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“Overnight stay” 4 of 5 bubbles
Review of Holiday Inn Express Newcastle City Centre

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Holiday Inn Express Newcastle City Centre
Certificate of Excellence
Prestwick, Scotland, United Kingdom
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Overnight stay”
4 of 5 bubbles Reviewed August 12, 2014 via mobile

Lovely and clean, great free breakfast, comfy bed. Though shower not fantastic !
Reception staff friendly and informative, the male receptionist gave us some useful information regarding sights & walks to do to in the evening. Certainly 100% better than our recent stays in both travel lodge and premier inns !!!!

Stayed August 2014, traveled on business
Helpful?
Thank Wendy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holidayinnexpressncl, Manager at Holiday Inn Express Newcastle City Centre, responded to this review, November 24, 2014
Dear Guest

Thank you so very much for posting such a kind review of your stay with us. I'm delighted that you enjoyed every aspect of your stay and I do hope that we will have the opportunity to welcome you back in the not too distant future. Kind regards
Lee Anderson
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,077 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (218)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Edinburgh, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 9, 2014 via mobile

Stayed here for a wee city break
Room was nice , clean and well maintained.
Staff were genuinely friendly not just a painted on smile , exceptionally helpful.
Breakfast was also very good nice and hot and lots to choose from. Would deffo use this hotel again

  • Stayed August 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Citybreakchic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holidayinnexpressncl, Manager at Holiday Inn Express Newcastle City Centre, responded to this review, November 26, 2014
Dear Guest

Many thanks for writing your great 5 star review regarding our Brilliant Hotel it was especially great to hear that you found my colleagues to be genuinely friendly not just a painted on smile and exceptionally helpful.
We hope you stay with us again soon
Kind regards
Lee Anderson
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
scotland
Level Contributor
48 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed August 5, 2014

Stayed here for one night to allow my daughter and I a shopping trip. Hotel was very easy to find and car-park next door very reasonable. Staff went out of their way to help with buses and taxis. Breakfast basic but adequate.

  • Stayed July 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank mrsscottie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holidayinnexpressncl, Manager at Holiday Inn Express Newcastle City Centre, responded to this review, November 26, 2014
Dear Guest

Many thanks for taking the time to write your review regarding your one night stay at the Holiday Inn Express Newcastle. We look forward to welcoming you back soon
Kind regards
Lee Anderson
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed August 5, 2014 via mobile

We recently came for a hen do, it is in a great location and the staff were very helpful even when we were giddy and loud. Breakfast was great and the rooms were spot on, secure and clean. Perfect for people wanting to visit Newcastle especially couples and groups.

Stayed July 2014
Helpful?
Thank jennifer k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holidayinnexpressncl, Manager at Holiday Inn Express Newcastle City Centre, responded to this review, August 24, 2014
Fear Guest,

Thanks for your recent review.

You are right..our location is fab and a big selling point..

We hope to see you soon.

Best wishes
Lee Anderson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
76 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed August 4, 2014

I came here 8 years ago as we were flying from New Castle Airport the next day. I had a good sleep there and it was only for one night. We are going back in October after a flight home from Lanzarote late at night. I would recommend if you are going for a night or a few days so you can explore New Castle but its pretty boring.

Room Tip: er i dont really know
See more room tips
  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sarah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holidayinnexpressncl, Manager at Holiday Inn Express Newcastle City Centre, responded to this review, August 24, 2014
Dear Guest,

Thanks for your recent review.

I hope your review next time will go from "Okay stay " to great stay.

We hope to see you again soon.

Kind regards
Lee Anderson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burton upon Trent, United Kingdom
Level Contributor
76 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed August 3, 2014 via mobile

If you have stayed in holiday inn express before you know what you are getting.

Stayed here on about 7-8 occasions this year most recent last month.

The hotel is unexceptional, but practical and clean.

Can get a bit noisy and as with all budget hotels there are the fair share of stag and hen do's to contend with.

What stands it aside are the staff. They remember your name, are very polite and will do anything for you. A credit to hie.

