guests yelling and shouting down the corridors, slamming doors, boozing and talking at the tops of their voices in their rooms, etc. Repeated at 2.30, 3.30 and 3.50am by which time I had had no sleep and went to complain.

The reception area had loads of teenagers and early 20 somethings hanging around - at 4 in the morning. The receptionist was full of apologies and registered the complaint and said he would stop the noise.

To give him and Premier Lodge their dues there was no more noise and in the morning they tore up our bill, with apologies. They explained that they had a stag and hen parties staying and the receptionist had tried to keep as many as possible in the reception area away from thye rooms to ensure they didn't disturb the guests. I see the logic of that, well done.

For the record, the hotel lobby connecting the hotel to the pub next door was dirty, scruffy and had empty take-away food cartons abandoned all over the place, as did the hotel car park. The rather downmarket pub next door where you can get breakfast is also scruffy and has all the cleanliness, quality and appeal of a wheelie bin.

In summary, this is a Premier Lodge that very much caters for the nightclub and hen and stag circuit, young people who make quite a bit of noise, don't care if they disturb you and do not go to bed until 5 in the morning - fair enough but that's something which they should make clearer in the hotel bumph.

If you're a party animal you'll probably like it but this Premier Inn should be avoided by anyone who prefers not to be kept awake all night. All credit to the hotel reception staff for unhesitatingly giving us our money back but we would never go back there.

  • Liked — Room was clean and comfortable. Reception staff very fair & no quibbles about refund.
  • Disliked — Unbearable noise from hen and stag parties kept us awake all night
  • Stayed November 2008, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Berwickers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Newcastle South Hotel

Property: Premier Inn Newcastle South Hotel
Address: Lobley Hill Road | Gateshead, Newcastle upon Tyne NE11 9NA, England
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #41 of 84 Hotels in Newcastle upon Tyne
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Newcastle South Hotel 3*
Number of rooms: 42
Official Description (provided by the hotel):
Ideally situated for both business and leisure guests. For business this hotel is located on the Team Valley Trading Estate next to the A1(M). For shops and local amenities Newcastle city centre is only 3 miles away. Our Newcastle South Premier Inn has everything you'd expect, incredibly comfy beds in every room and an onsite restaurant. ... more   less 
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Also Known As:
Premier Inn Newcastle South Hotel Newcastle Upon Tyne

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