We passed this place after parking in Eldon Gardens and had a good first impression the food looked lovely and everyone seemed to be enjoying their meals. We went back today for lunch and as mentioned previously it was busy and the service suffered. We got seated quickly, menu and drinks were prompt however after taking our order we had to wait 30 minutes for our food. This might have been acceptable had the food been of a good standard. My steak sandwich was fine a little chewy and they didn't cut the fat off a pet hate of mine either render it or get rid of it. My mothers soup was billed as carrot, coriander and ginger which sounded delicious however when it arrived it was cold and didn't really taste of anything but cream. In addition after waiting 30 minutes for the food to arrive she wasn't given a soup spoon so we had to ask for that, along with salt and pepper which aren't on the tables and then we had to send the soup back because it was cold and wait another 10 minutes for it to return by which point my food was nearly all gone as it was going cold. My steak sandwich came with a butter knife which considering I had to cut tough fat off it was not acceptable. On listening to a few other tables there were some issues with drinks being served incorrectly and another woman complained her food was just 'average'. It's such a shame they have a great location and they give a good impression chips are served in mini frying baskets, if you order a picnic it is served on a mini picnic bench but simple things are being overlooked.
Overall the service wasn't great we did complain but the member of staff just said 'oh im sorry' and that was the end of that. One member of staff didn't seem to know who food was for he wandered around with plates until he worked out who had food and who didn't and just approached people going 'is this yours'. The presentation of the food is faultless but I'd rather have something look ordinary and taste great than the other way round.
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