Stayed July 2014, traveled on business
Helpful?
Thank Slater956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holidayinnexpressncl, Manager at Holiday Inn Express Newcastle City Centre, responded to this review, August 24, 2014
Dear Guest,

Thanks for taking the time to review our hotel in Newcastle.

We hope to see you again soon.

Kind regards
Lee Anderson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ripon, United Kingdom
Level Contributor
103 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed August 3, 2014

Booked a weekend stay through a third party travel company and unfortunately upon arrival there was a mix up with my booking. This was not the fault of the hotel but the reception staff could not have been more helpful!! Incredibly apologetic, giving me constant reassurance that I would get a room and going totally above and beyond the call of duty - thank you!!!

Once sorted after a few phone calls, I was allocated a 'twin' room on the 4th floor....

Three negatives to the room but these are more generalisations than deal breakers....

1) the 'twin' room consisted of a double bed (extremely comfortable) and a sofa bed (not at all comfortable!) ...not sure if there are any twin rooms which consist of two 'real beds' but would certainly ask next time

2) the air conditioning was neither use nor ornament! Despite the fact I set it for as low as it would go it never got any cooler and maintained the same room temperature which unfortunately was incredibly warm

3) the room was situated on the main road side and we were woken both mornings by traffic. I totally appreciate this is a city centre hotel and it would be impossible to not have any traffic noise but if you're a light sleeper, request a room on the side facing the square.

All this said, the rooms were spotlessly clean, ample tea/coffee, towels etc...

This hotel is in a fantastic location and has a large car park next door, which is very reasonable for city centre parking, it only cost us £8 for the entire weekend!! Plenty of eating places close at hand, and we had two of the most delicious pizza's from the hotel itself. Breakfast was good, tasty and plentiful and included in the room rate

All in all an excellent stay despite the niggles and I would stay again without hesitation.... all the staff that we encountered on reception, in housekeeping and the guys on night security are to be commended for their excellent attitude, helpfulness and friendliness

Room Tip: For a quieter room ask for one situated opposite the square
See more room tips
  • Stayed August 2014, traveled with friends
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hoofoowan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holidayinnexpressncl, Manager at Holiday Inn Express Newcastle City Centre, responded to this review, August 24, 2014
Dear Guest,

Thanks for your kind review.

We hope to see you again soon.

Kind regards
Lee Anderson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Newcastle City Centre

Property: Holiday Inn Express Newcastle City Centre
Address: Waterloo Square, St James Boulevard, Newcastle upon Tyne NE1 4EU, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#9 Family Hotel in Newcastle upon Tyne
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Newcastle City Centre 3*
Number of rooms: 130
Official Description (provided by the hotel):
Stay in the heart of vibrant Newcastle at the Holiday Inn Express Newcastle City Centre hotel. Located near Newcastle Central Station, our modern hotel is a short stroll from the city centre's cosmopolitan shops, bars and restaurants. Start your day with a choice of hot and cold items at our complimentary breakfast buffet, and ask Holiday Inn Express Newcastle City Centre's friendly front desk staff for tips on sightseeing and getting around the city. Help yourself to tea and coffee during your business event in Holiday Inn Express Newcastle City Centres 2 air-conditioned meeting rooms. Getting to meetings around Newcastle is a breeze thanks to our proximity to the A1 and train and metro services from the station 300 metres away. Our convenient city-centre location, a short walk from historic St Nicholas Cathedral, makes us a good base for sightseeing. Stroll across the sweeping Gateshead Millennium Bridge for a night out in the Arts Quarter's hip bars and restaurants and head to the huge MetroCentre 3 miles away for hundreds more shopping and entertainment options. After a day's sightseeing, unwind over drinks in Holiday Inn Express Newcastle City Centre's contemporary bar, open 24 hours, or catch up on email with our complimentary Wi-Fi. Our helpful staff will be happy to order takeaway food for you to enjoy in the comfort of your modern guest room. Wi-Fi is free for guests who book directly with the hotel. ... more   less 
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Also Known As:
Holiday Inn Express Newcastle City Centre Hotel Newcastle Upon Tyne
Holiday Inn Newcastle Upon Tyne
Newcastle Upon Tyne Holiday Inn

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