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“Brilliant”

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PREMIER SUITES Newcastle
Certificate of Excellence
GreenLeadersBronze level
Reviewed November 26, 2013

We had two apartments between 6 of us, and both were gorgeous. Minor problem with one of them, but the staff couldn't have been more helpful, 10/10 for customer service. We will definatly stay again on next visit to Newcastle. For the money why stay in a hotel. My only minor gripe was the card left on the bed, which effectively said if you have one booked a one bed and been upgraded to a two bed, you will be charged £30 if you use the second bedroom. Yes its a business and needs to make money, but just found it abit cheeky.

  • Stayed: November 2013, traveled with family
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Thank Shelley H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPremierApartments, General Manager at PREMIER SUITES Newcastle, responded to this reviewResponded November 26, 2013

Dear Guest

Many thanks for taking the time to review your recent stay and its always rewarding to read such positive comments from our guests and especially about the team here.

I am sorry that the notice on the 2nd bed annoyed you as we have a higher number of 2 bedroom apartments to 1 bedroom apartments this is the reason why we have to charge a supplement if guests choose to use the second bedroom.

I do hope that we can look forward to welcoming you back to Premier Apartments Newcastle in the very near future.

Kind regards

Matthew Whittaker
General Manager

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Reviews (218)
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114 - 120 of 218 reviews

Reviewed November 23, 2013 via mobile

Excellent service, very friendly staff and would recommend this place to stay. The apartment was very clean and in a brilliant location with all the facilities required for a short stay. A good point to note is that the car park is on Waterloo street, this took me a while to find as I hadn't found this out before travelling.

Stayed: November 2013, traveled as a couple
Thank MurfinK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPremierApartments, General Manager at PREMIER SUITES Newcastle, responded to this reviewResponded November 25, 2013

Dear Guest

Many thanks for taking the time to review your recent stay with us its always rewarding to read such great comments about the apartments and the team.

We are delighted that you enjoyed your stay with us and we do hope that we can look forward to welcoming you back in the very future.

Kind regards

Matthew Whittaker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 14, 2013

We booked for a short Sunday-Tuesday break at the end of July 2013 but having read the reviews we specified that we were travelling with young children and asked for as quiet a room as possible and a non-smoking room.
On arrival, we found the apartments and the underground parking without any problems but as soon as we entered the apartment we were overwhelmed by the smell of stale smoke. The apartment was clearly signed as a non smoking apartment but it appeared as though these signs had been ignored by guests on a regular basis. The apartment had 2 bedrooms with a nice open plan lounge, dining kitchen area and it was well equipped. Our main problem was the noise, it was awful and was coming from within the apartments and from the street outside. Our kids were wakened continually throughout the night.We spoke to the management on the 1st morning but they couldn't do anything to help as there were no alternative rooms.
Staff were friendly throughout our stay but I just wish they had told us about the noise issues when we booked or told us that there was no such thing as a quiet room. These apartments are great for groups of friends as they're central and well equipped but definitely not suitable for families travelling with young children.

  • Stayed: July 2013, traveled with family
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1  Thank Ellie11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPremierApartments, General Manager at PREMIER SUITES Newcastle, responded to this reviewResponded November 18, 2013

Dear Guest

Many thanks for taking the time to review your stay from July and as it has been a few months since you stayed it is hard to recall the conversations that may have taken place while you were with us as I am a little surprised that when you brought these issues to our attention that we weren't able to move your apartment. We do operate a strict non smoking policy in our non smoking apartments and it is infact illegal to smoke in a non smoking apartment and I am sorry if previous guests have abused this and I can assure that if that was the case they would have been fined for doing so.
I am sorry that you were disturbed by other guests within the apartments and there is an on call manager available out of reception hours who would have been able to deal with this had it been reported.

Its a shame that you feel the apartments are not suitable for families as we do have families stay with us on a regular basis who thoroughly enjoy there stays with us and return on a regular basis.

Its great to read that you found the staff to be helpful and overall you enjoyed the apartment and its facilities.

Kind regards
Matthew Whittaker
General Manager

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Reviewed November 10, 2013

Another Return visit to the apartments with a friend for some xmas shopping in Newcastle.

I have stayed here numerous times but this was the first time my friend had visited the apartments and she thought they were fantastic. She spent a good bit of time looking in all the rooms and kitchen cupboards. The difference in space from a normal hotel room is fantastic

We booked a one bed apartment and got upgraded to a lovely 2 bed apartment free of charge. We had an ensuite and a main bathroom. The kitchen has everything you could ever need.

We arrived early and Matthew looked after our luggage until our apartment was ready, we then went to the metro centre to start our marathon shopping session. The apartments are a 5 min walk from the train station and a 5 min walk in the other direction will bring you to endon square and the gate.

We stayed on halloween and went for a few drinks in the evening. The bars had a great atmosphere
And most people were dressed up for the occasion. Newcastle is a fantastic city with something for everyone shopping, night life.

We checked out but had a few hours until our train home to Glasgow, again Matthew looked after our luggage. This was great as we could spend a bit of time in the town centre without carrying around our bags.

Its great going into reception and the staff remembering you. Most of the staff have worked here for as long as I can remember. They are all fantastic and an asset to the team.

Thanks again for looking after us.

Lorraine

  • Stayed: October 2013, traveled with friends
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Thank T100mmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPremierApartments, General Manager at PREMIER SUITES Newcastle, responded to this reviewResponded November 18, 2013

Dear Lorraine

Wow what a fantastic review! Its always rewarding to read such fantastic comments and its great that you always come back to stay with us here at Premier Apartments.

