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“like trying to sleep on a bench in a sauna” 2 of 5 bubbles
Review of Premier Inn Newcastle Gosforth/Cramlington Hotel

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Premier Inn Newcastle Gosforth/Cramlington Hotel
Certificate of Excellence
Blackpool, United Kingdom
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“like trying to sleep on a bench in a sauna”
2 of 5 bubbles Reviewed August 2, 2013

polite welcome on arrival and a clean modern room but very hot at 28 degrees , tried to alter the temp but then realised this was not possible anyway we thought it would cool down later . bedtime still 28 put the fan on thought i would sleep with just the top sheet but there wasnt one ? and couldnt open the window due to a very busy roundabout and that it is situated on the flight path.The bed was rock hard not at all like the literature describes "sink into our comfortable beds "and the bed was so creaky well i slept at 1am and was awake at 4.45 and that was it !! as we had booked for 2 nights i would have liked our money back and we could have booked in elsewhere but it appears the no quibble guarantee is not accurate.The receptionist asked why i had not gone to report this at 4.45am ( could they have amended the situation then ) i would have if there had been a phone in the room .she agreed it was hot but said that some of the other premiers are hotter!! the bedroom staff were then involved and said an extra quilt would be put on the mattress and an extra fan given and also it should be cooler as there would be less people staying.i was also informed that i should nt expect to sleep as well in a hotel as i do at home.......good nights sleep guarantee ???....well by this point the receptionist agreed to refund one night. a very thin quilt was put under the mattress the extra fan was not brought and it was still 27.5 degrees i did get some sleep probably as i was so shattered from the previous night. I was glad to leave and we continued our stay in the north east in a comfortable hotel. my first and last visit to a premier inn

  • Stayed July 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank lizlovesfood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Newcastle Gosforth/Cramlington Hotel, responded to this review, August 14, 2013
Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel did not meet your expectations. We are however, pleased to learn that you were refunded in line with our Good Night Guarantee. Your feedback is very much appreciated as it enables us to improve standards. Thank you once again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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504 reviews from our community

Traveler rating
    307
    133
    38
    14
    12
See reviews for
213
151
13
69
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • Korean first
  • Any
English first
Bradford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed August 2, 2013

Beware understaffed in restaurant for breakfast, although staff very friendly and helpful. Breakfast good but very poor service. Hotel very clean and looked after. Car parking limited and floods very easily. Poor ventilation in rooms in warm weather and poor storage of clothes in rooms.Location of hotel good for access to amenities, but very close to the airport flight path.



  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank PHIL717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Newcastle Gosforth/Cramlington Hotel, responded to this review, August 14, 2013
Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have a relaxed stay in a comfortable environment and do apologise that on this occasion we failed to provide this. Please be assured your comments has been noted and will be followed up with the Management Team at our hotel. Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lichfield
Level Contributor
50 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed July 28, 2013

as usual cant fault hotel but why cant they do something about the pub come res next door its a beefeater but they cant cook steak the serving staff slow uncareing and downrite rude they never ask if you req anything else and cant be botherd..the only one that seems to care is a turkish chap hes the only one with anything about him .breakfast staff are good careing and efficent so why just res staff at night.air con on cold all the time drafty noisy and as for the piped music at breakfast who wants or needs it over all a not very good pub

Room Tip: great hotel.eat somewhere else overall res is rubbish
See more room tips
  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kalosLichfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincoln, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 21, 2013

Excellent stay in very comfortable environment, in a lovely part of the country. Would recommend the hotel for either short stays or for touring the local area. Facilities were very good, staff very welcoming and friendly

  • Stayed June 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Judith N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
2 of 5 bubbles Reviewed July 17, 2013

No air con in rooms so I would not recommend staying here if the weather is warm.
Also the family room was just the same size as a single / double room so not suitable for two adults and two infants.
Disappointing as have always previously had good experiences with premier Inn.

  • Stayed July 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Pgreen2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Newcastle Gosforth/Cramlington Hotel, responded to this review, July 19, 2013
Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the issues raised will be fully investigated. Thank you once again for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed July 17, 2013 via mobile

The only thing that would of been perfect would be room service! (Not that I'd use it, well maybe!) but that's the only thing I could fault!

I stayed here for a couple of nights and everything was perfect.

Busy check-in handled promptly.

No problems at all... Will I be back...? Yup! Defo!

  • Stayed June 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shab2050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
83 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed July 4, 2013 via mobile

Stopped for 2 nights on business and couldn't fault the place. Staff at reception efficient and friendly, the room was clean tidy and comfortable and has a beefeater next door that was also good. Booked well in advance so only cost £35 a night.

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SecuretimeSteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Newcastle Gosforth/Cramlington Hotel

Property: Premier Inn Newcastle Gosforth/Cramlington Hotel
Address: Moor Farm Roundabout | Annitsford, Newcastle upon Tyne NE23 7QA, England
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#5 Best Value Hotel in Newcastle upon Tyne
#6 Family Hotel in Newcastle upon Tyne
#12 Romantic Hotel in Newcastle upon Tyne
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Newcastle Gosforth/Cramlington Hotel 3*
Number of rooms: 79
Official Description (provided by the hotel):
Well placed for Whitley Bay and a short broomstick ride from Alnwick Castle, aka Hogwarts ... more   less 
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Also Known As:
Premier Inn Newcastle Gosforth/Cramlington Hotel Newcastle Upon Tyne

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