polite welcome on arrival and a clean modern room but very hot at 28 degrees , tried to alter the temp but then realised this was not possible anyway we thought it would cool down later . bedtime still 28 put the fan on thought i would sleep with just the top sheet but there wasnt one ? and couldnt open the window due to a very busy roundabout and that it is situated on the flight path.The bed was rock hard not at all like the literature describes "sink into our comfortable beds "and the bed was so creaky well i slept at 1am and was awake at 4.45 and that was it !! as we had booked for 2 nights i would have liked our money back and we could have booked in elsewhere but it appears the no quibble guarantee is not accurate.The receptionist asked why i had not gone to report this at 4.45am ( could they have amended the situation then ) i would have if there had been a phone in the room .she agreed it was hot but said that some of the other premiers are hotter!! the bedroom staff were then involved and said an extra quilt would be put on the mattress and an extra fan given and also it should be cooler as there would be less people staying.i was also informed that i should nt expect to sleep as well in a hotel as i do at home.......good nights sleep guarantee ???....well by this point the receptionist agreed to refund one night. a very thin quilt was put under the mattress the extra fan was not brought and it was still 27.5 degrees i did get some sleep probably as i was so shattered from the previous night. I was glad to leave and we continued our stay in the north east in a comfortable hotel. my first and last visit to a premier inn
- Official Description (provided by the hotel):
- Well placed for Whitley Bay and a short broomstick ride from Alnwick Castle, aka Hogwarts ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn Newcastle Gosforth/Cramlington Hotel Newcastle Upon Tyne