We do find the apartments offer a great alternative to a traditional hotel and our City Centre location is ideal for those wanting to explore Newcastle.

Thank you for the kind comments about the team, I will ensure that your comments are shared with them.

Once again thanks for the great review and we look forward to welcoming back to Premier Apartments Newcastle in the very near future.

Kind regards

Matthew Whittaker
General Manager

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Reviewed October 19, 2013 via mobile

I would start by recommending booking direct with premier apartments and not through a 3rd party as the process is made easier.

Prices were ok midweek but we felt expensive at weekends. Shared between a group it works out better.

The apartments were clean and spacious although did have a slight odour upon entry but nothing a group of males and a open window cannot handle.
The rest were clean and no faults at all.

Car parking was made easy and check in a breeze with everything explained.
Would definitely recommend to anyone as the location is spot in for nightlife.

Stayed: October 2013, traveled with friends
Thank Mgio87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPremierApartments, General Manager at PREMIER SUITES Newcastle, responded to this reviewResponded October 21, 2013

Dear Guest

Many thanks for taking the time to review your recent stay with us and thanks for such great feedback. We do encourage guests to book direct with us or on our own website as we do offer the best rates and have some great special offers.

I am sorry that you experienced an odour in the apartment when you first arrived I will speak with the housekeeping manager as we do have a special air freshener to eradicate such odours and I am pleased that the rest of your apartment was fault free.

Our location is very central and does make a great base for exploring Newcastle and its great that you will be recommending us.

We look forward to welcoming you back to Premier Apartments Newcastle or one of our other great locations.

Kind regards

Matthew Whittaker
General Manager

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Reviewed October 15, 2013

Husband and I stayed here for one night last week and it was certainly 5 star plus in every way. The apartment was imaculate down to the last teaspoon. The staff were friendly, helpful and professional. The welcome received from the receptionist was first class, I mentioned to her that it was our anniversary and when we went up to the apartment there was a card and a box of chocolates. My thanks to all of the staff for a really great stay. Had another warm welcome at the bar opposite ie Tilleys Bar open very late but a safe place.

  • Stayed: October 2013, traveled as a couple
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Thank goldenoldie79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPremierApartments, General Manager at PREMIER SUITES Newcastle, responded to this reviewResponded October 17, 2013

Dear Guest,

Firstly we hope that you had a fantastic Wedding Anniversary and we hope you enjoyed your evening at the Theatre. We would also like to thank you for such a glowing review and we are delighted that you enjoyed your stay and that you were so happy with your apartment. Its always great to read such nice comments about the team and I will ensure that these are shared with them.
I do hope that we can look forward to welcoming you back to Premier Apartments in the very near future, remember if you are going to be a regular visitor we have a great rewards scheme that you may also like to join, simply ask for details at any of our locations.
Kind regards
Matthew Whittaker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 6, 2013

Before I even travelled there I received excellent service from Matthew the manager who was very obliging with my requests. Also the lady on reception on arrival was extremely pleasant and helpful. There were three of us all ladies and we loved the home comforts of being able to relax and have plenty of space so there was no being on top of one another. I did a little research before going and found a Turkish restaurant the 'Ottoman' just around the corner from the apartments opposite St Mary's Church in Clayton St West, do go it was absolutely superb, reasonably priced with excellent service to boot! Also use the open top tour bus which takes you to all the places of interest, we hopped off half way to enjoy lunch in 'The Tyne' Wetherspoons pub housed in an ancient building right by the river and just the job for an inexpensive but tasty lunch. We hopped on and off the bus as required. The apartment is a short walk from Central Station and close to all that is going on. The furniture is comfortable one little niggle however is that the dining chair fabric could do with a thorough clean. However the place was well equipped we had an ensuite shower with the double room and another twin room with a large separate bathroom. It was a huge success with us all. Newcastle people are very friendly and helpful we were sitting in the waiting room at Central Staion when I received a phone call from reception explaining that my sister had left her phone and before you knew it a member of staff had kindly ran around to return it!! Well recommended.

  • Stayed: September 2013, traveled with family
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2  Thank deedeeGrimsby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPremierApartments, General Manager at PREMIER SUITES Newcastle, responded to this reviewResponded September 9, 2013

Dear Guest

Many thanks for taking the time to post such a fantastic review following your stay with us and thank you for hi-lighting myself and I am pleased that I was able to assist you prior to your stay. We do try our upmost to ensure that guests receive as much assistance prior and during there stay with us and its great that we were able to assist you with your needs to ensure that your stay was as you needed.

I am sorry that you found the dining chairs stained this is something that we are currently looking at having deep cleaned and we will be progressing with this in due course.

I do hope that we can look forward to welcoming you back in the very near future to give you the opportunity to explore more of Newcastle.

Kind regards

Matthew Whittaker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PREMIER SUITES Newcastle

Address: Thornton House Thornton Street | Thornton House, Newcastle upon Tyne NE1 4AT, England (Formerly Premier Apartments Newcastle)
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Kitchenette Wheelchair access
Hotel Style:
Ranked #2 of 33 Specialty Lodging in Newcastle upon Tyne
Price Range: $80 - $443 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — PREMIER SUITES Newcastle 4*
Number of rooms: 31
Official Description (provided by the hotel):
PREMIER SUITES are ideally situated in the Heart of Newcastle offering a mix on one and two bedroom apartments. With fully equipped kitchens which include washing machines. Large open plan living rooms with Flat screen TV, Ipod docking stations with cd players. Great size bedrooms and bathrooms. On site parking is available for a charge. ... more   less 
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Also Known As:
Premier Apartments Newcastle Hotel Newcastle Upon Tyne

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