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“Excellent central location”

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Holiday Inn Express Newcastle City Centre
Certificate of Excellence
Reviewed May 7, 2013

Excellent location, short walk from the Metro Radio Arena. Very cheap car parking next door to the hotel - maximum charge was £5 for 24 hours.

The hotel had a relaxed atmosphere with friendly, welcoming staff and the room was spotless.

Would definitely recommend this hotel.

  • Stayed: May 2013, traveled as a couple
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Thank Eileen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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740 - 746 of 1,209 reviews

Reviewed May 6, 2013 via mobile

Wonderful location. In the middle of everything. Free wifi which is brilliant. Free breakfast but cant comment as i was too lazy to get up for it. Nice small comfy room. But slightly too noisy at nighttime with drunk people of Newcastle. Maybe it needs abit of soundproof windows.

  • Stayed: May 2013
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Thank missdaiz8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Newcastle City Centre, responded to this reviewResponded May 29, 2013

Dear missdaiz8,

Thank you for taking the time to review your recent stay with us. We greatly appreciate your feedback as this gives us the avenue to improve on our guest satisfaction. I am glad you like our location and internet service. I apologize for the discomfort you encountered with the noise challenges during your stay. Be assured that this matter will be looked into definitely be acted upon. Your comments will help us improve our services and offer a great experience for our guest.

Thank you for sharing your thoughts and I hope that you will consider us again on your next travel.

Sincerely,

Zelyn N
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2013 via mobile

Ultra helpful and genuinely friendly reception personnel who went the extra mile with our booking changes. Car park next door convenient and cheap. Hotel rooms were spotless and very comfortable. We loved it so much we made a booking to return

  • Stayed: April 2013
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Thank Robyn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cal12, General Manager at Holiday Inn Express Newcastle City Centre, responded to this reviewResponded May 21, 2013

I am delighted that you found our hotel to provide you with a friendly service and we look forward to welcoming you back when you return.

Kind Regards

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Reviewed April 30, 2013

Stayed here on business last week. the day check in staff very friendly. Night reception/bar staff fairly disinterested. This hotel is as central in Newcastle as you can get, rooms are fine.

I travel alot and the breakfast is quite possibly the worst I have ever come across. Amazing how bad they managed to make srambeled eggs taste. No choice, cold food, terrible coffee. Poor poor poor!

Parking next door and very handy.

  • Stayed: April 2013, traveled on business
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2  Thank donegalred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cal12, Manager at Holiday Inn Express Newcastle City Centre, responded to this reviewResponded May 1, 2013

Dear Reviewer

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received quality which was unacceptable. We hope you give us a chance in the future to show you how great our hotel is.


Kind regards
Lee Anderson
Guest Services Assistant

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Reviewed April 30, 2013

My wife and I recently stayed 3 nights at this Holiday In Express. We normally go for Travelodges but thought we would try this chain. So glad we did!
Our welcome at the hotel was very warm and friendly. We wanted a quiet room and they allocated us Rm 525. Superb. I was worried about these stag/hen parties on Friday night but we heard nothing!
The rooms were very clean and comfortable. The breakfast was included in the price which we liked. It was plentiful and adequate for us. Sausages, beans and scrambled eggs. Plenty of toast. Cerials and croissants etc. fruit and yoghurt and plenty tea and coffee.
For me what sets this hotel apart is the staff. Everyone had a nice smile and a greeting. The room cleaning staff in corridor always said good morning with a smile. I was looking at a map of the City and receptionist saw i looked confused and offered her help.
One member of staff, Derek, the night receptionist/barman was great. Good sense of humour, polite, helpful and friendly.
In all honesty I couldnt fault the hotel. Also in such a great location for everything.

  • Stayed: April 2013, traveled as a couple
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Thank London1947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cal12, Manager at Holiday Inn Express Newcastle City Centre, responded to this reviewResponded May 1, 2013

Dear London1947

Thank you for this lovely review of your stays with us. It is always a pleasure to receive feedback from such happy guests

Thank you for your kind comments about our team, we do try to do everything we can to ensure our guests have a really great stay and it seems like we did just that. I have passed on your comments to Derek who was pleased to receive such praise.The team takes real pride in their work and it is great to learn that this is appreciated. Thank you once again for your lovely comments.

We look forward to seeing you again soon
Kind regards
Lee Anderson
Guest Services Assistant

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Reviewed April 27, 2013

The room was nice and spacious with good lighting. The bed was really good and i believe new TV's have been installed which were welcomed. The free breakfast is a really nice touch to the express' to make them worth choosing over the other competitors for the price!

  • Stayed: April 2013, traveled as a couple
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Thank seanthain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cal12, Manager at Holiday Inn Express Newcastle City Centre, responded to this reviewResponded May 1, 2013

Dear Sean

Thank you for taking the time to share this lovely review of your recent stay with us.

I am glad to hear that you enjoyed our complimentary breakfast and you enjoyed our beds. I am aslo especially glad that you were able to make use of our new flat screen TV's which have indeed just been installed.

I hope that this will be the first of many fantastic stays that you have with us in Newcastle.
Best Regards
Lee Anderson
Guest Services Assistant

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Reviewed April 26, 2013

Stayed on the weekend of the local derby and made to feel very welcome.For value,location and service you would be hard pushed to find better in the city centre.I'm from the area originally and will be staying again when I next visit.

  • Stayed: April 2013
    • Value
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Thank martin l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cal12, Manager at Holiday Inn Express Newcastle City Centre, responded to this reviewResponded May 1, 2013

Dear Martin

Thank you for taking the time to share this lovely review of your recent stay with us.

I am glad to hear we made you feel welcome and that we were able to provide value, location and service to you .

I hope that this will be the first of many fantastic stays that you have with us in Newcastle.

Best Regards
Lee anderson
Guest Services Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Newcastle City Centre

Address: Waterloo Square, St James Boulevard, Newcastle upon Tyne NE1 4EU, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#9 Family Hotel in Newcastle upon Tyne
Price Range: $57 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Newcastle City Centre 3*
Number of rooms: 130
Official Description (provided by the hotel):
Stay in the heart of vibrant Newcastle at the Holiday Inn Express Newcastle City Centre hotel. Located near Newcastle Central Station, our modern hotel is a short stroll from the city centre's cosmopolitan shops, bars and restaurants. Start your day right at our Express Start buffet breakfast which is always included and enjoy a choice of both hot and continental items. Ask Holiday Inn Express Newcastle City Centre's friendly front desk staff for tips on sightseeing and getting around the city. Help yourself to tea and coffee during your business event in Holiday Inn Express Newcastle City Centres 2 air-conditioned meeting rooms. Getting to meetings around Newcastle is a breeze thanks to our proximity to the A1 and train and metro services from the station 300 metres away. Our convenient city-centre location, a short walk from historic St Nicholas Cathedral, makes us a good base for sightseeing. Stroll across the sweeping Gateshead Millennium Bridge for a night out in the Arts Quarter's hip bars and restaurants and head to the huge MetroCentre 3 miles away for hundreds more shopping and entertainment options. After a day's sightseeing, unwind over drinks in Holiday Inn Express Newcastle City Centre's contemporary bar, open 24 hours, or catch up on email with our free Wi-Fi. Our helpful staff will be happy to order takeaway food for you to enjoy in the comfort of your modern guest room. Wi-Fi is free for guests who book directly with the hotel. ... more   less 
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Also Known As:
Holiday Inn Express Newcastle City Centre Hotel Newcastle Upon Tyne
Holiday Inn Newcastle Upon Tyne
Newcastle Upon Tyne Holiday Inn

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