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“Great Location, Value for Money”

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PREMIER SUITES Newcastle
Certificate of Excellence
GreenLeadersBronze level
Singapore, Singapore
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great Location, Value for Money”
Reviewed January 20, 2013 via mobile

I stayed in a two bed room apartment. The room was nice, not too small and clean. The best part of the apartment was the location. It was only 8 mins to Chinatown and 10-15 mins to the city. It was also very near to the train station.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Meryl M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPremierApartments, General Manager at PREMIER SUITES Newcastle, responded to this review, January 21, 2013
Dear Guest

Many thanks for taking the time to review your recent stay with us and thanks for the great feedback.

Our location is superb and as you say China Town is a stones throw away with a great range of Restaurants there too and the City Centre is a short stroll away.

We do hope that we can look forward to welcoming you back to Premier Apartments Newcastle or one of our other great locations which now includes Bristol Cabot Circus and London.

Kind regards

Matthew Whittaker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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208 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Norwegian first
  • Any
English first
Newcastle, United Kingdom
Level 4 Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed January 15, 2013

Positives:

Excellent location, great service. Nicely kept rooms, spacious, nice facilities, good value and fast wifi.

Negatives:

Didn't seem to be a chopping board, windows weren't great at keeping out noise, head board on bed fell off when I wasn't even in the bed (good thing really!) Bathroom a bit hospital like.

As you can see the positives hugely outweigh the negatives (nitpicking really!)

Would certainly recommend and will look to stay at Premier apartments in other cities.

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hanif87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPremierApartments, General Manager at PREMIER SUITES Newcastle, responded to this review, January 15, 2013
Dear Guest

Many thanks for taking the time to post a review about your recent stay with us here at Premier Apartments, Newcastle.

Firstly, I would like to apologise for the incident with the headboard and I would like to assure you that we do undertake regular mainteance checks on the headvoards to ensure that isolated incidents like this do not occur and I am sorry that this happened while you were with us.

It's also great to read your positive comments and that overall you enjoyed your stay with us and even better to read that you will return.

As you are a rewards for you member this does allow you to collect your points at all of our locations so its always worth booking with us to carry on earning your points on each of your stays.

We do look foward to welcoming you back very soon.

Kind regards

Matthew Whittaker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North West
Level 5 Contributor
60 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed December 27, 2012

When we arrived on a Sunday People had been smoking in the original apartment we should have had. Therefore we were put in a 2 bedroom apartment. This had an upstairs bedroom which was very cosy and romantic. The downstairs bedroom was very draughty so I am glad we had the upstairs room as we could not have slept in the downstairs room.
The place was spotlessly clean and the location is very central.
All the staff were very friendly and professional. The water in the shower and bath was not hot but tepid really. We should have pointed this out to the reception and they would have fixed it, so no complaint here really.
Really enjoyed our stay and would stay again

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mmm7levels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPremierApartments, General Manager at PREMIER SUITES Newcastle, responded to this review, January 16, 2013
Dear Guest

Thank you for taking the time to review your recent stay with us here at Premier Apartments Newcastle.

Your feedback is extremley important to us and it is with feedback such as this that allows us to monitor our guests experience and I am sorry that on this occasion it was not all plain sailing. I am pleased that your overnight stay in your apartment was enjoyable and would like to assure you that the comments noted have been checked with regard to the water temperature and the window.

It is a shame that some guests do breach the rules and smoke in non smoking apartments especially when we do have designated smoking apartments available and we do take these issues very seriously as it does have a knock on effect for our other non smoking guests.

We do hope that we can look forward to welcoming you back to Premier Apartments here or one of our other great locations which now includes Bristol Cabot Circusand London.

Kind regards

Matthew Whittaker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spennymoor, United Kingdom
Level 4 Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed November 14, 2012 via mobile

We stayed for one night and found the apartment to be clean, comfortable and spacious with everything we needed in a good location with secure parking, would definitely recommend staying here when visiting Newcastle and would stay here again rather than in a hotel. The only downside was the noise from early on a morning from outside, we never heard any other guests coming or going and the only people we ever saw was the security. A lovely night away at a good price especially when compared to the price of room only hotels.

Stayed November 2012, traveled with friends
Helpful?
Thank krml1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPremierApartments, General Manager at PREMIER SUITES Newcastle, responded to this review, November 15, 2012
Dear Guest

Many thanks for taking the time to review your recent stay with us here at Premier Apartments Newcastle and thanks for such positive feedback.

Its great to read that you enjoyed your stay with us so much and that you found the apartment to be clean and comfortable this is something that we do work very hard on to ensure that our guests have a great experience with us.

I am sorry that you encountered some external noise and due to our enviable city centre location this is somewhat beyond our control and I do hope that this will not alter your decison on us been your preferred choice of overnight accommodation when visiting Newcastle.

There is always so much to do and see in Newcastle so even more reasons to come and visit us again very soon.

Kind regards

Matthew Whittaker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Preston, United Kingdom
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 5, 2012

Our apartment was clean, comfortable and very spacious. Having a large lounge, dining, kitchen area to use is very convenient when there's a small group of you and it was all well equipped, although charging extra for a DVD player seemed a bit cheeky to me. Free wi-fi would have been nice too, it was £5 for 24 hours. I found the beds a little bit hard but some people prefer that. The windows in our apartment faced the street and unfortunately, even with the vents closed we could hear everyone passing by, even if they were only talking at a reasonable level, I think the high flat walls of the buildings either side echoed the sound and there were people passing by well into the early hours. I would stay again because it was excellent value and I prefer it to a hotel but I would request an apartment at the back of the building overlooking the car park entrance. I would also like to add that the receptionist was very friendly and helpful.

Room Tip: Rooms overlooking the car park entrance should be quieter than those overlooking the street
See more room tips
  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrewshipp1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPremierApartments, General Manager at PREMIER SUITES Newcastle, responded to this review, November 6, 2012
Dear Guest

Many thanks for taking the time to post a review following your recent stay with us and its great to read that overall you enjoyed your stay with us.
I am sorry you felt it was a little cheeky to charge for the DVD player but we do feel that the £3.00 charge is very minimal.
Its always hard to find a suitable mattress for everyones preference and as a company we opted for a good quality bed that would suit most people and its a shame that you found them too firm.
As we have such an eviable city centre location then noise is going to be somewhat unavoidable and Newcastle is always such a popular visitor detsination.
Its great to read that you will stay with us again and we do try and price our apartments competitvely and feel that we offer a great alternative to a traditional hotel.
Once again many thanks for your review and we do look forward to welcoming you back to Premier Apartments Newcastle for any future trips you may be planning.
Kind regards
Matthew Whittaker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kirkcaldy, United Kingdom
Level 5 Contributor
36 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed October 12, 2012

This was our third stay at the Premier apartments and they were as comfy as ever. We went for a relaxing few days and that is exactly what we got. These apartments are great value for money and are just a home from home. Annette on reception was very helpful with our entire stay. We will be back

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank patbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPremierApartments, General Manager at PREMIER SUITES Newcastle, responded to this review, October 16, 2012
Dear Guest

Many thanks for taking the time to post a review following your 3rd stay with us and its great that you have stayed with us so frequently on your next stay you should sign up for our new Loyalty Programme.

Your comments about Annette are fantastic and its always great that members of the team and recognised for great customer service and I have passed your comments on.

We do strive to offer great apartments at an affordable price as we do find our apartments are a great alternative to a traditional hotel.

We look forward to welcoming you back here or one of our other great locations which now includes London and Bristol Cabot Circus.

Kind regards
Matthew Whittaker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
leeds
Level 4 Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 25, 2012

We have been staying at the Premier Apartments in Newcastle for as long as I can remember but each time I venture up there I am amazed by the fact that they always look like brand new apartments. The Location is brilliant being close to the train station and close to the start/ or end of the night life circuit. Plenty of good food establishments as you are close to Chinatown/Stowell St and the Gate home to a good casino several great bars and restaurants.
The staff are friendly and helpful and this is a first class base for any visit to the Toon.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bowl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPremierApartments, General Manager at PREMIER SUITES Newcastle, responded to this review, October 1, 2012
Dear Guest

Many thanks for taking the time to review your recent stay with us here at Premier Apartments Newcastle and its great to read such great feedback and comments.

We do strive to keep the apartments looking there best at all times and we are currently about to commence replacing some of the carpets too which will further enhance the apartments too. We do find that our guest prefer the space and convenience of an apartment rather than a traditional hotel.

Our location is ideal for people wanting to explore all that Newcastle has to offer and I do hope that we can welcome you back soon to Newcastle or one of our other great locations.

Kind regards

Matthew Whittaker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PREMIER SUITES Newcastle

Property: PREMIER SUITES Newcastle
Address: Thornton House Thornton Street | Thornton House, Newcastle upon Tyne NE1 4AT, England (Formerly Premier Apartments Newcastle)
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Kitchenette Wheelchair access
Hotel Style:
Ranked #1 of 31 Specialty Lodging in Newcastle upon Tyne
Price Range (Based on Average Rates): $
Hotel Class:4 star — PREMIER SUITES Newcastle 4*
Number of rooms: 31
Official Description (provided by the hotel):
PREMIER SUITES are ideally situated in the Heart of Newcastle offering a mix on one and two bedroom apartments. With fully equipped kitchens which include washing machines. Large open plan living rooms with Flat screen TV, Ipod docking stations with cd players. Great size bedrooms and bathrooms. On site parking is available for a charge. ... more   less 
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Also Known As:
Premier Apartments Newcastle Hotel Newcastle Upon Tyne

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